Still haven’t received copy of deed for Westin Flex

[jw4ucla]

We bought a Westin Flex package last summer but still haven‘t received a deed. The package is listed on our Vistana dashboard along with our other three Vistana ownerships. We were send copies of the deed/transfer of ownership documents for these which we then transferred into our trust. We have not received anything for this last purchase and after 9 mos of calling every Vistana, Westin and MVC number we could find, we still have nothing. Can anyone help?

 

[SmithOp]

I could be wrong, but I thought Flex was points based and the deeds are kept in a trust?

 

[controller1]

You receive a two-page "Special Warranty Deed" stating "Each VOI is an indirect interest in the FLEX COLLECTION TRUST and includes an equity interest in the Trust Association . . .". Vacation Title Services sends this Special Warranty Deed along with the Owner's Title Insurance Policy assuming the Flex package was purchased directly from Vistana.

 

[jw4ucla]

You receive a two-page "Special Warranty Deed" stating "Each VOI is an indirect interest in the FLEX COLLECTION TRUST and includes an equity interest in the Trust Association . . .". Vacation Title Services sends this Special Warranty Deed along with the Owner's Title Insurance Policy assuming the Flex package was purchased directly from Vistana.

Those are the documents we’ve been trying to get. Unless something changed between 2021 and 2022 I assumed the second purchase would be treated the same as the first, but we have received NO DOCUMENTATION for the 2022 purchase. Several Vistana reps said I can get a copy of the deed from the Orange County FL assessor’s office, but only our first three properties show up as being recorded. Should I be looking for the deed somewhere else?

 

[dioxide45]

Those are the documents we’ve been trying to get. Unless something changed between 2021 and 2022 I assumed the second purchase would be treated the same as the first, but we have received NO DOCUMENTATION for the 2022 purchase. Several Vistana reps said I can get a copy of the deed from the Orange County FL assessor’s office, but only our first three properties show up as being recorded. Should I be looking for the deed somewhere else?

Westin Flex is recorded in with the Orange County Comptroller in Orange County. So if it isn't recorded yet, then something isn't right.

 

[jw4ucla]

I just spoke with the Orange County Comptroller's Office and they have no record of a title recorded in our name in the past year. Does anyone have suggestions on who else I should contact?

 

[dioxide45]

I just spoke with the Orange County Comptroller's Office and they have no record of a title recorded in our name in the past year. Does anyone have suggestions on who else I should contact?

You probably need to contact Customer Advocacy; customer.advocacy@mvwc.com