[Problems making VISTANA reservations - official thread]

[DannyTS]

Mine is a fixed Friday check-in for Christmas week. It pops up every year in my account in November, I think, as a confirmed reservation. I do nothing to book it.

do all the even weeks have Friday check in at Lagunamar? I reviewed the papers for one and I could not find the detail specified anywhere, it turned out the reservations started indeed Fridays.

 

[suzannesimon]

do all the even weeks have Friday check in at Lagunamar? I reviewed the papers for one and I could not find the detail specified anywhere, it turned out the reservations started indeed Fridays.

I don’t know. I bought it resale. I was looking for a different resort and I found this one advertised as a Platinum week for $7000 and bought it. The title company discovered it was a fixed Christmas week. At first I was disappointed but I bought it anyway. It rents really well. I rented it this year and we’re checking in on a restricted Star Option reservation on Monday. They told me it can float Platinum if I cancel the reservation but I’ve never tried it.

 

[cubigbird]

I don’t know. I bought it resale. I was looking for a different resort and I found this one advertised as a Platinum week for $7000 and bought it. The title company discovered it was a fixed Christmas week. At first I was disappointed but I bought it anyway. It rents really well. I rented it this year and we’re checking in on a restricted Star Option reservation on Monday. They told me it can float Platinum if I cancel the reservation but I’ve never tried it.

Fixed Christmas weeks are "Event Weeks" (week 51) at Lagunamar. They auto reserve and checkin day is always Friday. You are correct that you can cancel the reservation and float it. It's a very prime week and during non-COVID years it's impossible to book it from the outside and can rent for a huge premium. I know Marriott rents just the studios for upwards of $900/night during that week. I own the same week and in the past have tried to move the week usage down 1 day to Saturday-Saturday but it's always been full, no availability.

 

[suzannesimon]

Fixed Christmas weeks are "Event Weeks" (week 51) at Lagunamar. They auto reserve and checkin day is always Friday. You are correct that you can cancel the reservation and float it. It's a very prime week and during non-COVID years it's impossible to book it from the outside and can rent for a huge premium. I know Marriott rents just the studios for upwards of $900/night during that week. I own the same week and in the past have tried to move the week usage down 1 day to Saturday-Saturday but it's always been full, no availability.

Once I called to see if I could book it for a Saturday check-in. She told me it was a dangerous move because I’d have to give up my week and there might be nothing to rebook so I didn’t do it. This year with a Christmas Day check-out, I was able to book the 25th to 27th with restricted options to add to it.

 

[Markus]

I guess they just "forgot" to release them this time. Do you own and were you able to book any oceanview?

Spoke to owner resolution this morning and got my week booked.

 

[DannyTS]

Spoke to owner resolution this morning and got my week booked.

good for you! Was it difficult to get them on the phone?

 

[Markus]

good for you! Was it difficult to get them on the phone?

When I called, I was put on hold and requested a call back, which came within an hour. I asked to be transfered to resolution services and that was done within 5 Minutes. very satisfied with the outcome.

 

[Tucsonadventurer]

When I called, I was put on hold and requested a call back, which came within an hour. I asked to be transfered to resolution services and that was done within 5 Minutes. very satisfied with the outcome.

Is there a separate # for owner resolutions?. I have been having difficulty reaching anyone to get my SO's returned from a recent cancelation.

 

[Markus]

Is there a separate # for owner resolutions?. I have been having difficulty reaching anyone to get my SO's returned from a recent cancelation.

You just have to call the regular number and ask to be transferred to them.

 

[EnglishmanAbroad]

You just have to call the regular number and ask to be transferred to them.

Yes, after I'd chatted online with someone they emailed me and said please contact Resolution Services Department immediately on a given number and when I called it I just got the general line, intro speech, our lines are busy, goodbye.

 

[alwysonvac]

Bumping.. due to recent reports. I thought this was a sticky at one point,

2022 booking issue

Trouble getting reservations for 2022 Hawaii

Last night at midnight Eastern time, I went online to reserve 2022 WKORV as I have for about the past 10 years. It returned zero inventory, and the message said I could try at the 8 months out window (which would not guarantee me the ocean view I pay for). This has never happened before. This...

tugbbs.com

 

[Pipercub925]

I just had the same problem alwysonvac! I’ve never experienced anything like this before! I wasn’t even trying right at midnight EST, and I was looking at less then 12 months, but it gave me the same information you got! I was also trying to book home resort WKORV as well as WKORV North. Really frustrating!