from the blog link http://www.kenlietiggeman.com/
"...The problem I have with Southwest is not that they may want me to purchase two seats. It’s that sometimes they want that, and other times they don’t. I don’t know about you, but I fly a lot. And paying double because a gate agent may or may not have something against overweight people is not realistic…nor should it be necessary. ..."
Seems to me sometimes she has been allowed to bypass their rules, making it less costly $$$, and other times not. She is asking the airline employees to always follow their rules and make it known.
I don't see it related to whether a "gate agent may [have] something against overweight people..." - it's whether the gate agent is following policy.
I think their policy makes sense, two seats, but if the plane has extra room they'll refund the second. Sounds pretty fair to me.
We're only four posts away from the AI 2010 thread in front of us, with 479. Not that that's our goal, just FYI
PM