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[Problems making VISTANA reservations - official thread]

I certainly hope not! That would be way too much Info overload to handle effectively. I hope they keep Vistana separate.

*Even before ILG came in, the Reps regularly gave out incorrect info - adding more would not make things better.
 
Does anyone know why VSE is closing early on Sundays now? They had reduced hours during the holidays but the web site states they are open until 6pm EST today which are normal hours for Sunday.
 
Are you saying that when you called today, they closed before 6:00 pm Eastern? What was the message?
 
I just called and it says they are closed with no explanation of why.
 
They have been closed since 430pm EST. Yes, I received the message they were closed with no explanation.
 
I just sent owner services an email asking what their hours of operation are.
 
As another point of interest, phone wait times continue to be long. The Elite line wait time has been 30 minutes plus the last few weeks. Such outstanding service. :(
 
The non-elite line has been twice that long...
 
Mauiwmn said:
As another point of interest, phone wait times continue to be long. The Elite line wait time has been 30 minutes plus the last few weeks. Such outstanding service. :(
Click to expand...

I must just be lucky. I've called numerous times at various times of the day this past week and have gotten in immediately all but once, when I waited for 5 minutes.

Whether the rep who answered the phone each time was knowledgeable and efficient is another story... :wall:
 
I have also been having problems with availability on villa finder. At my home resort, there were only 1 bedroom deluxe units released on time the last few weeks. There were no 1 bedroom premium or 2 bedroom lock offs released for any of the January check in days. And these are not the most popular weeks in my season so I have a hard time believing all those units were grabbed within a second of the reservation window opening.

Sent from my KFSAWI using Tapatalk
 
As far as this is this a VSN reservations problem thread - I only have positive feedback so far (sorry).

Last Thur (on-line at 9pm pst) - I was able to cancel HomeResort reservation (OFD studio WKORV) that I made for Jan6'18 and rebook for Jan20'18 in less than 1 minute, and received email confirmation a few minutes later. Last year, WKORV Owners were having a difficult time making reservations (as discussed) in Jan-Feb. So, I was nervous about cancelling and getting shut-out.

Last night (on-line at 9pm pst) - I made a rare (for me) VSN SO exchange (@8mon) and cancel our HomeResort reservation for our WPORV studio (week), for 6 nights in a WPORV 1Bd (as we much prefer the 1Bd). Again, took ~1 minute, and received confirmation within minutes.

I had to call this morning about an upcoming reservation (~11am pst) - pretty much picked-up immediately. I think the Elite #, the one I always call as I am 3* - woohoo! ;)

Other than PrezDay week last Feb - I have had no issues/problems with multiple reservations since on-line was available (I did prior to online...). Yes, it can be improved - but sure the heck beats calling at 6am and deal with phone processes.
 
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Good to hear of some positive experiences. I hope its a sign that things are improving.

Markus
 
Call today to ask how VSE/VSN plans to take payment for 3rd party reservation changes - took ~10 minutes to get through.
 
Trying to get on vistana sight and can't even get on to website. Message popped up about being unusually busy and try back later. This keeps getting better and better.
 
Wow! We are are currently serving an unusually high number of guests and we hope you will try again in a few minutes. Thank you for your patience!



GATEWAY TIME-OUT
The web server reported a gateway time-out error.

  • Ray ID:
  • Your IP address:
  • Error reference number: 504
  • Cloudflare Location: Los Angeles
 
Must be fixed now. I am having no problems logging in to the Vistana site. Perhaps they were doing some maintenance to allow people to add guest certificates online!:rolleyes:
 
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I had the same issue booking Christmas week at Harborside at 12 months out. My guess is that all the Christas week inventory at various resorts was grabbed by Vistana (unless you purchased the holiday week for a premium) since 2017 has 53 weeks and they owe owners inventory for only 52 weeks. I was able to reserve week 53 (New Years) easily at 12 months out and some of it was even available the following morning.
 
Markus said:
I could not book my home use at Lagunamar tonight. Signed on at 12:00 midnight eatern to book for Dec 23, no availability......
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This is not what we bought into ten years ago. Yet another bad experience trying to book my KORV South Ocean-Front Ownership. For the second year in a row both availability and system crashing issues.

Pressed the search button seconds after midnight last Wednesday for a 2/9/2018 booking - zero availability. Tried for over two hours. Tried again last Thursday night for a 2/10/2018 booking - availability for the one bedroom we were interested in but the system crashed saying "sorry we are having difficulties please refresh your browser" after pressing confirm button during the 5 minute counter. Immediately started over and was able to get a studio, but message came back "booking already in progress" and had to try again. Finally able to book a studio on my third try after two crashes. Then, received separate confirmations for both the one bedroom and the studio! Appears my original booking went through after all, so ultimately I got what I originally wanted, albeit through a ridiculous process.

Then I received a satisfaction survey on the booking process. I've all but given up filling out these surveys but this was so egregious I went ahead and responded. Very poor ratings and no, I'm not likely to recommend Vistana ownership. Of course this is not life and death and in the grand scheme of things not worth getting exasperated over. However, it continues to be more and more difficult to book what we own such that the value we all paid such a premium price for (and continue to pay in rising Maintenance Fees and now 3rd Party Booking Fees that apparently even apply to our immediate family members) just is not there.
 
Was that an OFD or OFC studio? I have no issues so far in cancelling and re-reserving my OFD studio. But, as mid-Feb approaches worried that I will drop my current reservation (3rd week in Jan 2018) and then get locked out.

It is important to allow for processing time before trying to proceed - I had some thing happen last year ('booking in process' notice).
 
glord said:
This is not what we bought into ten years ago. Yet another bad experience trying to book my KORV South Ocean-Front Ownership. For the second year in a row both availability and system crashing issues.

Pressed the search button seconds after midnight last Wednesday for a 2/9/2018 booking - zero availability. Tried for over two hours. Tried again last Thursday night for a 2/10/2018 booking - availability for the one bedroom we were interested in but the system crashed saying "sorry we are having difficulties please refresh your browser" after pressing confirm button during the 5 minute counter. Immediately started over and was able to get a studio, but message came back "booking already in progress" and had to try again. Finally able to book a studio on my third try after two crashes. Then, received separate confirmations for both the one bedroom and the studio! Appears my original booking went through after all, so ultimately I got what I originally wanted, albeit through a ridiculous process.
Click to expand...

I remember that snafu last year (there are TUG threads in which it is discussed). I tried to log on just before 9:00pm PST about 369 days ago; the system did not function. After multiple retries, I was able to make my reservation at about 9:20. As a result, we were reservation #12 in a queue of 15 (for OFC units). As a result, we are on the third floor.

But we did get the reservation, we are on Maui, and the sun is shining.
 
DavidnRobin said:
Was that an OFD or OFC studio? I have no issues so far in cancelling and re-reserving my OFD studio. But, as mid-Feb approaches worried that I will drop my current reservation (3rd week in Jan 2018) and then get locked out.

It is important to allow for processing time before trying to proceed - I had some thing happen last year ('booking in process' notice).
Click to expand...

It was an OFD. Interested to see if we are successful this coming Thursday in booking the studio for the second week.
 
vacationtime1 said:
I remember that snafu last year (there are TUG threads in which it is discussed). I tried to log on just before 9:00pm PST about 369 days ago; the system did not function. After multiple retries, I was able to make my reservation at about 9:20. As a result, we were reservation #12 in a queue of 15 (for OFC units). As a result, we are on the third floor.

But we did get the reservation, we are on Maui, and the sun is shining.
Click to expand...

And how did you know you were #12 out of 15 in the question?
 
blondietink said:
And how did you know you were #12 out of 15 in the question?
Click to expand...

Not my post, but I have been told what my queue number was at check-in, but never saw one during online reservation process. I suspect that was the justification the Front Desk gave for the 3rd floor location.

I was #1 in queue for a WPORV 1Bd reservation - and pretty much was allowed to choose my villa location (when I inquired at the Front Desk the Wednesday before our Saturday checkin).
 
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