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New Website: Can you upgrade a guest?

S

slabeaume

Guest
Joined
Aug 4, 2005
Messages
599
Reaction score
34
Location
Dallas, Ga
I can see that there are at least 3 higher cat. units available and have requested an upgrade, but haven't received it. I was wondering if it's because it's in my daughter's name as a guest. I tried to call, but didn't want to wait 3 days for them to answer.
 
Out of curiousity, are the higher level units one level up, or more than one?

At this point, it's just a guess as to what's actually working correctly on the new site.
 
scootr5 said:
Out of curiousity, are the higher level units one level up, or more than one?

At this point, it's just a guess as to what's actually working correctly on the new site.
Click to expand...
I have them in a studio and there are 1 bedrooms and 2 bedrooms available. I put in the request 2 days ago and it hasn't changed. If it was outside the 14 day mark I'd cancel and rebook, but it's for a reservation starting June 4th.
 
I booked a room with my brother-in-law as guest. Sunday evening I got in and checked the upgrade box. Last week there was nothing to upgrade to so I didn't expect anything. Within 10 minutes I noticed that it had been upgraded to a two bedroom deluxe. So guests can get upgrades, or at least they could. Who knows what the system does now after this past week, or what it will be doing next week.
 
Try calling it in.


Sent from my iPhone using Tapatalk
 
slabeaume said:
I can see that there are at least 3 higher cat. units available and have requested an upgrade, but haven't received it. I was wondering if it's because it's in my daughter's name as a guest. I tried to call, but didn't want to wait 3 days for them to answer.
Click to expand...

Wolf&Sprite said:
I booked a room with my brother-in-law as guest. Sunday evening I got in and checked the upgrade box. Last week there was nothing to upgrade to so I didn't expect anything. Within 10 minutes I noticed that it had been upgraded to a two bedroom deluxe. So guests can get upgrades, or at least they could. Who knows what the system does now after this past week, or what it will be doing next week.
Click to expand...

All this does lead me to believe that upgrades are processed in some frequent sweep, but not immediately. If so slabeaume upgrade request should have been filled. And Wolf&Sprite would have seen it when they the first time, but 10 mins later it was there.

So I would be interesting to know if slabsaume did eventually get an upgrade?
 
I clicked on the upgrade request button and then moved on to explore the web site. I didn't expect an upgrade so wasn't really paying attention to see how quickly it occurred. I just happened to be checking my reservations a few minutes later and noticed it.

On another note, they checked in on Thursday and did get the upgrade. I hear that Wyndham is taking some of the recent upgrades back.
 
Still no upgrade for Sea Gardens. Still shows available upgrades. Did try to call, but was on the phone about 30 minutes and decided to just request the upgrade online. I had requested an upgrade on a different reservation (for July) a couple days ago and noticed it received an upgrade even though the website didn't show any available. Hopefully that one won't be taken back!!!
 
slabeaume said:
Still no upgrade for Sea Gardens. Still shows available upgrades. Did try to call, but was on the phone about 30 minutes and decided to just request the upgrade online. I had requested an upgrade on a different reservation (for July) a couple days ago and noticed it received an upgrade even though the website didn't show any available. Hopefully that one won't be taken back!!!
Click to expand...

Too bad you already had a guest certificate on it, otherwise I would suggest you just rebook it, provided there are smaller units and larger units, as you and I have both heard about some inventory that when cancelled does not return.

I suspect there is a delay on cancellations, as it might hold the cancellation until a sweep for upgrades is ready to run. But I don't know. That could be one reason why cancelled units have not come back. It might also be a way for Wyndham to discourage the C/R by making Cancellations not returning immediately, but with some degree of randomness. Who knows, just speculation until more examples are provided.
 
Sandy VDH said:
Too bad you already had a guest certificate on it, otherwise I would suggest you just rebook it, provided there are smaller units and larger units, as you and I have both heard about some inventory that when cancelled does not return.

I suspect there is a delay on cancellations, as it might hold the cancellation until a sweep for upgrades is ready to run. But I don't know. That could be one reason why cancelled units have not come back. It might also be a way for Wyndham to discourage the C/R by making Cancellations not returning immediately, but with some degree of randomness. Who knows, just speculation until more examples are provided.
Click to expand...

If the reservation was more then 14 days out, I would have. I even thought of changing the name on the reservation to ours and see if the upgrade comes, then changing it back to her. We have some free guest certificates. But I didn't want to do that if it wasn't going to make any difference.
 
slabeaume said:
If the reservation was more then 14 days out, I would have. I even thought of changing the name on the reservation to ours and see if the upgrade comes, then changing it back to her. We have some free guest certificates. But I didn't want to do that if it wasn't going to make any difference.
Click to expand...

I didn't realize that it was in the cancellation period, so yes, you don't want to do that.

I know the wait is long, but have you attempted a phone call. Or is there a same unit you have booked available now, if you walk though the process does it offer you an upgrade? I am assuming NO unit, but I had to ask.
 
Sandy VDH said:
I didn't realize that it was in the cancellation period, so yes, you don't want to do that.

I know the wait is long, but have you attempted a phone call. Or is there a same unit you have booked available now, if you walk though the process does it offer you an upgrade? I am assuming NO unit, but I had to ask.
Click to expand...

There are no studios available, but I use to be able to upgrade to any higher category at Sea Gardens before.
 
Just researching a bit on how the new upgrade function is working, and it has less choice than the old system.

No more upgrading within a size! Really why, what about upgrading views or to presidentials? All that seems gone now.

Funny thing is, if there are multiple units types available for upgrade (ok I know that might be a big if, but humor me), like a 2 BR and 2 BR Pres. The first few auto upgrades will go to presumably the VIP Plat, and what ever else they added to prioritize. Funny thing is once the 2 BR deluxe are all gone, then the people a bit farther down the upgrade list might actually get the better upgrades.

One of those unintended consequences. Shrew up the people who have earned the highest status with their cold hard cash.

I think this auto upgrade, given the way it is looking, is going to end up NOT rewarding the VIP Plats who book early. But honestly who really know what the sweet spot might be. Might be just as easy to buy a lottery ticket, as your odds of getting that primo upgrade are slim.
 
The wishlist added resorts that I wanted and, after a resort is added, click on it and it will do the search to book button.
 
Just talked to someone in reservations. Their explanation for not getting the upgrade is that it'll be done automatically by Voyager when something is available. I tried to explain it is available and she said those in front of me get upgraded first. To which I added availability hasn't changed in 2 days so how long does it take. She said she didn't know. Now I'm waiting to talk to a supervisor. Doubt that will help, though! In the mean time, the inventory is out there for anyone who wants to reserve and upgrade right now.
 
slabeaume said:
Just talked to someone in reservations. Their explanation for not getting the upgrade is that it'll be done automatically by Voyager when something is available. I tried to explain it is available and she said those in front of me get upgraded first. To which I added availability hasn't changed in 2 days so how long does it take. She said she didn't know. Now I'm waiting to talk to a supervisor. Doubt that will help, though! In the mean time, the inventory is out there for anyone who wants to reserve and upgrade right now.
Click to expand...

Would suggest trying to get them to open a case on this.
 
slabeaume said:
Just talked to someone in reservations. Their explanation for not getting the upgrade is that it'll be done automatically by Voyager when something is available. I tried to explain it is available and she said those in front of me get upgraded first. To which I added availability hasn't changed in 2 days so how long does it take. She said she didn't know. Now I'm waiting to talk to a supervisor. Doubt that will help, though! In the mean time, the inventory is out there for anyone who wants to reserve and upgrade right now.
Click to expand...
If the supervisor doesn't help you, see if you can get transferred to owner care.
I've not had much success ever with a case (they open them and you rarely hear anything back).
And as you've noted, time is of the essence - this needs to be resolved NOW.
 
slabeaume said:
Just talked to someone in reservations. Their explanation for not getting the upgrade is that it'll be done automatically by Voyager when something is available. I tried to explain it is available and she said those in front of me get upgraded first. To which I added availability hasn't changed in 2 days so how long does it take. She said she didn't know. Now I'm waiting to talk to a supervisor. Doubt that will help, though! In the mean time, the inventory is out there for anyone who wants to reserve and upgrade right now.
Click to expand...

So in other words, a third party like myself could directly book the unit for a discount, essentially cutting in front of anyone waiting for an upgrade. BRILLIANT!


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As uscav8r mention, I tried to explain to the reservationist that anyone could still make a reservation and get the free upgrade and my VIP upgrade would be gone. She was totally clueless. So I asked to speak to a supervisor. After waiting another 20 minutes, I got one (customer service, I believe). She could see what I was saying and put in a "case" for it. But she also went ahead and cancelled my reservation without penalty and made a new reservation for me. Ended up taking the 1 bedroom with upgrade to the 2 bedroom since the studio she just cancelled didn't show up again. Did not get the choice for the 2 bedroom deluxe, though, just the 2 bedroom. Now I have until 11:59 to cancell this reservation and rebook something myself if I want since it's a new reservation!
 
I would just take the 2 bedroom and quit while you are behind.
 
Avislo said:
Resort Stays at Hotel Prices



OFFER DETAILS: Book by May 31, 2017. Travel by
September 30, 2017. Mention promo code BESUM17. Two-night minimum length of stay required. Valid for new reservations only. Reservations subject to availability. Reservations not valid over holidays and special events. Cannot be combined with any other offer. All monetary amounts are noted in U.S. Dollars unless otherwise noted.
Click to expand...

What does this have to do with upgrades or upgrading a guest booking?

You're going off reservation again and mucking up the thread.


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Avislo said:
I would just take the 2 bedroom and quit while you are behind.
Click to expand...
I most likely will, just thought it was interesting that now I have until the end of today to make anymore changes without penalty. I guess I knew that from before, but never used that option.
 
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