Now charging for laundry soap & dish soap?

[rthib]

Was told this in Spain. If I needed more, to go to store. Of course I saw housekeeping in hall and asked for more and they gave it to me.

 

[LeslieDet]

There are multiple reports on the Marriott Owners Facebook group of these supply 'up-charges' at several properties on HHI as well as at Ocean Watch in Myrtle Beach. This has been reported to be a 'pilot' program that started May 1st and affects certain resorts (potentially limited to the East coast). The thing about pilot programs is they are to determine both the benefit as well as acceptance of the change. There's clearly a benefit to MVC if they save money on consumable supplies (which they will not pass on in the form of reduced or probably not even 'slowed' MF increases to owners). If we don't want to see this go from pilot to policy, folks will have to speak up.

It isn't any savings to MVC. The savings goes to the HOA.

 

[bazzap]

Was told this in Spain. If I needed more, to go to store. Of course I saw housekeeping in hall and asked for more and they gave it to me.

Wow. I have not seen any posts about this in any of the European or Asian MVC resort owner fb groups and I can’t believe that there wouldn’t be if there was any suggestion whatsoever that this policy is being introduced in these regions.

 

[dioxide45]

For me, it is nice to just call up and request more supplies. Or in the case of our current unit, to request the ones we were supposed to get when we first checked in. Anywho, I wouldn't have an issue with a small charge for more as there is a cost to the HOA. though I doubt this would save us more than a buck or two in fees, so the convenience is nice. However, if there is a fee you betcha I am going to take any extras or leftovers with us when we depart. We usually do already as we bring them along to save us from having to call down as often. It is also a reason that we like lock off 2BR and larger units. Double the supplies.

 

[kds4]

It isn't any savings to MVC. The savings goes to the HOA.

So, each of the boards held a meeting at each of the properties and voted to roll this pilot out at the several properties where this is happening OR it was MVC through their management agreement (and/or through their direct/indirect majority control of these boards unilaterally deciding to make this change … and maybe offer the boards a ‘carrot’ that they will pass on any savings to the HOA - pinky promise)… Considering there was no reported advanced notice or discussion with any of the owners at these properties, I’m leaning more toward “Thus Sayeth MVC. So let it be written. So let it be done”. (Bonus if you can identify the movie for the end of that quote.)

 

[dioxide45]

So, each of the boards held a meeting at each of the properties and voted to roll this pilot out at the several properties where this is happening OR it was MVC through their management agreement (and/or through their direct/indirect majority control of these boards unilaterally deciding to make this change … and maybe offer the boards a ‘carrot’ that they will pass on any savings to the HOA - pinky promise)… Considering there was no reported advanced notice or discussion with any of the owners at these properties, I’m leaning more toward “Thus Sayeth MVC. So let it be written. So let it be done”. (Bonus if you can identify the movie for the end of that quote.)

It may not even be a decision that the BOD votes on. It could just be a policy that the management company puts in place as resort manager.

 

[Superchief]

If they still provide the standard amounts in each villa on a weekly basis, I wouldn't have a problem being charged a minimal fee for any additional laundry detergent, dishwashing soap, or coffee packs. We should get the restocking for free for stays more than 7 nights and they need to provide enough dishwashing soap for at least one load per day. If they start charging extra for coffee filters or to refill the shower bottles with soap and shampoo, then they are going too far.

 

[dioxide45]

If they still provide the standard amounts in each villa on a weekly basis, I wouldn't have a problem being charged a minimal fee for any additional laundry detergent, dishwashing soap, or coffee packs. We should get the restocking for free for stays more than 7 nights and they need to provide enough dishwashing soap for at least one load per day. If they start charging extra for coffee filters or to refill the shower bottles with soap and shampoo, then they are going too far.

It is annoying to checkin to a room and have two disher tabs. The diswashing detergent (Palmolive) here at Harboriside is a medium size bottle vs those tiny green ones at most Marriott resorts. So that will for sure last a week. Those tiny green ones usually don't.

 

[LeslieDet]

So, each of the boards held a meeting at each of the properties and voted to roll this pilot out at the several properties where this is happening OR it was MVC through their management agreement (and/or through their direct/indirect majority control of these boards unilaterally deciding to make this change … and maybe offer the boards a ‘carrot’ that they will pass on any savings to the HOA - pinky promise)… Considering there was no reported advanced notice or discussion with any of the owners at these properties, I’m leaning more toward “Thus Sayeth MVC. So let it be written. So let it be done”. (Bonus if you can identify the movie for the end of that quote.)

I have no idea who, if anyone, made the decision. But what your are missing is that it doesn't "save" money for MVC. It would only save money for the HOA, as the HOA is responsible for paying for all of the supplies. Remember, the management fee is based upon the operating expenses of the HOA. If there is a savings in operating costs, it would reduce the management fee paid to MVC. I don't understand why you believe that any savings would be put in MVC's pocket. That simply isn't how the system works. Who cares if there is any discussion with owners about it; if management sees abuses by occupants and imposes the fees to stop abuses, that is part of their obligation to dutifully manage.

 

[pedro47]

We have never been charged for additional kitchen or Bathroom supplies.
I would kindly as for manager on this problem.

The OP, is staying two week, therefore the resort should clean his villa, change the bed linen and restock all the kitchen and bathroom items (soap, fresh towels and toilet tissues). IMHO

 

[jwalk03]

We have never been charged for additional kitchen or Bathroom supplies.
I would kindly as for manager on this problem.

The OP, is staying two week, therefore the resort should clean his villa, change the bed linen and restock all the kitchen and bathroom items (soap, fresh towels and toilet tissues). IMHO

The reports are that it’s a newly implemented program at all of the South Carolina resorts as of 5/1/24. Several people have reported being charged at different resorts- so it’s more than just a single person or staff member misinterpreting a rule or being difficult.

 

[billymach4]

The reports are that it’s a newly implemented program at all of the South Carolina resorts as of 5/1/24. Several people have reported being charged at different resorts- so it’s more than just a single person or staff member misinterpreting a rule or being difficul

It's one thing for Corporate to dictate an increase in Fees, service, Lockout, Cancelation etc.
However when resorts start to Nickel and Dime guests on site I predict this will blow up on the poor individual staff. Especially the "At your Service" desk.

I hope they feel the "Heat" from the owners and guests and back off of this tactic. It's petty and stupid!

 

[Theseus]

”Petty and stupid” - perhaps incentive “gifts” to attend owner updates will soon include housekeeping supplies.

 

[dioxide45]

It's one thing for Corporate to dictate an increase in Fees, service, Lockout, Cancelation etc.
However when resorts start to Nickel and Dime guests on site I predict this will blow up on the poor individual staff. Especially the "At your Service" desk.

I hope they feel the "Heat" from the owners and guests and back off of this tactic. It's petty and stupid!

It could also hurt satisfaction scores. The management company and BOD seem to take satisfaction survey scores very seriously.

 

[MabelP]

With supplies, you keep up the cleanliness of your villa.

 

[iowaguy09]

We just returned from a 10-night stay at MVC Los Suenos. The housekeeping policy was not explained when we checked in (and I forgot to ask about it), but much to our surprise we received 4 different housekeeping visits without even having to request for any. The last one was on the day before our checkout, which made no sense. All towels and bedding were replaced during every one of the housekeeping visits, and both dishwasher soap and laundry detergent pods were fully replenished each time. We arrived expecting only one refresh at 6 or 7 days in, and likely having to request dishwasher and laundry supplies. So obviously no draconian policy in place there!

 

[clifffaith]

With supplies, you keep up the cleanliness of your villa.

Otherwise housekeeping gets to start the dishwasher!

 

[1Kflyerguy]

Otherwise housekeeping gets to start the dishwasher!

That was my thoughts, now they may find more sinks and counters full of dirty dishes..

 

[pedro47]

This may back fire on the resorts in South Carolina. What will be the incentive for a non Marriott owners to clean their kitchen items when they have exhausted all their dish washing supplies and dish detergents ?? This may add work on housekeeping? IMHO

 

[pedro47]

It could also hurt satisfaction scores. The management company and BOD seem to take satisfaction survey scores very seriously.

I feel housekeeping scores will goes South with this experiment in the South Carolina resorts. I also feel guests will reflect this in their Marriott's surveys and in their reviews to Tripadvisor. IMHO.

 

[Hindsite]

They'll let GSI slide a bit while people adjust and then they can work out what people will tolerate and plug any gaps.
TP is probably the thing that will get added back as that seems to be a stretch, depending on whether the initial stock is set suitable for the unit occupancy.
They do need to keep doing things to combat pilfering and managed down costs.

 

[deniseh]

We rarely ask for any more supplies as usually what is supplied is sufficient. I do remember one time years ago at Grande Vista when we asked for another small box of laundry detergent we were told we had to purchase it. But since then if we needed extra it’s always been freely given. It also depends on how much is supplied. We’ve found dishwasher pod supplies can be as few as three or as many as 7-8.
My preference would be that we would not be charged for anything extra that we would ask for. We have had many stays with our Marriott ownership over the past 15 years and I can count on one hand the times I’ve needed to ask for additional supplies.

 

[callwill]

Yeah, until the other day, I never even heard of being charged for more dish or laundry soap. Wash the towels? Well, not that bad an idea I guess.

If they want me to wash their towels instead of exchanging them, then they should supply extra laundry detergent especially if they expect me to use unit towels at the pool. If there are fresh towels at the pool, a few of those will make their way to my unit in lieu of the washing of theirs!

 

[callwill]

”Petty and stupid” - perhaps incentive “gifts” to attend owner updates will soon include housekeeping supplies.

I can see it now: "Would you like to schedule your owner update? Thats where you will receive the towels and TP for your unit." Until then you will need to come to the desk before using the bathroom and you can shower poolside."

 

[pedro47]

When a resort charges for additional supplies; where does the money goes and under what budget line item for the resort ??????????