New Website discussion

[nlehvac]

Just signed up for the new site today. WHAT a disaster!!! The only thing I can figure is they want everyone to call in so they can charge bigger fees.

In the little I tried to do, folks here got WAY further than I did. I have a 7 night 1BR+ August reservation at Kings Land I want to change for 7 (or 8 if I have enough points---forgot to look at Revolution) in a 2BR+ in December IN BLDG 21 OR 22 ONLY. Well, first of all, try to figure out which 2BRs would be the equivalent in the new system. Based on the square footage that sounded familiar (920 sf), I picked one (Can anybody tell me WHERE to find what all those other abbreviations --BP2, 2KP etc ad nauseum MEAN?). Based on the "green boxes" in December, the 10th to 17th (a preferred period) are available [the 17th for checkout]. But as someone mentioned, over on the left with the room type it said "not available for payment method" or words of that sort (payment method??????????). BTW, in the Revolution system, "my kind of room" [2BR+, Kingsize in first BR, in bldgs 21 or 22] was available from Dec 2 through 19. So I guess I picked the wrong flavor of 2 BR for the 17th to only be available for check out.

By the way ... it took me 3 tries JUST to find somewhere to click "change reservation." Not at all where the "help" <cough cough> boxes implied it would be....

With the Dec 2-19 dates intuitively obviously available, I need to talk to airlines before I move my August reservation (or am I allowed 2 changes, as long as I don't downsize?) to see if we can use FF miles or upgrades for any particular interval. If those dates are gone before I can find out and book them, I'll be sooooo ticked. Airlines don't "hold" most reservations any more.

I guess needing to know buildings available matters in only a few resorts (like Kings Land on the Big Island), so they're totally unprepared. Once again ---- coders who don't know what the use is. Think I mentioned that as an old problem in an earlier post.

Can we convince them to just SCRAP this heap of junk and stick with the system that works and we all know how to use? We can promise not to ask for more fancy pictures of happy couples vacationing. Us old farts are getting less and less happy. I have to admit, we joined once Revolution was active and never looked at the Classic system; so sense confusing an already confused mind. Had a little trouble with the first reservation (so got to use the call center free), but never after that.

Thanks for letting me vent some as I go make sure "my" room is still available Dec 2 to 19 and call the airline stat.

 

[nlehvac]

They call this an Upgrade??

This is why I am not corrisponding with them. Until they offer me compensation for giving a list of site fixes needed I will just let others do all the back and forth work..

I totally agree. Why should we do their work? I have enough real work to get done of my own. Which reminds me ----time to make the 4th phone call to an airline to get them to fix something they told me was fixed 2 previous follow ups.

 

[SmithOp]

Just call in and have them change it for you, there are unlimited changes to an online booked reservation. Be sure to let the rep know you are calling in because the new system is so bad.

There should be plenty of units, phase 3 just came online yesterday.

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[nlehvac]

There should be plenty of units, phase 3 just came online yesterday.

Really? How did you tell that on the new site? It didn't show on Revolution; or at least not where *I* looked at Revolution.

Can YOU tell me what all those cockeyed abbreviations on the rooms stand for (BP2 vs BR2 vs 2BR vs 2KP)?

I was going to try to change the reservation online using Revolution, but forgot that now I'm home, Flash doesn't work on this computer [has to do with security when I need to VPN into work]. So I can't even look to see if "my" room is still available from Dec 2-19, dang it unless I never took it off my husband's computer! Did I ever mention I HATE computers [almost as much as the new HGVC website?]

 

[SmithOp]

Really? How did you tell that on the new site? It didn't show on Revolution; or at least not where *I* looked at Revolution.

Can YOU tell me what all those cockeyed abbreviations on the rooms stand for (BP2 vs BR2 vs 2BR vs 2KP)?

I was going to try to change the reservation online using Revolution, but forgot that now I'm home, Flash doesn't work on this computer [has to do with security when I need to VPN into work]. So I can't even look to see if "my" room is still available from Dec 2-19, dang it unless I never took it off my husband's computer! Did I ever mention I HATE computers [almost as much as the new HGVC website?]

I'm here at Kings Land now, the front desk told me June 1 was the opening date.

DD1/BR1/DP1/BP1 = phase 2 1br, 600 sq ft.
1DP/1KP/12P/1BP/1BR/1DX/1BX/1DR = phase 1 1br 924 sq ft.

BR2/BP2 = phase 2 2br, 950 sq ft.
2BR/2BP/2KP/2BX = phase 1 2br, 1269 sq ft.

3BR/3BX = phase 1 3br, 1269 sq ft.

The different types in each configuration refer to std, plus, and premier and bed config, some have king, some have two doubles. Std is inner first floor, plus second floor and first floor end units, premier third floor.

Phase 3 is a mix of 1br and 2br types, no 3br and no way to tell which building you will get.

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[HatTrick]

I also think the new sight is horrible. It does not let you search all timeshares at a specific location at the same time

Sure it does. In the search bar, where the hint says "Search by Location or Resort" type, say, "Oahu" then click on the "Hawaii - Oahu" prompt, input the dates, and click Search. All four Oahu properties are then displayed below the search bar with information for the date range you picked.

 

[Wgk101]

Thanks. I logged in pressed Hawaii-Oahu. Selected check in date clicked the checking calendar 6 times clicked on check in date of Jan 2. Clicked on check out date of Jan 7. No availability. Clicked on check out Jan 5 changed date to Jan 5 check out Jan 9. No availability. Opened old site. Used classic Clicked on Hawaii Jan 2. Calendar came up and showed no availability for Jan 2-7 but all availability for Jan 6-16 in one click. So in two clicks I see almost the entire month of availablity for Jan. And in11 clicks did not find any availability for Jan in new system. You cannot search for a range of dates because if you search for a range of 30 days, if one night isn't available then it returns no availability

 

[dougp26364]

I have not read through this thread so this may have been covered.

Today I wanted to book a week at the Bay Club on the Big Island for March. It should have opened up for booking 7 nights this morning. I attempted to use the new web site and it wouldn't load March at all. I went to book using Revolution and all it showed me was 2 bedroom units (we wanted a plus or penthouse unit if possible). I went to classic and had no problem booking a 2 bedroom plus unit.

I find it very odd that I had to use 3 different booking engines with HGVC to get the unit I wanted online. You'd like to think they could get the kinks worked out of this and combine everything into ONE booking engine.

 

[Tamaradarann]

Comments made to HGVC on New Web Site

The following are the most recent comments I made to Input@HGVC.com about the New Web Site. I would urge you all to make comments, not necessarily to help them clean up the Web Site, but to avoid us members having the same disaster we had when HGVC went exclusively to the Revolution System and shutdown the Classic System which many people used.

I accessed the website at 7:15 AM Eastern Time so that the call center as well as most people who access the web site
were not yet up utilizing the web site. Even at this time the Website was extremely slow to load after I placed my e-mail address and password in.

The information on existing reservations was formatted in such a way,
including a picture of the resort, so that it took up several pages instead of just one in the current website. Information that is not critical for making and changing a reservation is not needed to be compiled for a member when they are making or changing a reservation. That information can be obtained from another portion of the website.

Making changing a reservation was not at all intuitive. I learned how to use the current system immediately. I tried the new website 4 times and still can’t figure out how to make and change reservations. Unless that changes, detailed instructions are needed to help members make and change reservations. For instance I clicked on change reservation, and then I went to a page and I didn’t know what to do. I clicked on the dates and nothing happens.

The way the new website appears and is functioning it seems like it is beautifully built to display the HGVC resorts. However, the functions of making and changing
a reservation seem to not be given primary importance. I would recommend that the existing reservation system be kept functioning for making a changing reservations since they do that very well. The new system can be used to get information about resorts and see how great the HGVC resorts are. However, when the making and changing reservation work needs to be accomplished then the existing reservation system is the way to go.

 

[SmithOp]

Thanks. I logged in pressed Hawaii-Oahu. Selected check in date clicked the checking calendar 6 times clicked on check in date of Jan 2. Clicked on check out date of Jan 7. No availability. Clicked on check out Jan 5 changed date to Jan 5 check out Jan 9. No availability. Opened old site. Used classic Clicked on Hawaii Jan 2. Calendar came up and showed no availability for Jan 2-7 but all availability for Jan 6-16 in one click. So in two clicks I see almost the entire month of availablity for Jan. And in11 clicks did not find any availability for Jan in new system. You cannot search for a range of dates because if you search for a range of 30 days, if one night isn't available then it returns no availability

The best way I have found is to NOT put in dates at all, then use the Browse Dates button to look at the resort calendar. Its still a pain because the availability is separated by room type, haven't found a way around that but there is a quick way to change room type - click on room type to open the list.

I sure miss the old Revolution grid view for availability and being able to move the date slider!


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[seagila]

Are You Using the New Website?

So, the new members portal has been live for a little over two months. I have, however, found myself mostly using the old portal.

Of the last 10 times I needed to make/change reservation, look up my ownership information, pay fees, etc., I've used the old portal 10 times. Haven't really done anything of significance in the new portal.

Wonder if HGVC is tracking traffic between the two portals. It should give them some insight in to how effective members think the new one is.

How are folks managing their membership needs? With the old or new website?

 

[presley]

I'm still using the old one. I haven't made log in info for the new one. I won't switch until I have to.

 

[CalGalTraveler]

I'm still using the old one. I haven't made log in info for the new one. I won't switch until I have to.

Me too. As a techie in the Silicon Valley, I am usually an early adopter...but not for this one! I will wait.

 

[linsj]

I'm still using the old one. I dread the day when it disappears since the new one is so bad.

 

[buzglyd]

The new website is awful. I was expecting improvements over time but haven't seen any changes.

 

[Tamaradarann]

Comment about the new website

I'm still using the old one. I dread the day when it disappears since the new one is so bad.

I have tried the new website and I agree with all the comments made today and many of them made beforePlease contact HGVC at input@HGVC.com and communicate your thoughts. All HGVC TUG members need to make their thoughts known to HGVC. I have communicated my thoughts a few times already and will again.

If they launch this website and get rid of the old site the club will come to a halt again like it did when they launched the Revolution system and did away with the Classic system. They don't learn. It is like they say about insanity doing the same thing over and over again and expecting better results.

I own 34,600 points and have a lot invested in this club. I want to continue to be a member and enjoy my vacations. If I must deal with an inadequate website I will be selling some timeshares.

 

[ibcnu]

I'm still using the old site, I would use the new but read too many horror stories.

 

[linsj]

Please contact HGVC at input@HGVC.com and communicate your thoughts. All HGVC TUG members need to make their thoughts known to HGVC. I have communicated my thoughts a few times already and will again.

I've sent several emails and plan to do so again.

 

[MikeinSoCal]

I'm very intuitive and a tech/finance guy at work. I write code, test it and run it through User Acceptance Testing. Saying this, I went to the new website and went, huh? But, like everything else that comes out new, I give it chance to grow on me. This new site is not growing on me and when I need info fast, I go back to the old site. I have written a couple of emails as well.

 

[Shmiddy]

Since logging on to the new site I can't access the old site - my old login in no longer valid. Tried resetting and it doesn't work.

Anyone have this same issue?

 

[seagila]

Since logging on to the new site I can't access the old site - my old login in no longer valid. Tried resetting and it doesn't work.

Anyone have this same issue?

When the new site was in the beta test phase, I created an account to login to the new site which locked me out of the old site. I had to call Member Services to gain access back to the old site.

Now that the new site is live, I don't know if they will reinstate credentials for the old site, if you have access to the new one.

Best to call Member Services and please let us know how they respond.

 

[Tamaradarann]

Please lock me out of the new site; make me use the o

When the new site was in the beta test phase, I created an account to login to the new site which locked me out of the old site. I had to call Member Services to gain access back to the old site.

Now that the new site is live, I don't know if they will reinstate credentials for the old site, if you have access to the new one.

Best to call Member Services and please let us know how they respond.

I have used the new site and it is horrible. The old site is working great for me. Perhaps I should call the call center to see if they will lock me out of the new site and tell me that I must use the old one.

 

[ThierryJapan]

Old and new site working

I have created my new account in the new site, but I still can use the old site with my old credentials. Both sites are working

Still using the old site with the new one to find the info needed

 

[Shmiddy]

When the new site was in the beta test phase, I created an account to login to the new site which locked me out of the old site. I had to call Member Services to gain access back to the old site.

Now that the new site is live, I don't know if they will reinstate credentials for the old site, if you have access to the new one.

Best to call Member Services and please let us know how they respond.

I called call member services today - he re-instated my access but tried really hard to talk me out of it. He did say that the old site will be shut down by end of summer once all members are given access to the new site. Said to just get used to the new format - was nice about it, acknowledged that it took getting used to for him as well.

 

[Tamaradarann]

I wonder what software the HGVC call center uses?

I called call member services today - he re-instated my access but tried really hard to talk me out of it. He did say that the old site will be shut down by end of summer once all members are given access to the new site. Said to just get used to the new format - was nice about it, acknowledged that it took getting used to for him as well.

I wonder what software the HGVC call center uses? When they first made the revolution system the only system a few years back I would call and tell them about the problem with changing reservations and they had no clue what I was talking about. Then they disclosed to me that they had a different system so they were able to change reservations easily. They didn't have to use the Revolution system. Even though the call center stated that it took him a while to get used to, I wonder what he uses day to day when someone calls in for help in making or changing a reservation.