New II webpage

[OutAndAbout]

no issues except the "Remember Me" feature since the first day.

Does anyone get the "Remember Me" to work?
Regardless if I check or uncheck "Remember Me" the site never remembers me (no I don't have cookies blocked or changed any settings since the old site which always remembered me)

Seems they forget to write the back-end code for the "Remember Me" checkbox

 

[calberry]

I have been trying to login everyday since I first read that Interval was having an issue. It just dawned on me this morning that my login ID was not my 'normal' one (nor email address), but was my II membership number instead. Once I used that I got in just fine, updated my profile (including login ID and password) and all is now fine...phew :whoopie:

Steve

 

[OutAndAbout]

II rep said they still have some people who can't logon (unless they corrupted some data I would guess it's often user error than system error).

The site seems to kick me out (make me log in again) quite often.

 

[Ann in CA]

After trying to log in to II, I did fill out the profile for myself, but not for my husband, as he never uses II. I didn't change our ID or our password, and it did not let me log in. Just kept taking me back to the Home page, where I would log in again and then it takes me to the profile page with "Invalid ID"

So I called II Sunday, and after half an hour got through. The rep said all of the site was down, that it was not an individual problem and that I should try again in 24 hours.

However tonight, (Monday) I still cannot get on, so filled out my husband's profile using the same ID (membership number) and password and can't get on with his profile either. So sent an email to tech support...reply says due to the high volume of emails it will take longer than usual.

Now, my question is, just a few weeks ago, we changed the names on our account so that both of our first names were on the account so that Marriott would let me attach my rewards number to a reservation. (they wouldn't let me put my rewards number on since II was in my husband's name) So I am wondering if it could be that the two first names on II is the problem, as now neither matches our individual profile? I tried to ask the rep yesterday, but he had computer problems, and couldn't check to see what the II record is now. I seem to remember a post on TUG about both first names being a problem for attaching a rewards number.

I have never had a problem with II until now. Very frustrating, as I still have not been able to attach my rewards number for an II exchange/Marriott reservation in a couple of weeks. Does anyone have both first names on the II account, and not have a problem with Marriott saying it does not match the name on the rewards account?

 

[Southdown13]

I have never had a problem with II until now. Very frustrating, as I still have not been able to attach my rewards number for an II exchange/Marriott reservation in a couple of weeks. Does anyone have both first names on the II account, and not have a problem with Marriott saying it does not match the name on the rewards account?

We have both first names on our II account and when I email the confirmed reservation info to Marriott Rewards, they usually have transferred our MR number to the Marriott reservation. I had trouble once because they said our last name did not match up because of the added word "Trust". I called MR and they input the number. The next time I emailed a confirmed reservation it was no problem.

I also can't log in, so I called II yesterday, and they said it may be mid week or the end of the week until they fix the glitches. I have no problems with my Starwood account.

 

[LUV2TRVL2HI]

We are also having trouble signing into II. My husband can sign into our Marriott II account; but I keep coming up with an error when I enter my updated User ID and password. Just the opposite happens when we try to get into our Starwood II account. My info works; but my husband's updated ID and password brings up an error message. Is anyone else having similar trouble where one person on the account can get in, but not the other one?

 

[Old Hickory]

Just a note. Other than the first day it went live, I've had absolutely not issues with the site (other than it not saving my login ID).

I have not converted to the DC.

Are everyone else with issues in the new DC program or am I just lucky?

BigMatt, I had no issues when I attempt my first login yesterday. I updated my profile and browsed the exchange opportunites a bit (which seemed to have some good options for me). And, I've not moved over to the DC either.

But I'm always lucky (and patient with technology).

 

[dvc_john]

So sent an email to tech support...reply says due to the high volume of emails it will take longer than usual.

I haven't had any problem with 2 of my accounts being combined onto 1 sign-on, but not the 3rd account.

It's not an immediate problem, so I sent an email to tech support on Nov 22. Other than the reply that 'due to the high volume.....' etc, I haven't heard back yet.

 

[winger]

I haven't had any problem with 2 of my accounts being combined onto 1 sign-on, but not the 3rd account.

It's not an immediate problem, so I sent an email to tech support on Nov 22. Other than the reply that 'due to the high volume.....' etc, I haven't heard back yet.

How were you able to combine your two accts?

Once I logon and get the setup profile screen, IF I enter the Login ID of the previous acct, I get an error stating the Login ID is already being used and I canNOT continue.

 

[dvc_john]

How were you able to combine your two accts?

I just logged in to one of the accounts. It asked me to create a new profile. When I did that, it automatically said that the new profile would combine that account and my other account. (I didn't indicate in any way what the other account was. It just said that account number nnnnnnn would be automatically combined into the same profile.)

Now when I log in, it goes to a screen listing the two accounts, and I just select the one I want to work with. I can flip back and forth between accounts if I want to.

I'm assuming (but don't know for sure) that the third account didn't combine because it uses my middle name, while the other two just use my middle initial.

 

[Bwolf]

Must be working for some and not for others, as I just tried again and no luck. After entering username & password, a window opens with both my name & husband's, and it doesn't matter which name I choose, it returns me to the II homepage.

Well, this is happening to me this morning. Anyone else still having problems? Anyone able to get into the website?

 

[IngridN]

Well, this is happening to me this morning. Anyone else still having problems? Anyone able to get into the website?

Last night and just tried again. I'm on hold with them right now. All I'm told is they are working on the problem!

Ingrid

 

[Ann in CA]

Yesterday had problems getting logged in (couldn't), but last night used the new profile I created for my husband, and it finally worked and works today. Today, I tried my old password, with the new ID for my account, and it also works. However, when looking at the profile info, the number of dots they have for each of us under "password" is twice or three times the number of letters in the actual password. As long as it works, guess I should not be concerned, but I have never see that before! No problems moving about the site, and all info seems to be correct.

Last night I called the II rep we usually speak with, and he was totally frustrated as he was waiting 10-15 minutes for a page to change, so bookings were taking way too long, or not happening. He said it had been fine most of the day, but suddenly slowed up (this was late evening his time) I would expect it will be a bit longer before II is back to normal!

 

[Bwolf]

Well, I finally called Interval about the problem. They gave me the IT number. Apparently, everyone with the problem must go through IT because the CS reps can't handle it.

After 3 tries, and IT rep sending me two direct links to the password creation screen, I got it to work.