Mid August update (downtime *early* Wednesday night)

[troy12n]

So we've got $1400 in Southwest flights to burn between now and 9/7/2022 (that's the current expiration date - Southwest kept pushing it out due to the pandemic).

I have about $1200 in credits split between Delta and JetBlue for a trip I booked for me and my wife in April 2020. I have no idea how i'm going to use them because the Delta points expire in December, and i'm not sure when the JetBlue credits expire. But JetBlue really has limited destination, so im worried that money is sunk at this point.

 

[paxsarah]

Just curious if yours is still blank today? Mine still is.

Yep. And my transaction history is still broken into weird chunks.

Edit: although out of curiosity I did start the reservation process for an ARP reservation in each of my two deeds with ARP next year, and both seemed like they would go through. So although it *looks* like the points in the transaction history might be calling back to specific deeds in my existing reservations for next year, in terms of *benefits* it appears the ARP hasn't been touched. Probably.

 

[HitchHiker71]

true - but what are the chances that Wyndham will get their act together by end of august so I know exactly what they've done and how it will stand? I mean if past experience holds true, I should not have much confidence. My account is now (again) in the "I'll have to look into that" stage of owner care help. Since I have an ongoing case (which they finally made a case after ~ a year) that does not appear to have any priority, or any progress, the company is just underwhelming me in their efficiency and competency.

The timing of the moratorium on RTs for the month of August is interesting, when coupled with the next sprint release date of 9/1/2021. There's at least a possibility that the changes rolled out don't currently have the coding in place to handle RTs properly - so they offered up the incentive/moratorium on RTs to bypass the issue and not delay the introduction of the Benefits Summary any further. If I'm right - the spring release on 9/1/2021 would actually implement the updated RT processing code base. Pure speculation on my part to be clear - but the timing lines up and I don't generally believe in coincidences.

 

[Cyrus24]

Hmmm, I wonder if they're planning on giving me 35% of my resale points as VIP-eligible points since I'm VIPG. That kind of makes sense as representing what I could have gotten as discounts.

I would assume so since she tied the 50% to my VIPP, but you can call and ask.

 

[HitchHiker71]

I have about $1200 in credits split between Delta and JetBlue for a trip I booked for me and my wife in April 2020. I have no idea how i'm going to use them because the Delta points expire in December, and i'm not sure when the JetBlue credits expire. But JetBlue really has limited destination, so im worried that money is sunk at this point.

Yeah - we also have 100k FF miles with Frontier airlines from flights that we originally cancelled for a Florida trip back in Spring 2020. Frontier initially gave us airline credits - and then later offered a conversion into FF miles. Given the initial cost of our flights would equate to about 50k FF miles - we took the conversion offer - as those miles also won't expire as quickly. Currently the 100k FF miles expiration shows as N/A - but they will likely insert an expiration date at some point this fall best estimate. Frontier just restarted flights between Orlando and our local airport on Tuesday/Thursday/Sunday routes - often for very cheap prices - so we plan to use Frontier for quick trips back and forth to Orlando at least a couple times a year.

 

[55plus]

It seems Wyndham treated me quite well for 2021 as all my points were indicated to be developer purchased points even tough I own 660,000 resale points.

Same here. My 900K+ resale all show up as developer points in my VIPP account going forward according to the website. I don't know how this could happen being that resale points are coded differently than developer. This is a dream come true for a mega renters. I assume it'll correct itself once they are done and the smoke settles.

 

[Ty1on]

Yeah - we also have 100k FF miles with Frontier airlines from flights that we originally cancelled for a Florida trip back in Spring 2020. Frontier initially gave us airline credits - and then later offered a conversion into FF miles. Given the initial cost of our flights would equate to about 50k FF miles - we took the conversion offer - as those miles also won't expire as quickly. Currently the 100k FF miles expiration shows as N/A - but they will likely insert an expiration date at some point this fall best estimate. Frontier just restarted flights between Orlando and our local airport on Tuesday/Thursday/Sunday routes - often for very cheap prices - so we plan to use Frontier for quick trips back and forth to Orlando at least a couple times a year.

What I saw in the Frontier FF rules is that points are expired of 6 months pass with no transactions that generate or use points. This was in relation to their credit card, though. Your miles might be treated differently.

 

[Sandy VDH]

Just curious if yours is still blank today? Mine still is.

try changing the year you are seeing, it does not appear on some of the intervals there, but it does appear for the 2021 interval.

 

[ladawgfan]

I haven't run through the various use cases myself - but my initial thinking is that unless you're attempting to search for availability leveraging VIP benefits - there would be no difference when viewing available inventory with developer vs resale - so this issue is really limited only to VIP resale owners. I'm referring to MVC, RARP, etc. This should be something you know in advance of initiating a search - at least I would know - but that's IMHO of course.

It makes no sense to me why developer vs resale needs to be chosen as part of the search inventory request. For developer only or resale owner only requests, this shouldn't be applicable. As an owner of both types, I'd like to see my reservation availability options before I make that determination. Wouldn't it make more sense to request this election as part of the actual booking process, similar to the election for point protection?

 

[ladawgfan]

Shouldn't available reservation transactions and guest certificates for future use years be provided on the points summary tab similar to as they are identified for the current use year? Also, could someone recap how the number of reservation transactions and housekeeping credits someone is entitled to are calculated? I'm too lazy to search through all the previous threads on the system changes to find a previous post providing that information!

 

[Sloane S]

try changing the year you are seeing, it does not appear on some of the intervals there, but it does appear for the 2021 interval.

I don't have any option to select a year, it's just blank white space.

 

[VacayKat]

@HitchHiker71 another discrepancy is my ORC available points and the points available on the contract which give me this ability do not match - 24,600 less on ORC. I guess at the end of the day it doesn’t matter though as wyndham won’t let me book outrigger properties.

also still no RARP or rental showing. Guess wyndham says sorry - not you on this one either? Lol

 

[markb53]

I’ve been waiting with curiosity to see how the handle my account, since I am not VIP, but I do own both Developer purchased and Resale points. I do see the benefits summary but I don’t have the dropdown menu to choose Developer or Resale. I was a little confused by the entries below in the Benefit summary for 1/1/2020 until I figured out that it was Wyndham populating the various buckets. My resale contract had all the same entries except Club Pass, since I can’t use resale points for Club Pass.

Charitable Gift	+ 105,000 points
Club Pass	+ 105,000 points
CWA ARP	+ 105,000 points
CWP	+ 105,000 points
CWP Points	+ 105,000 points
External Exchange	+ 105,000 points
Housekeeping Credits	+ 105
Plus Partners	+ 105,000 points
Points Deposit Feature	+ 105,000 points
Wyndham Rewards Conversion	+ 105,000 points

 

[paxsarah]

I’ve been waiting with curiosity to see how the handle my account, since I am not VIP, but I do own both Developer purchased and Resale points.

Thanks for sharing this - I’ve been curious how that type of account would display.

 

[HitchHiker71]

It makes no sense to me why developer vs resale needs to be chosen as part of the search inventory request. For developer only or resale owner only requests, this shouldn't be applicable. As an owner of both types, I'd like to see my reservation availability options before I make that determination. Wouldn't it make more sense to request this election as part of the actual booking process, similar to the election for point protection?

Since I'm a hybrid VIP owner - I cannot comment as to whether these buckets still display for either developer only or resale only owners. Perhaps someone else can provide an answer for these use cases.

For hybrid VIP owners - showing availability options without knowing the transaction type could result in showing you something that you actually cannot book dependent upon the use case in scope. The system needs to know whether VIP benefits are in scope or not when displaying availability results (RARP for example). I haven't run many availability searches just yet - but when I booked a developer reservation for Rio Mar yesterday - using the monthly availability calendar - it was pretty easy to toggle back and forth between developer and resale and see what the availability differences were.

It's not as simple as a binary choice like points protection during the booking process. It is likely that the availability search engine on some level ensures that the booking engine can correctly process the requested reservation. If this is the case - in order to do what you're asking the booking process would have to code in a level of logic to ensure whether booking the displayed reservation is even feasible. Might be something that they can look to improve in the future - but not on initial implementation. If we collectively feel that changing the order of steps - after getting some real world experience using the updated system over the next few weeks - then we can form an enhancement request at that time.

 

[HitchHiker71]

Shouldn't available reservation transactions and guest certificates for future use years be provided on the points summary tab similar to as they are identified for the current use year? Also, could someone recap how the number of reservation transactions and housekeeping credits someone is entitled to are calculated? I'm too lazy to search through all the previous threads on the system changes to find a previous post providing that information!

IIRC it's 70k/HK credit and 77k/RT.

 

[HitchHiker71]

I don't have any option to select a year, it's just blank white space.

View attachment 38643

Have you tried other browsers/other devices to ensure this isn't device specific?

 

[HitchHiker71]

I’ve been waiting with curiosity to see how the handle my account, since I am not VIP, but I do own both Developer purchased and Resale points. I do see the benefits summary but I don’t have the dropdown menu to choose Developer or Resale. I was a little confused by the entries below in the Benefit summary for 1/1/2020 until I figured out that it was Wyndham populating the various buckets. My resale contract had all the same entries except Club Pass, since I can’t use resale points for Club Pass.

Charitable Gift	+ 105,000 points
Club Pass	+ 105,000 points
CWA ARP	+ 105,000 points
CWP	+ 105,000 points
CWP Points	+ 105,000 points
External Exchange	+ 105,000 points
Housekeeping Credits	+ 105
Plus Partners	+ 105,000 points
Points Deposit Feature	+ 105,000 points
Wyndham Rewards Conversion	+ 105,000 points

That makes sense - since you aren't a VIP owner - effectively there's no discernable differences between your developer points and your resale points - so no need to differentiate when making reservations or performing availability searches.

 

[Zeke_62]

I do see changes in my account since yesterday morning, but 2023is still not correct.
Wyndham seems to have no patience, but why not just start this at the first full year available. So for most, this would be points that expire Dec 2023. Grant all points for 2021 and 2022 as developer. Then make the split when no points would have been in a reservation or borrowed. That would also allow us to decide on actions to either keep and use resale contracts differently than we have been, or to sell or return using certified exit. And, starting with 2023 points, we would be able to decide for ourselves. None of this debaucle, no "extra points". Just a clean cut in.

 

[Eric B]

IIRC it's 77k/HK credit and 70k/RT.

You've got them backwards.

Reservation Transactions
Reservation Transactions are your ticket to great vacations and are required for specific transactions within the Club Wyndham program. One Reservation Transaction is needed for each of the following transactions:

• Resort reservations
• Worldwide External Exchange deposits
• Adventures by Club Wyndham
• Cruising with Club Wyndham
• Converting points to maintenance dollars
• Wyndham Club Pass reservations

You’ll receive one Reservation Transaction for every 77,000 points you own. If you need additional Reservation Transactions throughout the year to complete a transaction, you can purchase additional Reservation Transactions for $19 online or $39 with a Vacation Guide.

Housekeeping Credits
Vacation without the housework, because your travels should be worry-free. Your housekeeping credits are used for cleaning your suite prior to arrival and are deducted along with your points when you make a Club Wyndham or Wyndham Club Pass reservation. You will need one housekeeping credit per reservation, regardless of your suite size and length of stay.
Housekeeping credits are awarded annually or biennially with your points at the start of your Use Year. Like your points, they expire at the end of your Use Year. One housekeeping credit is awarded for every 70,000 points you own.
If you’re an owner with VIP benefits who purchased into the VIP program at the Silver, Gold, or Platinum level on or before Nov. 10, 2020, you will receive unlimited housekeeping credits as a part of your VIP booking benefits, and will not be charged for housekeeping credits when making a reservation.
If you’re an owner with VIP benefits who purchased into an eligible tier after Nov. 10, 2020, you will receive the following supplemental allotment based on your tier level, in addition to your annual award of housekeeping credits:

• VIP Bronze: +1
• VIP Silver: +2
• VIP Gold: +4
• VIP Platinum: +6
• VIP Founders: +8

So, vacation like a pro and leave the housework at home.
Important Information:

• Housekeeping credits are used along with your points for the following transactions:
  • Club Wyndham resort reservation
  • Wyndham Club Pass resort reservation
• One (1) housekeeping credit is required per reservation, along with your points, regardless of the length of stay or suite size, and are deducted from the Use Year in which travel occurs.
• If you run out of housekeeping credits, you may complete your reservation by purchasing additional credits for $159 per credit at the time of booking.
• Need to change your plans? If a reservation is cancelled in accordance with the cancellation policy, housekeeping credits are returned to the Use Year from which they came or refunded to the original source of payment.
• Any unused housekeeping credits will expire at the end of your Use Year.
• Legacy and Club Wyndham owners with VIP benefits will continue to receive unlimited housekeeping credits.
• Only VIP-Eligible Points are eligible for VIP benefits. For more information about VIP eligibility, please click here.
• For biennial contracts, housekeeping credits will be allocated on the years you receive your points.
• Housekeeping credits cannot be applied toward additional suite cleanings during your stay.

 

[markb53]

That makes sense - since you aren't a VIP owner - effectively there's no discernable differences between your developer points and your resale points - so no need to differentiate when making reservations or performing availability searches.

I Agree. Here is something interesting I discovered in the Benefits Summary

12/25/2020

Membership Award

Guest Confirmations + 2 Points Rental + 287,000 points Points Transfers Limit + 1 Reservation Transactions + 3 Waitlist Limit + 1

All makes sense, except what are the Points Transfer Limit and the Waitlist Limit. Are we getting a Waitlist

 

[HitchHiker71]

You've got them backwards.

Original post corrected - I always get them backwards for some reason.

 

[HitchHiker71]

I Agree. Here is something interesting I discovered in the Benefits Summary

12/25/2020

Membership Award

Guest Confirmations + 2 Points Rental + 287,000 points Points Transfers Limit + 1 Reservation Transactions + 3 Waitlist Limit + 1

All makes sense, except what are the Points Transfer Limit and the Waitlist Limit. Are we getting a Waitlist

I see something similar in my Tx history as well:

Who knows what that data is actually for - perhaps over time we'll learn more about some of the data we're now seeing that we haven't been able to see previously. I'll take this screenshot and see if I can get any guidance as well.

 

[Rolltydr]

I see something similar in my Tx history as well:

View attachment 38659

Who knows what that data is actually for - perhaps over time we'll learn more about some of the data we're now seeing that we haven't been able to see previously. I'll take this screenshot and see if I can get any guidance as well.

There is also a virtual session scheduled for Tuesday (8/17) at 6pm EDT to educate owners about the changes.

 

[paxsarah]

I don't have any option to select a year, it's just blank white space.

Have you tried other browsers/other devices to ensure this isn't device specific?

Same here - Chrome and Safari on iPhone, Chrome on Windows (didn’t get around to firing up a second browser on my laptop).

I guess it’s true what the salespeople have said all along - resale really has no benefits (summary)!