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Using StarOptions for Resort Credit - New Feature

echino

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Has anyone actually used StarOptions from resale contracts towards resort credit? I have heard many times that only StarOptions from developer-purchased contracts qualify. But I have not seen a single report from someone using resale StarOptions.
 
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I called customer service about this last week. They said that it has to be used only at certain resorts and you simply call customer service in advance of your trip and they will deduct the amount of points your request for food and bev credit for that stay.
 

controller1

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Has anyone actually used StarOptions from resale contracts towards resort credit? I have heard many times that only StarOptions from developer-purchased contracts qualify. But I have not seen a single report from someone using resale StarOptions.

It would be interesting to hear of someone's experience in this since Vistana specifically states "StarOptions from any bucket, such as restricted, banked, etc., can be used to request Resort Credits . . ." (emphasis added by controller1)
 

Helios

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It would be interesting to hear of someone's experience in this since Vistana specifically states "StarOptions from any bucket, such as restricted, banked, etc., can be used to request Resort Credits . . ." (emphasis added by controller1)
This could get complicated. Does Vistana have the ability to track, realtime, where every SO originated? Some people have developer and resale weeks. What happens if these SOs have been combined to make reservations which have been cancelled, and this process has been repeated many times? I have some SOs that expire in 2021 and have no clue what contract they come from...
 

jabberwocky

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This could get complicated. Does Vistana have the ability to track, realtime, where every SO originated? Some people have developer and resale weeks. What happens if these SOs have been combined to make reservations which have been cancelled, and this process has been repeated many times? I have some SOs that expire in 2021 and have no clue what contract they come from...
I think they do have the capability to track where the SO came from. One of my cancelled reservations in March was just before the 120 day policy was introduced and involved banked SO that were to expire this year and some expiring in 2021.

Fortunately when Vistana made the 120 policy retroactive in March we were included, but for a bit it showed Restricted SO with a 2020 expiry as well as 2021 expiry on two separate lines.
 

Sea Six

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I wish we could just transfer StarOptions into a Resort Credit bucket to be used when we check out to offset resort charges - at ALL the resorts. Just like when we transfer Options to Points. Or, better yet, just allow us to use Points for resort credit.
 

controller1

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I wish we could just transfer StarOptions into a Resort Credit bucket to be used when we check out to offset resort charges - at ALL the resorts. Just like when we transfer Options to Points. Or, better yet, just allow us to use Points for resort credit.

I know Spa Helani (WKORVN also serving WKORV and Nanea) allows the use of Marriott Bonvoy points for payment of services. The exchange rate is horrendous.

Now that I think of it that might have been SPG Starpoints. I'm not sure that ability transferred when the loyalty programs combined in August 2018.
 

Sea Six

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There's a 3:1 difference between Starpoints and Bonvoy.
 

controller1

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There's a 3:1 difference between Starpoints and Bonvoy.

Very aware of that. But I'm not sure if the ability to use Bonvoy points is available as it was with Starpoints. When one could use Starpoints at the spa the rate was about 100 Starpoints:$1 which valued the Starpoints at one cent or much less than one could get in using them for lodging.
 

Sea Six

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Yea, I used to rate them at about 2 cents or so.
 

needvaca

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This could get complicated. Does Vistana have the ability to track, realtime, where every SO originated? Some people have developer and resale weeks. What happens if these SOs have been combined to make reservations which have been cancelled, and this process has been repeated many times? I have some SOs that expire in 2021 and have no clue what contract they come from...
Yes they do. Very exactly actually. I have multiple ownerships and it shows exactly online how many SOs I have for each. Each time I make a reservation, you can choose which eaxact SOs to use. Or it chooses for you with the ones that will expire first. And then it shows you which ownerships still have SOs available to use. And they know exactly which ownerships are developer vs resale. I own both.
I was told before that I couldn’t use my resale SOd for resort credit. Then I pushed it via email with Vistana and they agreed that I could use my specific SVV resale SOs for resort credit. They wouldn’t say if I could use any resale SOs, so I think they are still figuring it out.
 

dioxide45

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Yes they do. Very exactly actually. I have multiple ownerships and it shows exactly online how many SOs I have for each. Each time I make a reservation, you can choose which eaxact SOs to use. Or it chooses for you with the ones that will expire first. And then it shows you which ownerships still have SOs available to use. And they know exactly which ownerships are developer vs resale. I own both.
I was told before that I couldn’t use my resale SOd for resort credit. Then I pushed it via email with Vistana and they agreed that I could use my specific SVV resale SOs for resort credit. They wouldn’t say if I could use any resale SOs, so I think they are still figuring it out.
They do seem to combine them into a single bucket though when you bank StarOptions.
 

DanCali

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Marriott's rate is worse for the owners. You get only 33.84 cents per point vs. paying 58 cents per point.

With Vistana you can generally get more back or break even than MF, depending on ownership.


I agree... although I believe MF for points is more like 64 cents at this point. So 34c is almost a 50% haircut.

What's more - Marriott allows transfer of points between owners and the going rate is 63c-68c so there is very little reason to do this if you can sell your points to another member. I just converted one of my weeks to pints and renred the points very easily in that range. The exception to the ability to transfer points is if your points were already moved once (transfer from another owner, bank, borrow) then you are in a "use it or lose it" situation so I could see someone doing this then to make the most of some leftover points. Living in FL, there are some resorts in my area that are extremely cheap in hurricane season - I can get a studio for ~70 points a night on 60 day advance notice - so I'd rather use leftover points for a short "staycation"...

WIth Vistana it does appear that the 1.2c per SO ($110/9000) gives you back the value of maintenance fees at least for some of the loweer MF resorts like WKV (at WKV MFs are around $1700 for 148,100 SO).
 

Sea Six

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Using an Option at a less than ideal rate is better than losing it completely because you have no way to use it.
 

Helios

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They do seem to combine them into a single bucket though when you bank StarOptions.
Yes they do. Very exactly actually. I have multiple ownerships and it shows exactly online how many SOs I have for each. Each time I make a reservation, you can choose which eaxact SOs to use. Or it chooses for you with the ones that will expire first. And then it shows you which ownerships still have SOs available to use. And they know exactly which ownerships are developer vs resale. I own both.
I was told before that I couldn’t use my resale SOd for resort credit. Then I pushed it via email with Vistana and they agreed that I could use my specific SVV resale SOs for resort credit. They wouldn’t say if I could use any resale SOs, so I think they are still figuring it out.
I know that, but that was not my question.

I own a lot of weeks. I know I can chose the SOs that are used for every SO reservation. When you cancel in a timely manner SOs go back to their respective origin unit and then you can select the SO source when making reservations, like you mentioned. However, if you cancelled under the COVID policy closer than 60 days, the SOS become restricted (see @dioxide45 post). Think about then using restricted SOs and cancelling over and over. I think all Vistana knows at this point is that SOs are restricted and they expire on 12/31/2021. I seriously doubt they can tell with certainty where the COVID banked SOs originally came from: Developer, Resale, Retroed, Banked, etc...
 

EGBOK

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New TUG member here! This is my first post so not sure I’m asking in the correct thread bu here goes! :unsure:
We have a trip coming up the first week of April at Nanea (we’re owners at the Westin kaanapali (first one). We have quite a few star options left that are going to expire in Dec (canceled trips due to Covid-19). We want to put them toward the resort credit but I would like to know what we can use them for? I know food and drinks at the resort but what about cabanas? Or Spa charges?
Thank you for any help! :love:
 

LahainaMoon

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The resort credit applies to food and beverage only. Exact details are shown in your dashboard for each resort where this applies.
 

daviator

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New TUG member here! This is my first post so not sure I’m asking in the correct thread bu here goes! :unsure:
We have a trip coming up the first week of April at Nanea (we’re owners at the Westin kaanapali (first one). We have quite a few star options left that are going to expire in Dec (canceled trips due to Covid-19). We want to put them toward the resort credit but I would like to know what we can use them for? I know food and drinks at the resort but what about cabanas? Or Spa charges?
Thank you for any help! :love:
I was just there (March 5-14) at WKORV. I was in the same situation and decided to cash in 18,000 options for $220 in resort credit. Note that my comments apply to WKORV and WKORVN — right now they are prohibiting WKORV/N guests from utilizing Nanea facilities and vice-versa. My advice would be to call a Nanea concierge and ask what's open and where you can use the credit, my understanding is that you will be limited to whatever is open at Nanea and won't be able to use WKORV/N stuff.

The two of us found it challenging to use $220 on our 9-night stay. The only place the credit was usable was the pool bar at the two resorts and the food-truck-poolside-restaurant (Paniola Grill or something like that) at WKORV-N. At the end of our stay, Auntie's Kitchen reopened with just a few grab-and-go type entrees and we were able to use some of the credits there. You could not redeem the resort credits at the general store off of the lobby, and there is/was no "sit down" type dining open at either resort. So at least during our stay, it was basically drinks at the pool and sort of take-out breakfast or lunch at Paniola's or Auntie's. And we aren't big drinkers, so at the end of our stay we still had something like $70 left.

Ordinarily I think you could also use the credit for spa services (now closed) or at Pelehu (also closed.) If you are big drinkers, it won't be hard to use credit sitting at the pool and drinking Mai Tais, if the weather cooperates, but we had a few days where the pool wasn't really an option because of weather. On the morning of our departure we used up the rest of the credit with a big breakfast at Auntie's and a VERY generous tip charged to the room (figured I'd rather see the rest of the resort credits go to the staff than simply lose it through non-use.)

One other note: since they don't provide any way for you to view your folio during the stay, the only way to know how much credit is left is to wait in line and ask at the front desk, or keep careful track of your spending. Also, the resort credit needs to be manually credited to your folio, and that didn't happen until I went to the front desk to enquire, I think maybe the concierge is supposed to do it when you tell them about the resort credit at the beginning of your stay, but mine didn't.

While we were there, I heard rumors that all of the restaurants were soon going to reopen, and so maybe that has happened. If so, that will dramatically increase the ways you can use the credit. We had expected to be able to use quite a bit of it by having dinner at one of the restaurants one night, but none of what was open was really a viable dinner option, and they closed really early, like 7 pm as I recall.

So long as you have a plan for how you're going to use them, the resort credit is a decent way to use options that you'd otherwise not be able to use. Have a great time at Nanea!
 

VacationForever

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I had redeemed 99,000 SOs or $1,210, most of them were from expiring 2020 SOs, for a 3-night stay at Palm Desert in March. The website said the pool bar and Marketplace were opened. When we got there, we were told that the Marketplace was closed indefinitely because they did not even have a vendor. Their pool bar just opened 3 days before we arrived. We were frustrated and the front desk manager contacted Vistana the following morning and we got the credits moved to another stay which we went ahead and booked although the dates are not ideal. We will try to move that reservation 3 weeks out and hopefully the credits can be moved as well.
 
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critterchick

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I was just there (March 5-14) at WKORV. I was in the same situation and decided to cash in 18,000 options for $220 in resort credit. Note that my comments apply to WKORV and WKORVN — right now they are prohibiting WKORV/N guests from utilizing Nanea facilities and vice-versa. My advice would be to call a Nanea concierge and ask what's open and where you can use the credit, my understanding is that you will be limited to whatever is open at Nanea and won't be able to use WKORV/N stuff.

So one can't eat dinner at Pulehu (sp) if staying at Nanea? We'll have about 30k options left at the end of this year and I was hoping to cash most of them in for our upcoming stay in May. But I don't think we would be inclined to spend much of it at Nanea.
 

controller1

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So one can't eat dinner at Pulehu (sp) if staying at Nanea? We'll have about 30k options left at the end of this year and I was hoping to cash most of them in for our upcoming stay in May. But I don't think we would be inclined to spend much of it at Nanea.

Yes one can eat at Pulehu if staying at Nanea IF Pulehu is open and right now it is not. One cannot use the pool at North/South if staying at Nanea. During Covid cross resorts for using amenities is a no-no but you are allowed to cross resorts for F&B.

From the resorts' websites: Reciprocal use of The Westin Ka'anapali Ocean Resort Villas amenities is prohibited. Thank you in advance for your understanding and support of our efforts to mitigate the impact of COVID-19 at the resort. However, Food and Beverage charges are available between The Westin Kā’anapali Ocean Resort Villas and The Westin Nanea Villas.
 

frank808

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I was just there (March 5-14) at WKORV. I was in the same situation and decided to cash in 18,000 options for $220 in resort credit. Note that my comments apply to WKORV and WKORVN — right now they are prohibiting WKORV/N guests from utilizing Nanea facilities and vice-versa. My advice would be to call a Nanea concierge and ask what's open and where you can use the credit, my understanding is that you will be limited to whatever is open at Nanea and won't be able to use WKORV/N stuff.

The two of us found it challenging to use $220 on our 9-night stay. The only place the credit was usable was the pool bar at the two resorts and the food-truck-poolside-restaurant (Paniola Grill or something like that) at WKORV-N. At the end of our stay, Auntie's Kitchen reopened with just a few grab-and-go type entrees and we were able to use some of the credits there. You could not redeem the resort credits at the general store off of the lobby, and there is/was no "sit down" type dining open at either resort. So at least during our stay, it was basically drinks at the pool and sort of take-out breakfast or lunch at Paniola's or Auntie's. And we aren't big drinkers, so at the end of our stay we still had something like $70 left.

Ordinarily I think you could also use the credit for spa services (now closed) or at Pelehu (also closed.) If you are big drinkers, it won't be hard to use credit sitting at the pool and drinking Mai Tais, if the weather cooperates, but we had a few days where the pool wasn't really an option because of weather. On the morning of our departure we used up the rest of the credit with a big breakfast at Auntie's and a VERY generous tip charged to the room (figured I'd rather see the rest of the resort credits go to the staff than simply lose it through non-use.)

One other note: since they don't provide any way for you to view your folio during the stay, the only way to know how much credit is left is to wait in line and ask at the front desk, or keep careful track of your spending. Also, the resort credit needs to be manually credited to your folio, and that didn't happen until I went to the front desk to enquire, I think maybe the concierge is supposed to do it when you tell them about the resort credit at the beginning of your stay, but mine didn't.

While we were there, I heard rumors that all of the restaurants were soon going to reopen, and so maybe that has happened. If so, that will dramatically increase the ways you can use the credit. We had expected to be able to use quite a bit of it by having dinner at one of the restaurants one night, but none of what was open was really a viable dinner option, and they closed really early, like 7 pm as I recall.

So long as you have a plan for how you're going to use them, the resort credit is a decent way to use options that you'd otherwise not be able to use. Have a great time at Nanea!
At WKORVN now and nothing new has opened since your stay.

Sent from my SM-N975U using Tapatalk
 

Sonomamon

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Does anyone know if the credits could be used for anything that would be charged to the room? Items bought at the store on property, Maui Jim sunglasses purchased from towel shack, etc?
I have over 150k banked and restricted options leftover from last year's canceled vacation at KOR North, and I can't eat that much food or drink that many cocktails. Especially since I don't really love the restaurants on property. But if I can get some merch, maybe.
Also, does this include anything charged to the room at other Marriott/Westin/Sheraton properties?

Thank you.
 

dioxide45

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Does anyone know if the credits could be used for anything that would be charged to the room? Items bought at the store on property, Maui Jim sunglasses purchased from towel shack, etc?
I have over 150k banked and restricted options leftover from last year's canceled vacation at KOR North, and I can't eat that much food or drink that many cocktails. Especially since I don't really love the restaurants on property. But if I can get some merch, maybe.
Also, does this include anything charged to the room at other Marriott/Westin/Sheraton properties?

Thank you.
See this other thread;
 

Sonomamon

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The resort credit applies to food and beverage only. Exact details are shown in your dashboard for each resort where this applies.
So you can't use the credits for anything that would be charged to the room? Items bought at the store on property, Maui Jim sunglasses purchased from towel shack, etc?
I have over 150k banked and restricted options leftover from last year's canceled vacation at KOR North, and I can't eat that much food or drink that many cocktails. Especially since I don't really love the restaurants on property. But if I can get some merch, maybe.
And did I see we can't use credit at other Marriott/Westin/Sheraton properties?

Thank you.

Oh, I finally found it on the dashboard. So it can be used at the market/general store on property at KORN. But I guess not for sunglasses. Well, I will have to consider using some of my SO for credit, I guess. Not going until fall.
 
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