Called again to check on Transitions and was told the program is still on hold and to call back in a month or they will contact us.
They sent us this email after call:
Good day,
Please be advised that the Transitions program is still on pause at this time. We sincerely apologize for the inconvenience.
When the program resumes, we’ll evaluate applications on file to ensure they meet the qualifying criteria of the specified contract, membership or ownership. Applications are reviewed on a first-come, first-served basis. No further action is needed from you at this time. Please note that this does not relieve you of any financial responsibility or resort association fees that may come due on your account during the process.
In the meantime, if you’d like to update your submission, please call 855‑342‑3689 or email
transitions@hgv.com.
Thank you for your patience and cooperation. If we can assist you with enjoying your vacation ownership benefits, please call our Club & Owner Services team at 877‑374‑2582.
Protect Yourself Against Timeshare Fraud
Be wary of fraudulent calls, emails or letters claiming to buy, sell or rent your vacation ownership and benefits. Stay up-to-date on spotting red flags from timeshare scams with our educational resources. Visit our
Timeshare Fraud Education page for more information.
Please refer to the FAQs below.
Q: Why is the Transitions Program paused?
A: Thank you for your inquiry. Hilton Grand Vacations must pause this program periodically when the requests exceed the inventory we can take back at any time.
Q: Why are you unable to take back more inventory?
A: When the requests exceed the inventory we can take back, we may need to pause the program. The reason for a pause can vary. Sometimes it’s simply to allow the company time to catch up and process requests in the pipeline, or it can be related to supply and demand, budgeting controls, market restraints and other business reasons.
Q: When will the program resume processing applications?
A: At this time, we don’t have a timeline for resuming the application review process.
Thank you,