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New & Improved Marriott Rewards VISA

Island Hopper,

I am an existing card holder. Went online about 3 weeks ago, and applied for a new card.

At this moment, I have 2 account numbers. I will close the old account once I get all auto-pays moved over to new account.....

Now, is the rumor true that I will get a 1 nite stay coupon EVERY YEAR ???? :confused:
 
When you apply for the card, that is what it's written on the contract. I saw that last night. We'll see if they are going to keep their promise/contract. I guess they have to. :)
 
On 4/7, I applied online for the new card, but then read here about upgrading my current card. I called and asked about upgrading (letting her know I had just applied for the new card). She said no problem, told me the costs and benefits, and said my current card would reflect the upgrade in 7-10 days, with the replacement card arriving in about 3 weeks. As far as the application for a new card, I could just cancel that when it went thru. On 4/13, I received the golf coupon, and today (4/14) I received the free night certificate. However, I don't know if these certificates are because of the upgrade, or the new account. The certificates sure came fast though, and the 15 nights are already reflected on my Rewards account.
 
It's all over the board....

..."upgraded" on 2/24....nothing has happened....no points, no nights, no golf. I have called twice and the customer service line keeps saying that it could take 30 days. Unfortunately I have done a lot of traveling in the last 3 weeks and have lost the extra value in the card. I'm starting to think that the card will arrive and I will need to call to get everything else. Can't wait to make that call.
 
Re: It's all over the board....

oldkey said:
..."upgraded" on 2/24....nothing has happened....no points, no nights, no golf. I have called twice and the customer service line keeps saying that it could take 30 days. Unfortunately I have done a lot of traveling in the last 3 weeks and have lost the extra value in the card. I'm starting to think that the card will arrive and I will need to call to get everything else. Can't wait to make that call.

I got the card about a week after I applied, 15k points were credited shortly after I used it for the first time, the free night certificate arrived the same time the card did and I just used it today to book a room at the Springhill Suites. I have the golf certificate someplace but I don't golf so that will probably wind up in the trash or I'll give it to a friend.

Sorry you are having problems but for me everthing worked as advertised.
 
I had the Marriott Reward Visa Card and like everyone else on this thread wanted to upgrade to the Marriott Reward Visa Signature Premier Card, I didn’t want to go through the hassle of applying for the new card and changing account numbers.

I spoke to the representative when applying for the upgrade and she confirmed that I would be entitled to the same privileges in the upgrade that I would have received with a new application. Otherwise, what was the point as there was very little of an incentive for me to pay the additional annual fee.

A couple of weeks later, I received the new Premier card with the same account number, great! Then received the additional 15 nights toward gold status, great! Also received a two for one golf certificate, how great is this?

So this morning, I called to determine the status of my certificate for a Free Night stay and 15,000 Bonus Points.

The representative told me that since my new card was an upgrade and not a new account, I didn’t qualify for the free night stay nor the 15,000 bonus points.

I asked to speak to a supervisor who basically said the same thing.

I called back several hours later and another supervisor said I didn’t qualify because I had already been an existing Marriott Rewards Card member and even if I applied for an entirely new card and new number, I wouldn’t qualify either. The Supervisor went on to say that there was a misunderstanding in the beginning with the allocation of incentives and that they are now not making the same mistake. But as my wife smartly pointed out, anyone who applies for a new card with the understanding of the additional benefits shouldn’t be penalized for the mistakes of Chase. Surely going forward they can advise the representatives to make sure that they know the rules but shouldn’t allow existing card members to upgrade unless they are told that the perks are LIMITED and consider carefully before making the upgrade/new card request.

I am reluctant to give up on this.

Has any one run into the same problem and were you ever able to resolve this?

Thanks,

Pat
 
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At this point I don't what you are entitled to. I applied for the new card and got it but it was the same card that I already had, not the Premier card. I contacted them and after talking to 3 people I was told the new card I received would be upgraded to the new Premier card and it would take a month for it to show up. I have been credited with the free night and golf certificates and the 15 bonus nights. I have not received the 15K reward points. I think the only thing to do is pull out the original offering and tell them that you were assured you would get them and not accept no for an answer. Talk to a supervisor and and the supervisor's manager.
 
Finally got new plastic (after upgrading and being assured we'd get everything we were sent me was a signature card with a new account #). Still no days, no certificates, no points…. …keep getting told it'll take 30 days. It was 30 days from applying, well that’s long passed, so now it’s 30 days from getting the new plastic….
 
I was told the free hotel cert would be sent after I received my first statement.
 
DebbieF, I received my hotel certificate in my account within a couple of days of being approved for the card. Unfortunately, they sent me the same card I already had.
 
I originally applied for an upgrade when I first heard of the new card. When nothing happened after a couple weeks, I went online and just applied for the new card. In less than a week, the 15 nights showed up in my account and a couple days later the paper certificate for a free night came in the mail. Then yesterday the new style card (with a new account number) showed up. I would recommend just applying for the new card and cancelling your old one.
 
Really an ultimate foul-up on either Chase or Marriott's part.

I, like so many others, upgraded. But despite that being the deal, they did NOT upgrade me, they sent a brand new card with a new number (necessitating my changing some accounts where I had the old number on record). They duly apologized but reassured me that all the rights and privileges of the new card would be coming.

All that was in early March. Nothing so far has appeared on my statements that indicate I have received anything. So I called this AM - first the number on the card. After a prolonged time on hold I was sent to the Marriott Rewards number (801-468-4000)...and another 10 minute hold.

Finally a very nice young woman said, "For some reason the new benefits were not associated with your account. I'll take care of it and you should have all the benefits very soon."

We'll see!
 
Well,

We have held our prior Marriott Visa Accounts for many years. Never a problem receiving and or paying any bills. We received a new account, cards, cerficates etc in the mail after applying for a new/upgraded card. I then assumed everything on the old card was being transferred to the new card when I hadn't received a bill/statement. Luckily, I looked online and noticed that wasn't the case, moreover; we were charged a late fee for not paying our bill????? What bill, we hadn't received one. I am in contact with Chase to determine what is going on, as the correspondence with them of late has been poor, if anything.

Dash
 
When I received the booklet of terms and conditions, it states 3 points per Marriott purchase. I thought it was supposed to be 5. Can anyone shed light on this? (BTW, I already received the hotel cert. and the golf cert.)
 
JO-Jo,

I wouldn't worry about it. The same thing happened to me and I called and they said it was a mistake. On my husband's acct., they included a brochure that was totally wrong - it was for British Air (or something like that). I guess they are getting too many requests and are filling the envelopes hastily.
 
I cancelled my hubby's card and then decided we needed another marriott card so he applied for a business card with the same Marriott # within a month - didnt really know that he will get anything so pleasantly surprised when a Cat 4 certificate came yesterday and the letter for 15K points with first CC use. Nice........
 
I was surprised to see 15k points in my acct for signing up for the new card. I added a second card and didn't cancel or upgrade. I didn't think that qualified for the points, but I guess it does.

Regards.
Joe
 
MOXJO7282 said:
I was surprised to see 15k points in my acct for signing up for the new card. I added a second card and didn't cancel or upgrade. I didn't think that qualified for the points, but I guess it does.

Regards.
Joe
FWIW, this goes on all the time over on the PC (IHG) and UA sides of Chase's affinity cards. Some folks just blush at the plethora of cards which spill out of their pocketbooks :)

I'm just waiting until the timing is right. Timing is everything, you know ;)

Pat
 
I am one of the people Marriott told several times when applying for an upgrade that I was entitled to all the perks of the premiere card ,only to find out after the cards came that wasn't true. The reason why I upgraded in the first place was because I did not want to change my CC number. Last night I called Marriott AGAIN to go back to my original signature card. I figured why pay more for a card that I am not getting what I was originally promised.
I was told by the supervisor (after a lot of complaining) that to go back to my original signature card with the same # I would have to change #'s!!!
Seems you can upgrade and keep the same # but you can't downgrade and keep the same # !!!! Now I am stuck paying for this card unless I change my # and in that case I would just open a new premiere account with a new#. What a mess!!! BEWARE!!!

Vicki
 
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Patmcg said:
I had the Marriott Reward Visa Card and like everyone else on this thread wanted to upgrade to the Marriott Reward Visa Signature Premier Card, I didn’t want to go through the hassle of applying for the new card and changing account numbers.

I spoke to the representative when applying for the upgrade and she confirmed that I would be entitled to the same privileges in the upgrade that I would have received with a new application. Otherwise, what was the point as there was very little of an incentive for me to pay the additional annual fee.

A couple of weeks later, I received the new Premier card with the same account number, great! Then received the additional 15 nights toward gold status, great! Also received a two for one golf certificate, how great is this?

So this morning, I called to determine the status of my certificate for a Free Night stay and 15,000 Bonus Points.

The representative told me that since my new card was an upgrade and not a new account, I didn’t qualify for the free night stay nor the 15,000 bonus points.

I asked to speak to a supervisor who basically said the same thing.

I called back several hours later and another supervisor said I didn’t qualify because I had already been an existing Marriott Rewards Card member and even if I applied for an entirely new card and new number, I wouldn’t qualify either. The Supervisor went on to say that there was a misunderstanding in the beginning with the allocation of incentives and that they are now not making the same mistake. But as my wife smartly pointed out, anyone who applies for a new card with the understanding of the additional benefits shouldn’t be penalized for the mistakes of Chase. Surely going forward they can advise the representatives to make sure that they know the rules but shouldn’t allow existing card members to upgrade unless they are told that the perks are LIMITED and consider carefully before making the upgrade/new card request.

I am reluctant to give up on this.

Has any one run into the same problem and were you ever able to resolve this?

Thanks,

Pat

Pst,

It looks like I am heading in the same direction as you...

After months of calling I get the new upgraded (same #)card.. I see the 15 days credited toward my Reward acct, and get the golf certificate....

When I questioned them about the hotel cert, they said, contact Marriott Rewards, it should be done... Marriott says I will get the hotel certs each year on my anniversary but none upfront... Chase is reviewing this and getting a letter out to me... I am still waiting...

I was pretty sure I wasn't going to get the 15K points but I was assured of the hotel cert... and they have it on their record... I don't know what they can do but it seems a rotten way to treat a customer.

Let us know how it works out and I will do the same,

Pete
 
It seems they have been very inconsistent with what they offer different customers.

I'm really pleased with the new card from which I got;
15K points
additional 27K points from the 5 to 1 points, on my Aruba SC closing
addtl 1600 points GO MF
1 night free hotel cert
Golf cert.

I also got 3k points when I called the old card to cancel. Instead of losing me, they offered me 3k to balance the $30 annual membership I was looking to cancel. I'll keep the card alittle and then cancel before the annual paymnet is due.

Regards.
Joe
 
The beat goes on. After my 3rd call to Chase, each time being reassured that "there was a mistake and I will expedite your getting all the perks you deserve," I still have received nothing (other than the expanded points awarded for purchases). I've gotten no 15,000 points, no free hotel certificate, no free golf, na da! (I have had some lovely talks with very nice folks on the phone.

We'll see how this all comes out in the end! :)
 
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Joe:
I applied for the "premier" card online as an additional card to the older silver one. I, like you, got the points, hotel cert, golf cert, etc.. I have to wait a little for everything to clear out on the silver card and I'm going to cancel it. This is really a great deal. For a $65/year fee you get an annual free cat 5 hotel room. Can't beat it, even without considering all the extra reward points you get, too.
 
I read this and switched from the silver color to the black card. I was not told anything would be different from what is stated below...and I would expect all who have applied would have the same bennies, espically for the rise in the annual fees:

"...Marriott Rewards® Debuts Premier Visa Signature® Card

New Card Offers A Free Night Certificate
Every Year And More Points Per Dollars Spent

WASHINGTON – Feb. 28, 2006 – Today, Marriott Rewards, Marriott International, Inc.'s [NYSE:MAR] award-winning hotel loyalty program, and Chase [NYSE: JPM] introduced the Marriott Rewards Premier Visa Signature Card, which gives cardmembers more benefits and faster ways to get to their dream vacations.

Cardmembers earn five Marriott Rewards points for every dollar spent on the card at any of the 2,600 participating properties worldwide including Marriott, JW Marriott Renaissance, Courtyard, SpringHill Suites, Fairfield Inn, Residence Inn and TownePlace Suites hotels. In addition, cardmembers earn two Marriott Rewards points for every dollar spent on qualified dining, airline and rental car card purchases, and one Marriott Rewards point for all other card purchases made at more than 30 million retail locations worldwide.

Cardmembers can use their Marriott Rewards points for over 250 redemption options including vacation packages, luxury cruises, theme park tickets, state-of-the art electronics and much more. Premier cardmembers receive:


15,000 bonus points after their first card purchase
A free night certificate valid at category 1 - 4 hotels, which is awarded upon account approval
A two-for-one golf certificate for use at participating Marriott managed golf courses, which is awarded upon account approval
A free-night certificate valid at category 1 - 5 hotels every year on their account anniversary date
15 nights toward Elite status every year, which makes every cardmember a Silver Elite member and also gives more frequent travelers a lift towards Gold or Platinum Elite status
"We want our members to be able to maximize their point earning potential. This card not only allows members to earn more Marriott Rewards points, it also gives them many benefits such as a free-night certificate yearly, and 15 nights towards Elite status," said Ed French, senior vice president, customer relationship management for Marriott International.

"The Marriott Rewards Premier Visa Signature Card is a great way for consumers to make their vacation dreams come alive more quickly," said Hugh Bleemer, executive vice president, Chase Card Services. "With a variety of redemption options and extra perks just for being a cardmember, consumers can reap rewards for using the card for all their purchases."

The Marriott Rewards Premier Visa Signature Card is only available to residents of the United States. To apply for the card or to obtain more information, log onto www.marriottrewards.com/premiervisa.

With more than 2,600 participating hotels and 23 million members worldwide, Marriott Rewards provides travelers the opportunity to get to the places they dream of 30 percent faster than with other leading programs.*

Marriott Rewards has been named "Best Hotel Rewards Program in the World" by Business Traveler magazine for the past eight years, "Best Hotel Loyalty Program" for three consecutive years by Travel Savvy, and "Best Hotel Loyalty Program" by the readers of Business Week magazine.

For information about Marriott Rewards or to enroll, call (800) 249-0800, visit the front desk of participating hotels or log on to www.MarriottRewards.com.

*Comparison based on seven nights at Starwood, Hilton, InterContinental Hotel Group and Hyatt full-service hotels of similar quality and points earned on dollars spent. Assumes standard award offerings for base-level members. All comparisons made as of 1/06.

MARRIOTT INTERNATIONAL, INC. (NYSE:MAR) is a leading lodging company with over 2,700 lodging properties in the United States and 66 other countries and territories. Marriott International operates and franchises hotels under the Marriott, JW Marriott, The Ritz-Carlton, Renaissance, Residence Inn, Courtyard, TownePlace Suites, Fairfield Inn, SpringHill Suites and Bulgari brand names; develops and operates vacation ownership resorts under the Marriott Vacation Club International, Horizons, The Ritz-Carlton Club and Grand Residences by Marriott brands; operates Marriott Executive Apartments; provides furnished corporate housing through its Marriott ExecuStay division; and operates conference centers. Marriott is also in the synthetic fuel business. The company is headquartered in Washington, D.C., and has approximately 143,000 employees. In fiscal year 2005, Marriott International reported sales from continuing operations of $11.6 billion. For more information or reservations, please visit our web site at www.marriott.com.

About JPMorgan Chase & Co.

JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $1.2 trillion and operations in more than 50 countries. The company has more than 100 million credit cards issued. Under the JPMorgan, Chase and Bank One brands, the firm serves millions of consumers in the United States and many of the world's most prominent corporate, institutional and government clients. Information about the firm is available at www.jpmorganchase.com.

CONTACTS:
Laurie Goldstein
Marriott Communications
(301) 380-5296
laurie.goldstein@marriott.com

Chase Card Services
(302) 282-1100 ..."
 
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