• Welcome to the FREE TUGBBS forums! The absolute best place for owners to get help and advice about their timeshares for more than 32 years!

    Join Tens of Thousands of other owners just like you here to get any and all Timeshare questions answered 24 hours a day!
  • TUG started 32 years ago in October 1993 as a group of regular Timeshare owners just like you!

    Read about our 32nd anniversary: Happy 32nd Birthday TUG!
  • TUG has a YouTube Channel to produce weekly short informative videos on popular Timeshare topics!

    All subscribers auto-entered to win all free TUG membership giveaways!

    Visit TUG on Youtube!
  • TUG has now saved timeshare owners more than $24,000,000 dollars just by finding us in time to rescind a new Timeshare purchase! A truly incredible milestone!

    Read more here: TUG saves owners more than $24 Million dollars
  • Sign up to get the TUG Newsletter for free!

    Tens of thousands of subscribing owners! A weekly recap of the best Timeshare resort reviews and the most popular topics discussed by owners!
  • Our official "end my sales presentation early" T-shirts are available again! Also come with the option for a free membership extension with purchase to offset the cost!

    All T-shirt options here!
  • A few of the most common links here on the forums for newbies and guests!

New Website - my-vacationclub.com is now owners.marriottvacationclub.com

LeeSoFL said:
This morning, the points, booked vacations, and account history were completely correct.

From what I've been told there were three issues that all smashed together to bomb my account. There was a deed transfer from our first 6500 points (into our trust), the website change, and four cancelations/bookings for St Thomas, that all took place over the weekend of Feb 6/7.

The owner services rep and a supervisor from customer care, along with the sales manager at Kauai Lagoons had to reconstruct my account with the correct information.

I went over the online numbers and they're all a-o-k.

Thanks for your help.
Click to expand...

Glad to know it all worked out in the end. We knew if you got your issue to the right person, they would get it straightened out.
 
According to the on-line chat link, the 5 night travel packages still exist. For now, there is no link to the packages and point requirements on the Vacation Club site. Until that is fixed, it will be necessary to call Customer Service to get the exact numbers if one is planning to order a 5 night package.

Since there is a 25% mileage bonus on United packages until March 31, 2016, I will be ordering a package very shortly.

Art
 
Art said:
According to the on-line chat link, the 5 night travel packages still exist. For now, there is no link to the packages and point requirements on the Vacation Club site. Until that is fixed, it will be necessary to call Customer Service to get the exact numbers if one is planning to order a 5 night package.

Since there is a 25% mileage bonus on United packages until March 31, 2016, I will be ordering a package very shortly.

Art
Click to expand...

You have to call in to Owner Services to order the TP Awards but there is some info on the website after you sign in:

--> Click on Explore Destinations above the picture
--> Click on Weeks Options, Marriott Rewards in the column on the left
--> Scroll down to Marriott Reward Enhancements and Click here.

(Whoops! As of last week that page was available; today I'm getting an error message: "We Apologize for the Inconvenience - Our apologies, the server has encountered an error attempting to access the web page." Leaving this post here for now to see if it's eventually available.)
 
Last edited:
Art said:
According to the on-line chat link, the 5 night travel packages still exist. For now, there is no link to the packages and point requirements on the Vacation Club site. Until that is fixed, it will be necessary to call Customer Service to get the exact numbers if one is planning to order a 5 night package.

Since there is a 25% mileage bonus on United packages until March 31, 2016, I will be ordering a package very shortly.

Art
Click to expand...
The 5 night travel package link is still on the new website, although it is not very intuitive to navigate to.

Select from top menu
Explore Destinations
Select from side menu
Marriott Rewards
Select at bottom of page
Marriott Rewards Enhancements
Click here
I hope this helps?
 
SueDonJ said:
You have to call in to Owner Services to order the TP Awards but there is some info on the website after you sign in:

--> Click on Explore Destinations above the picture
--> Click on Weeks Options, Marriott Rewards in the column on the left
--> Scroll down to Marriott Reward Enhancements and Click here.

(Whoops! As of last week that page was available; today I'm getting an error message: "We Apologize for the Inconvenience - Our apologies, the server has encountered an error attempting to access the web page." Leaving this post here for now to see if it's eventually available.)
Click to expand...

Yeah, not working for me either.
 
I offered to review their web hosting solution and provide a recommendation for a few extra days in Maui, but they politely declined. It was worth a shot. :)
 
Last edited:
thinze3 said:
Has Marriott removed altogether the points calculator used for quickly determining number of DC points needed for future stays by simply inputting location, date, unit, and length of stay? I have an old link, but it no longer works.

I am aware of the charts.


Never mind: Found it.
https://owners.marriottvacationclub.com/timeshare/mvco/weeks/whatIsMyWeekWorth
Click to expand...

THANK GOODNESS. I couldn't find it this past week, altho my search was cursory. I couldn't fathom their removing it, so thanks!!!
 
thinze3 said:
Has Marriott removed altogether the points calculator used for quickly determining number of DC points needed for future stays by simply inputting location, date, unit, and length of stay? I have an old link, but it no longer works.

I am aware of the charts.


Never mind: Found it.
https://owners.marriottvacationclub.com/timeshare/mvco/weeks/whatIsMyWeekWorth
Click to expand...

Fleshing out the navigation after sign-in:

Click on Education and Owner Resources above the picture;
Click on Helpful Tools in the list on the left;
Click on the Points Calculator box;
Scroll down to Marriott Vacation Club Points Calculator.
 
SueDonJ said:
Fleshing out the navigation after sign-in:

Click on Education and Owner Resources above the picture;
Click on Helpful Tools in the list on the left;
Click on the Points Calculator box;
Scroll down to Marriott Vacation Club Points Calculator.
Click to expand...

They SHOULD have a "quick click" to that calculator chart to avoid having to navigate!

I'm sure it's one of the most oft-used feature on the site besides actual booking.
 
jme said:
They SHOULD have a "quick click" to that calculator chart to avoid having to navigate!

I'm sure it's one of the most oft-used feature on the site besides actual booking.
Click to expand...

The more I check out the new site the more familiar I'm getting with all of the features available under that "Helpful Tools" link. It's always a pain getting used to something new but I have to admit this set-up works better than the old. The one thing that's not better is that we have to sign in to access so many features but I'm guessing that's by design to keep owners tuned in to new options (read: enticed to buy DC Points. ;) )

One thing I haven't figured out yet is how to toggle between accounts now that we have multiple accounts with multiple owners. The "keep me logged in" feature is working for my account but I need to figure out how to set it up so that Don's is the one that opens automatically because his name is on the Marriott Rewards account that we both use. Anybody?? Thanks!
 
SueDonJ said:
The more I check out the new site the more familiar I'm getting with all of the features available under that "Helpful Tools" link. It's always a pain getting used to something new but I have to admit this set-up works better than the old. The one thing that's not better is that we have to sign in to access so many features but I'm guessing that's by design to keep owners tuned in to new options (read: enticed to buy DC Points. ;) )

One thing I haven't figured out yet is how to toggle between accounts now that we have multiple accounts with multiple owners. The "keep me logged in" feature is working for my account but I need to figure out how to set it up so that Don's is the one that opens automatically because his name is on the Marriott Rewards account that we both use. Anybody?? Thanks!
Click to expand...

You probably need to delete the cookie associated with the website and then log in using Don's credentials and set it to remember his login name instead. Perhaps also logging in and unchecking the box will cause it to forget your user information. It is also possible that your browser is the one remembering the login information, in that case you need to delete it from your browser.
 
Login page disappears?

When I go to the website and click on owner login, the login page pops up and disappears before i can even attempt to put in my username and password!
 
barbaraek said:
When I go to the website and click on owner login, the login page pops up and disappears before i can even attempt to put in my username and password!
Click to expand...

Same here. The problems with this website are hard to understand.
 
Same thing with me. I was able to use it this morning, but ever since they sent out that email about their new San Diego resort, the owner log in link isn't working. Glad to know I'm not the only one.
 
barbaraek said:
When I go to the website and click on owner login, the login page pops up and disappears before i can even attempt to put in my username and password!
Click to expand...

I think the glitch has something to do with the header image they posted to promote the new San Diego property, and behaves differently depending on what browser you use.

In Safari, the page displays, then the page graphics and header blank out and all you are left with is the login information - so I can login fine with Safari on a Mac - just no graphics display on that login page.

With Firefox and Chrome on a Mac, the page displays briefly and then the login space is blocked by some of the photo graphics. Above the photos is a link called "Header Image" which when clicked leads to the news release on San Diego.

Still, another major fail. Don't they test this stuff and then validate it with multiple browsers as soon as it goes live?
 
And yet, as MVC win the Grand Stevie award, there is specific reference to Best Use of Technology!

"Marriott Vacations Worldwide also received five Silver Stevie Awards for Best Use of Technology in Sales, Sales Training or Coaching Program of the Year, Award for Innovation in Sales, Sales Distinction of the Year - Services and Customer Service Department of the Year and three Bronze Stevie Awards for Sales Operations Team of the Year, Sales Training or Coaching Program of the Year and Contact Center of the Year in Over 100 Seats."

http://ir.marriottvacationsworldwid...0699&utm_medium=referral&utm_source=pulsenews
 
barbaraek said:
When I go to the website and click on owner login, the login page pops up and disappears before i can even attempt to put in my username and password!
Click to expand...

Same ailment this morning 4/1, at 7:30 AM.

I'm using Google Chrome and I don't get the opportunity to log on. It works with Internet Explorer, however.

Maybe it MVC's April Fools Joke?
 
When I go to the website and click on owner login, the login page pops up and disappears before I can even attempt to put in my username and password.

It seems to have started yesterday after they added the "San Diego Resort announcement" but the ailment remains this morning 4/1, at 7:30 AM.

I'm using Google Chrome and I don't get the opportunity to log on. It works with Internet Explorer, however.

Maybe it MVC's April Fools Joke?
 
LeeSoFL said:
When I go to the website and click on owner login, the login page pops up and disappears before I can even attempt to put in my username and password.

It seems to have started yesterday after they added the "San Diego Resort announcement" but the ailment remains this morning 4/1, at 7:30 AM.

I'm using Google Chrome and I don't get the opportunity to log on. It works with Internet Explorer, however.

Maybe it MVC's April Fools Joke?
Click to expand...

Same here in both Chrome and Firefox. They should seriously consider switching providers at this point, because this is embarrassing.
 
I think the site is essentially toast this morning, 4/1/16. Using a variety of computers I can't access much of the site.......unless I want information on becoming an owner of course. :annoyed:
 
If you're like me, and the fields are automatically populated with your login credentials, you can hover your mouse over the login button, hit F5/refresh, and login before the section is overrun with the images.
 
You must log in or register to reply here.
Top