We just got home on Saturday. We stayed for two weeks at OKW (part of the time we were on the member cruise). When we checked in for our first week we told the cast member that we were members immediately. She looked at our blue cards and said "I don't need that" and proceeded to treat us like we were vagrants who showed up to steal a week from a "real" member. She gave us a package but it wasn't the Welcome Home package and it didn't include the Member Perk book. She was quick to charge us the $95 though!!
She treated us like we had a bad case of the "wannabees" and actually bordered on extreme rudeness. We finally got a suitable villa, after an hour with her saying there was nothing she could do for us, and we left her to her other chores, like making broomstick riding devices.
When we got to the room we found out we didn't have internet access. So along with not giving us the Perks booklet she didn't give us free internet. I called the GM. He apologized and said he would take the charges off. What he didn't say was the charges had to be removed daily and only then with a fight until I mentioned his name.
I know OKW and SSR get most of the exchangers but I own over 1400 points with Disney. My maintenance fees are outrageous, much less the cost to buy all these points. I am still a member no matter how I got there. I resent being treated like this. The GM agreed, but obviously his front end staff did not get that memo. I am going to write to Jim Lewis--- but why should it come to this? I know that some of you will say, "that's just how it is and accept it"!! But I cannot. I never felt so unwelcome in my life at a DVC resort and we are one of the club's founding members.
She treated us like we had a bad case of the "wannabees" and actually bordered on extreme rudeness. We finally got a suitable villa, after an hour with her saying there was nothing she could do for us, and we left her to her other chores, like making broomstick riding devices.
When we got to the room we found out we didn't have internet access. So along with not giving us the Perks booklet she didn't give us free internet. I called the GM. He apologized and said he would take the charges off. What he didn't say was the charges had to be removed daily and only then with a fight until I mentioned his name.
I know OKW and SSR get most of the exchangers but I own over 1400 points with Disney. My maintenance fees are outrageous, much less the cost to buy all these points. I am still a member no matter how I got there. I resent being treated like this. The GM agreed, but obviously his front end staff did not get that memo. I am going to write to Jim Lewis--- but why should it come to this? I know that some of you will say, "that's just how it is and accept it"!! But I cannot. I never felt so unwelcome in my life at a DVC resort and we are one of the club's founding members.
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