Send your comments to Input@HGVC.com
I tried to shorten a September reservation by one day but the new website doesn't let me do that. I clicked change reservation, changed the calendar date, and it showed a one-bedroom as available--which had to be my reservation since the old site shows no other availability for those dates. But when I clicked on it, I got a message that it was no longer available. Tried 3x with the same result.
I don't understand why web designers have to sacrifice simplicity and usability for pretty bells and whistles that make processes more complicated and often don't work. The new system makes me want them to keep Revolution, and I hate that one. Classic is simple, allows us to see availability for a month in all units at a property at once, is easy to go forward to see more days and upcoming availability, and worked flawlessly. It was also a big factor in why I bought Hilton in the first place.
I totally agree with your comments. I have sent comments and have been corresponding with
Input@HGVC.com. Hopefully if enough people make comments about the usability of the new system, HGVC will get the developers to modify it to maximize the utility instead of, as you say, the bells and whistles.
These are some of those correspondence:
I copied certain excerpts from your recent response to highlight my thoughts on these subjects:
HGVC: The slowness of the site has been a concern as well. At times it works fast but it can be slowed down by high traffic. We have been working with the web site creators to hopefully improve this about the new site. My Comment: The slowness of the site will slow down by high traffic, that is why I stressed that the information that is compiled in the reservation system should be confined to the search that is made by the member and not include extraneous information such as square footages, pictures, and amenities that have nothing to do with the reservation process.
HGVC: Changing reservations online is unfortunately still an issue. The system does still want to see all the nights available which include the nights already confirmed by the member. This has been brought to our web team’s attention and will be a priority to try and find a solution to. My Comment: This issue shouldn't have been necessary to be brought to the web team's attention at this time, it was a disaster in the Revolution System so that they should have made that a priority when initially developing the system.
HGVC: We created our new website based almost completely on member feedback from our old site. We used the Hilton website as a platform for creating the new reservation system. Mu comment: Again, it shouldn't have been necessary to bring the changing reservation issue up to the web team's attention at this time. This issue was a disaster in the Revolution System so that they should have made that a priority when initially developing the system if they were using member feedback.
My final Comment: One final question, will HGVC keep the current system operating until all the bugs are fixed in the old system, or are members again going to be burdened into calling the call desk everytime the web site crashes or doesn't let you change a reservation? Last time HGVC did away with the Classic System when there were problems such as detailed above with the Revolution System and the entire HGVC(members as well as staff) had to pay for the decision.
