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New Website - my-vacationclub.com is now owners.marriottvacationclub.com

JIMinNC

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Abound ClubPoints
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Same ailment this morning 4/1, at 7:30 AM.

I'm using Google Chrome and I don't get the opportunity to log on. It works with Internet Explorer, however.

Maybe it MVC's April Fools Joke?

If it works in Explorer, that makes it sound like MVW is one of those companies that still thinks the Internet revolves around Microsoft Windows. They test everything in Explorer, but not other browsers. With more and more people switching to Mac and to other Windows browsers, that's just dumb.
 

smithde

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After not working in IE, it began working late last night. It still works this morning in IE. They appear to have fixed something. I don't use other browsers, so can't comment on those.
 

hawk5

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Yikes! I just logged in using I.E. As Chrome doesn't display the login prompt and using my ID and Password, I see someone else's account entirely. They fixed it for me but wow. Little scary.

Why can't the screw up the enrollment time period and make everything enrollable for a few hours!!!!!
 

jstoeber

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unable to check points availability

So, maybe I'm missing something. I am no longer to search for availability for points reservations. It lists the points in my account correctly, but when I select "use my points" it takes me to a page that will allow me to use a points calculator to see how many points I need for a specific date and place, but nowhere to check availability?
 

jstoeber

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Well, now it works. Must have been temporary glitch. sorry.
 

dioxide45

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Club Wyndham CWA
Well, now it works. Must have been temporary glitch. sorry.

Still not working on Chrome for me. I don't have my credentials saved but I know that the cursor initially starts in the User Name field, so I type it in then press Tab then type in the password and press enter. This allows me to get in even though I am not able to actually see what I am typing.
 

TravlinDuo

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Resort Budgets

I have searched without success on the new MVCI website to find and download 2016 budgets for our owned resorts. Would appreciate input on where I need to go on the new site to find our specific budgets. Thanks!
 

SueDonJ

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I have searched without success on the new MVCI website to find and download 2016 budgets for our owned resorts. Would appreciate input on where I need to go on the new site to find our specific budgets. Thanks!

My Account --> Pay Fees --> View Maintenance Fee Package(s)

If there are multiple/joint owners you'll need to be signed in as the Primary owner to see the links on the page to specific Budget Reports/Fees Invoices. That's what I'm finding in our account, anyway.
 

dioxide45

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I have searched without success on the new MVCI website to find and download 2016 budgets for our owned resorts. Would appreciate input on where I need to go on the new site to find our specific budgets. Thanks!

It seems that this is something that is now lost with the new site. While there is an Owner Information link for each resort, there isn't any budget information in there. There is perhaps a place for it, but they haven't uploaded any of the documents.
 

SueDonJ

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It seems that this is something that is now lost with the new site. While there is an Owner Information link for each resort, there isn't any budget information in there. There is perhaps a place for it, but they haven't uploaded any of the documents.

Earlier this year I think I remember a link to PDF's, maybe in the upper right corner of the furthest page when navigating through? I remember thinking that MF info was accessed easier through the Owners tab on my-vacationclub.com, and that we're really going to miss being able to pull up Budget Reports for all resorts through that Owner tab, because now we can only see them for the resorts we own.

Don and I haven't straightened out our online access yet but I'll revisit this when we do.
 

JIMinNC

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Abound ClubPoints
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HGVC at Sea World
My Account --> Pay Fees --> View Maintenance Fee Package(s)

If there are multiple/joint owners you'll need to be signed in as the Primary owner to see the links on the page to specific Budget Reports/Fees Invoices. That's what I'm finding in our account, anyway.

It seems that this is something that is now lost with the new site. While there is an Owner Information link for each resort, there isn't any budget information in there. There is perhaps a place for it, but they haven't uploaded any of the documents.

It's still there, at least for Barony Beach Club and the Destinations Club. It is where Susan noted. Login and go to "My Account". Then under "Pay Fees" there is a link to "View Maintenance Fee Package(s)". On that page will be the MF invoices and below that, the Operating Budgets. Right now on my page, there are links to PDFs for 2015 and 2016 for Barony and 2014, 2015, and 2016 for the DC.
 

TravlinDuo

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When I click on "View Maintenance Fee Package(s)," all I see is the statement "No ownership fee package(s) currently available." So, I am assuming that budgets for the resorts we own (Grand Vista, Lakeshore Reserve and Frenchman's Cove) are not posted or available. I guess my next step will be a phone call to Owner Services.
 

TravlinDuo

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I placed on online inquiry yesterday (when their office was closed) and today received an email response indicating that budget documents are only available by calling owner services.
 

jstoeber

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unable to search for availabilty for points ressie

I thought this issue was resolved, but now I'm back at square one. I am no longer able to search for availability for points reservations on the new website. It lists the points in my account correctly, but when I select "use my points" it takes me to a page that will allow me to use a points calculator to see how many points I need for a specific date and place, but nowhere to check actual availability for specific dates?
What am I missing?
 

SueDonJ

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I thought this issue was resolved, but now I'm back at square one. I am no longer able to search for availability for points reservations on the new website. It lists the points in my account correctly, but when I select "use my points" it takes me to a page that will allow me to use a points calculator to see how many points I need for a specific date and place, but nowhere to check actual availability for specific dates?
What am I missing?

On that page scroll down and click the first button, "Book My Points," to the right of "Marriott Vacation Club Resorts." You might see a pop-up, "Please Wait ... We are processing your request" but it will redirect to the page where you make your selections to check availability and book.

You're right, this is a new step in the process. Hopefully they find it's not necessary and we can go back to the original.
 
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SueDonJ

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It's still there, at least for Barony Beach Club and the Destinations Club. It is where Susan noted. Login and go to "My Account". Then under "Pay Fees" there is a link to "View Maintenance Fee Package(s)". On that page will be the MF invoices and below that, the Operating Budgets. Right now on my page, there are links to PDFs for 2015 and 2016 for Barony and 2014, 2015, and 2016 for the DC.

When I click on "View Maintenance Fee Package(s)," all I see is the statement "No ownership fee package(s) currently available." So, I am assuming that budgets for the resorts we own (Grand Vista, Lakeshore Reserve and Frenchman's Cove) are not posted or available. I guess my next step will be a phone call to Owner Services.

I'm seeing the same "No ownership package ..." but I'm assuming that's because I'm logged in to my account. Under Don's account I expect to see what Jim is seeing, what I saw the first time we accessed the new website, which is the PDF links to the Budget Reports for our joint ownership. (Don's account still isn't set up on my laptop yet - we've been spending all our time on other things lately. Hopefully by the end of this week we'll get to this.)

***This isn't the only thing on the website that's negatively affected by joint ownership. There are a number of related posts in this thread: What is going on with MVCI owners web page? / Massive Marriott Mess
 

dioxide45

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I was able to get to our MF statement for Grande Vista and Harbour Lake. Though I can only see the budget for Grande Vista. I don't remember them actually ever posting it out to the MF payment site.

  1. Education & Owner Resources (Top)
  2. Fees Dues & Loans (on left)
  3. Your resort maintenance fee(s) (link
  4. Pay Online (Button)
  5. Make a Payment (Button)
  6. View eBilling Invoices & Inserts

I always save a local copy of any documents that I can get access to. There are usually links included in the emails for the MF billing invoices as well as annual meeting notices. If you want me to email them to you for Grande Vista or Harbour Lake, just send me a PM.
 
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