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Westin St John Master Thread - Part 3 [Dec. 2017 and forward]

Eric B

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VIRGIN GRAND VILLAS – ST. JOHN CONDOMINIUM OWNERS ASSOCIATION
LETTER TO OWNERS

Fellow Virgin Grand Owners –
We write to you as we have had several meetings and wish to update you about a few things at our “Virgin Islands Home.” At this time of year, the board holds a budget workshop with the Management Company (Marriott Vacations Worldwide). The process of developing a budget for the coming year has never been easy. We meet several times, go virtually line by line through the budget, and usually ask the Management Company to rework areas with an eye to keeping fees as low as possible. This leads to other meetings and to eventually, sending you, the owners, a proposed budget in accordance with our by-laws. We meet again, at least 30 days later, and vote on the budget. If approved, the Management Company then sends a billing statement to owners and fees are due after the first of the year.
There is always a tension between the level of service we, as owners, purchased when we acquired our interests at Virgin Grand and the financial realities, many of which are out of our direct control. The amount of fee increase varies slightly between Virgin Grand and the other 3 phases of the Westin St. John, but they have been in a narrow range if looked at over time.
There has long been a desired level of reserves to be maintained for several reasons. In order to avoid special assessments, the Board of Directors has, over many years, built up two funds. One of these is an insurance reserve that has been established to cover the deductible portion of our coverage should there be a major storm or insured event. This has served us well in the past and will be there if future needs arise. The second reserve is a replacement reserve. This is to cover the scheduled replacement of items both inside and outside of the villas. There is a schedule going out many years that looks at keeping our units up to date.
There are some factors that are beyond our control. Insurance costs have greatly increased over the years. There are a limited number of insurance companies that will cover a resort like ours. The insurance pools are impacted by events around the world and storms that impact California affect us in the same ways that storms do that are nearby. Electricity costs are controlled by a local agency and have gone up to be significantly more than we all pay at home. The storms and pandemic have impacted the labor pool and the cost of running the resort.
A major area of concern to your board is the number of people who do not pay their fees, which leaves the rest of us carrying their share of the burden. We are now running close to 10% of owners who do not pay each year. While we go through a collection and foreclosure process, even with recent changes to USVI laws, it can take several years to take back the property and sell it to recoup some of our losses. This adds major dollars to each of us.
We have carefully managed the reserve funds in an effort to minimize the amount of future needs. But with inflation and taxes on materials coming into St. John, we need to keep vigilant.
The initial draft budget presented by the Management Company originally represented an increase of over 27%. After working together and several meetings, we have gotten to a level of a 15% increase for the proposed 2024 Budget. We are working with the Boards of the other associations and with management to try and find ways to be able to minimize future increases. That said, we do not want to reduce the level of service to anything less that it is or should be.
There is good news in looking at the Spa, which is reopening and, in the plans, to expand the offerings at Lemongrass at both breakfast and dinner.
You can help keep costs down by being aware of your usage of electricity in your units. You can report problems in your units when they are small, and not wait for the next owner to report a problem that has grown. Paying your fees when they are due has a major impact on not only your asset, but also on everyone else. We have worked to represent the interests and concerns of the owners. Please feel free to share your thoughts and comments with us.
We, your owner-elected Board of Directors of Virgin Grand Villas – St. John Condominium Owners Association, are honored to serve you and happy to answer your questions and concerns.
Sincerely,
William Bolton (Bill)
Bill.virgingrand@gmail.com
David Futransky
David.virgingrand@gmail.com
John F. Hilbert
John.virgingrand@gmail.com
 

lbjbloom

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Same old same old. All about the cost always going up and the service going down. Nothing about up dating the villas or the walls being built
 

DavidnRobin

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So, if I understand correctly…
Original increase was going to be 27% (!!!), but worked it down to a 15% increase.
And 10% of Owners not paying their MFs.

With this increase, that 10% unpaid is going to go up.

They need a better method of turning over those VOIs - why not just take back deeds?

Ahhh… the good old days.
I think our original fees in 2006 was $1600 (and people were complaining about how they went up).


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cubigbird

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So, if I understand correctly…
Original increase was going to be 27% (!!!), but worked it down to a 15% increase.
And 10% of Owners not paying their MFs.

With this increase, that 10% unpaid is going to go up.

They need a better method of turning over those VOIs - why not just take back deeds?

Ahhh… the good old days.
I think our original fees in 2006 was $1600 (and people were complaining about how they went up).


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The maintenance fee death spiral may be beginning…..
 

GrayFal

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I hope not - it is a wonderful resort/island, but seems inevitable.
Glad I got out when I could.


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Curious as what is happening with your Hawaii MFs? %increase?
 

SandyPGravel

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The Westin St. John Resort Villas
Owners,

Today, we are reaching out to you to address questions and comments that have been raised recently regarding the payment of property taxes for the Bay Vista Condominium and Vacation Ownership Plan (“Bay Vista”).

Westin Vacation Management Company (“Westin”) and Bay Vista Owners Association (“Association”) together have been looking into the matter at hand with the Offices of the Tax Assessor and the Tax Collector for the Government of the U. S. Virgin Islands (the “GVI”). These are the offices of the GVI responsible for administering the property tax system for the U.S. Virgin Islands (“USVI”). Property taxes are based on the assessed property value listed by the Tax Assessor’s office, and before a deed can be recorded, the timeshare interest must be assigned a discrete parcel identification number by the Tax Assessor, the assessed taxes must be paid to the Tax Collector and a tax clearance letter issued by the Tax Collector.

Due to a variety of reasons, the Tax Assessor’s listing of some of the property comprising Bay Vista is incorrect and many timeshare interests have not been assigned parcel identification numbers. In addition, there was a significant delay in billing property taxes by the Tax Assessor for many timeshare properties, including billing for Bay Vista.

Property taxes have now been billed and the Association has remitted the taxes. With the consent of the Association, Westin has engaged local counsel to work with the Tax Assessor’s office to correct the Bay Vista property listing and get discrete parcel identification numbers assigned to each timeshare interest. Local counsel is also working with the Tax Collector’s office to remove late fees and penalties that have been charged in error. However, even after the tax payment has been posted, there may still be delays in having deeds recorded while the assignment of parcel identification numbers are completed. Westin is working with the Tax Assessor’s office to have Tax IDs assigned for all vacation ownership interests.

Finally, the Bay Vista interests have elevated assessed values, so that the taxes being billed for this property exceed what Westin and the Association believe is fair and comparable to other locations. Westin and local counsel are also in the process of working with the Tax Assessor to come to an agreement on the fair value for the property.

Unfortunately, this has been a long and challenging process, and we understand that owners have been inconvenienced because the GVI will not record the deeds for their interest. Please rest assured that Westin and the Association are working to have these issues resolved as soon as possible. We appreciate your patience and understanding and plan to give additional updates to your Board in the coming weeks.

Sincerely,
Westin Vacation Management Corporation
 

cubigbird

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Does anyone have the email and contact info for the GM or inventory manager at WSJ? We have 2 units booked that can make up a SB 3 bedroom lockoff (2 BD + 1 Studio) but would like to be proactive to try to get them to link up. Yeah no guarantees, but was hoping to try to talk to the right people. Thanks!
 

cubigbird

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Still have not received our WSJ-SB MF bill. It usually comes by now. I wonder what is causing the delay?…unless it’s going to be a massive increase and worth the wait.
 
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Still have not received our WSJ-SB MF bill. It usually comes by now. I wonder what is causing the delay?…unless it’s going to be a massive increase and worth the wait.
I believe Marriott are committed to maintaining the Vistana level of service (often associated with their web site updates) so you will be both "surprised and delighted".
 

GrayFal

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Still have not received our WSJ-SB MF bill. It usually comes by now. I wonder what is causing the delay?…unless it’s going to be a massive increase and worth the wait.
Have you checked the website?
My SB is now out of my account but CV hadn't transfer yet.
Will see what I can see.
 

cubigbird

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Have you checked the website?
My SB is now out of my account but CV hadn't transfer yet.
Will see what I can see.
Yup, no bill posted as of yet. It still shows zero balance. I’m sure that’s not Marriott’s “surprise and delight.”
 

letsgomets

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Been a while since I posted. Heading to WSJ this Saturday for 1st time in a couple of years and looking forward to it. I saw the Westin ferry schedule and it seems there is a huge gap from STJ to STT in the late morning/early afternoon that makes it unworkable for our 5:30pm outbound flight since we don't want 5 hours in the airport. As a result, taking the Westin ferry from STT to STJ seems pretty uneconomical. Anyone else have a similar experience or know if what I'm reading is incorrect?

Anything new at the resort that's noteworthy to know in advance?
 

Eric B

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Been a while since I posted. Heading to WSJ this Saturday for 1st time in a couple of years and looking forward to it. I saw the Westin ferry schedule and it seems there is a huge gap from STJ to STT in the late morning/early afternoon that makes it unworkable for our 5:30pm outbound flight since we don't want 5 hours in the airport. As a result, taking the Westin ferry from STT to STJ seems pretty uneconomical. Anyone else have a similar experience or know if what I'm reading is incorrect?

Anything new at the resort that's noteworthy to know in advance?
Comparing the cost of the Westin ferry to the commercial one has always made the latter seem more economical to us. We’re actually on the commercial ferry right now headed to WSJ for a week.
 

okwiater

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We’re at WSJ right now. We love it here, although I’m pretty unimpressed with the staff. There seems to be widespread apathy amongst the workforce and the cleanliness of the unit (Sunset Bay) could be improved. I worry about the sustainability of this place at the current MF levels.
 

cubigbird

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We’re at WSJ right now. We love it here, although I’m pretty unimpressed with the staff. There seems to be widespread apathy amongst the workforce and the cleanliness of the unit (Sunset Bay) could be improved. I worry about the sustainability of this place at the current MF levels.
Do expand more. What about Sunset Bay doesn’t meet standards?
 

okwiater

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Do expand more. What about Sunset Bay doesn’t meet standards?
The front of the refrigerator is covered in sticky handprints/smears. The floor is dirty and turns your feet black when you walk around barefoot. A few of the items in the room don’t operate: the toaster is broken, the TV internet connections don’t work. None of these things are major issues, obviously, and sadly are similar to what I often experience at other Marriott flagged hotel properties. But the quality of the resort was exponentially better under Starwood IMO.
 

letsgomets

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I have a question before my arrival this weekend (Bay Vista). Do the televisions yet allow you to hook up an Apple TV or Roku to stream from your own accounts? My recollection is that the ability to connect devices to them was pretty limited. Thanks.
 

cubigbird

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The front of the refrigerator is covered in sticky handprints/smears. The floor is dirty and turns your feet black when you walk around barefoot. A few of the items in the room don’t operate: the toaster is broken, the TV internet connections don’t work. None of these things are major issues, obviously, and sadly are similar to what I often experience at other Marriott flagged hotel properties. But the quality of the resort was exponentially better under Starwood IMO.
In many ways Westin timeshares are a notch above Marriotts.
 

okwiater

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In many ways Westin timeshares are a notch above Marriotts.
When it comes to the timeshares I couldn’t disagree more. Marriott Frenchman’s Cove is a superior resort in every way to Westin St. John, except for it being located on the wrong island.
 

cubigbird

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When it comes to the timeshares I couldn’t disagree more. Marriott Frenchman’s Cove is a superior resort in every way to Westin St. John, except for it being located on the wrong island.
Stay at both. No way.
 

okwiater

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Stay at both. No way.
Yeah, we've been staying at WSJ at least 1-2 weeks annually since 2012. It was a fantastic resort pre-COVID but has really gone downhill since then. The food and drinks quality at Snorkels is consistently terrible and is not even in the same universe as Marriott Frenchman's Cove. The staff at WSJ is apathetic, whereas at MFC they are generally excellent. The pool loungers are extremely uncomfortable at WSJ and have no padding, whereas at MFC they do. At WSJ they literally played Barney children's songs on multiple days poolside last year. We brought our own speaker to the pool to drown it out. It was laughable.

You could argue the "hard product" at WSJ is superior (less unit density, much more beautiful landscaping and grounds, etc.) but the "soft product" has really suffered.
 

cubigbird

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Yeah, we've been staying at WSJ at least 1-2 weeks annually since 2012. It was a fantastic resort pre-COVID but has really gone downhill since then. The food and drinks quality at Snorkels is consistently terrible and is not even in the same universe as Marriott Frenchman's Cove. The staff at WSJ is apathetic, whereas at MFC they are generally excellent. The pool loungers are extremely uncomfortable at WSJ and have no padding, whereas at MFC they do. At WSJ they literally played Barney children's songs on multiple days poolside last year. We brought our own speaker to the pool to drown it out. It was laughable.

You could argue the "hard product" at WSJ is superior (less unit density, much more beautiful landscaping and grounds, etc.) but the "soft product" has really suffered.
Thanks for the assessment. That’s sad to see. I wonder if it has anything to do with the competition for labor between the two islands. Maybe some of the best staff has already left to go work on STT and you’re seeing the staff that remains. I know last year the maintenance fee statement specificity cited increases for wage due to competition. Feedback might be worth bringing up to the GM if he’ll listen.
 
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