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New II webpage

It is still not working for me. I still get the message "an unexpected error occurred in our system. Please try again later". I've tried it for both our Starwood and Marriott accounts. Anyone else still having trouble?
 
I could get on last night, but not this morning.
 
I have had no need to go into my II account lately, but after seeing this thread decided to give it a try this morning (8:00am PST). My ID and passport populate automatically on my browser (Internet Explorer) but after I hit ENTER, the ID and passward fields are cleared and nothing happens. I tried going into the Log In Help section and it says my ID does not exist. When I enter my name and email address for support it says I don't exist and should call...maybe later :doh:
 
I'm in with both Safari and Firefox, using the new ID and password that I set up two days ago. Everything looks good, Weeks, Points and AC are all where they're supposed to be. Hope this is it ... <fingers crossed>
 
I can access my Starwood II account but not my Marriott. I called II Marriott, and they told me to try later today or tomorrow.
 
I was able to get on and everything looked fine.

Seemed to be running slow however.
 
New II ok for us & has new points account

Hi

I just saw this thread and had not logged into II for about a week - so gave it a try! It forced me to set up a new profile - which turns out to be for our new points profile - we just signed up towards the end of October and have been waiting to hear from them.

I went through, set it up, recorded the new number and everything seems to be fine. The weeks we enrolled are listed in the new account and the AC's we had left are still in the old account that does not expire for a couple of years.

I was using Firefox and all seemed okay!
 
I predict...

...maybe until this Friday or Saturday before things get better. I went through a so-called "system upgrade" with Sprint Nextel (almost a year ago?). That upgrade took close to two weeks to stabilize. Sprint's pockets are lots deeper than II's but they also have lots more customers, so my guess is to call things almost "equal"... This can be very frustrating how companies do NOT hire competent IT personnel to take care of business the way they should be taken.
 
Just too frustrating. After LONG hold for II rep, was told he couldn't help with why I couldn't login to website. Rep said he would transfer me to their Internet help desk. After holding for 20 min, decided to call MVCI. Rep at MVCI said they know the II website is down due to software upgrade, but that they are "hoping" that it will be functional tomorrow (Wed 11/24).

I'm not holding my breath.... I've worked with website vendors and their protocol has always been to work out the bugs on beta site prior to public launch and to keep the "old" site functioning in the meantime.:mad: :annoyed: :crash:
 
Must be working for some and not for others, as I just tried again and no luck. After entering username & password, a window opens with both my name & husband's, and it doesn't matter which name I choose, it returns me to the II homepage.
 
TravlinDuo said:
Must be working for some and not for others, as I just tried again and no luck. After entering username & password, a window opens with both my name & husband's, and it doesn't matter which name I choose, it returns me to the II homepage.
Click to expand...

Did it this morning with no problems. Thought I would need to change to firefox but was fine with Safari.
 
Tried to log in now - and they want us to update our profile. Listed there is our OLD II number, plus THREE news ones. I cannot reach them by phone - system down. There is NO WAY I am updating anything unless I have this explained to me LIVE. I called weeks ago, since we were sent a new membership card in August with wrong info (deed had not been recorded on a May purchase, and we were listed as having purchased POINTS). We are in no huge hurry now with trades, etc. - just want to all to be rectified, as do we all.

If I ran my business this way, I never would have made enough $$ to afford to buy any timeshares . . . .
 
Just as an extra data point, I called II yesterday. I have a getaway scheduled for January, and I won't be the first person on site, so I need to add a guest certificate to the reservation. The rep I spoke to told me, apologetically, that she couldn't do it because the computer was down. I'm going to try again next week.
 
I couldn't get on either until I reset my log-on and password.
 
suzannesimon said:
I couldn't get on either until I reset my log-on and password.
Click to expand...
Yep, until you set up new user names (which I couldn't get to be the II number) I couldn't do anything.

Code: 
Our systems are currently down. We are working on resolving the issues as quickly as possible. Please try again later. <p>We apologize for any inconvenience this may cause.</p>
(yes the <p>'s really show up)
System is down again this morning

Does anyone get the "Remember Me" to work?
Regardless if I check or uncheck "Remember Me" the site never remembers me (no I don't have cookies blocked or changed any settings since the old site which always remembered me)
 
I still can't get on no matter what numbers or info I put in. Old Pass, New Pass, II#'s ,sign up, log in, Name, Phone#, e-mail, bla, bla bla... not working. No prob, let me give them a ring to straighten all this out. Busy signals and dead air is all that greets me on the other end of the line. I understand tech diff's every once in a while but this is riduculous. No way to run an international business. Sent an e-mail as a last ditch effort to contact them. Not expecting much...
 
It keeps kicking me out!

I'm able to get into my account, but I can't do anything while I'm on their site. I'm trying to search for a place to use up an AC, but the system only gives me one chance to see all the destinations available for the week I want before it kicks me out of the system and takes me back to the log in page.

Extremely frustrating!
 
Just a note. Other than the first day it went live, I've had absolutely not issues with the site (other than it not saving my login ID).

I have not converted to the DC.

Are everyone else with issues in the new DC program or am I just lucky?
 
It's so sloooooooooooow..........
 
I logged in this morning and created a profile. Now it shows 6 different membership numbers (instead of just 2) for my account. Also, I couldn't see my AC even though I haven't redeemed it yet. Lastly, when I checked my exchange history, it was empty.

I tried calling Interval first thing this morning, but I got a recording saying call volume was larger than expected and to call back later. I instantly called back, got the same message, only I pressed 0 and got put into a call hold queue. After 25 minutes I got through.

The rep had no idea why 6 different account numbers were showing up, but she told me 4 of them were listed as "canceled" and they'd probably (hopefully) disappear on January 1st. As I was talking to her, I logged back into my II account, only this time it asked me which account I wanted to use, so I clicked on my old account number, and now I could see my AC and my exchange. (whew!) So everything looks good and I am a happy camper now.
 
Big Matt said:
Just a note. Other than the first day it went live, I've had absolutely not issues with the site (other than it not saving my login ID).

I have not converted to the DC.

Are everyone else with issues in the new DC program or am I just lucky?
Click to expand...

I'm the same as you, no issues except the "Remember Me" feature since the first day, but I have enrolled in the DC. Both of my accounts look right and I'm zipping along.
 
mine has worked fine since the first day, except when the whole site was down.

I noticed that I see different flexchange weeks with the Marriott week I have in my DC account and the non-Marriotts that I have in my other II account.
 
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