Mid August update (downtime *early* Wednesday night)

[Ty1on]

I am grandfathered temporary VIPP, permanent VIPG. No VIP RARP or Rental categories No pull down for All vs Developer vs Resale (which makes sense since I own no resale). I do have CWP RARP but that is from a specific contract and only includes that number of points. Below are screen shots (I think these were requested by @HitchHiker71 ) of my HK from benefits summary & points summary. Both are for use year 10/1/20 - 9/30/21. Future use years display similarly.

View attachment 38578
And from Points Summary
View attachment 38579

Your Current UY shows 10/1/19 to 9/30/21. Odd.

 

[Ty1on]

Is your Benefits Summary tab populated at all? Mine is completely blank (as was another resale owner's further back in the thread).

Yes, completely blank. Not that I care about rental buckets or anything like that, just tryna understand anything that may have changed.

 

[VacayKat]

Try going to a future use year.

My current use year doesn't show RARP or rental numbers, but a future use year does.

It doesn’t. Tried that.

 

[Ty1on]

Also, I have never used points pool since they went forward-only.

I can't PDF 2022 points until 2022 starts? That surprises me.

 

[paxsarah]

This is completely unrelated to anything important, but since this update my account doesn't show my profile picture (which I had uploaded probably pretty soon after the 2020 website update). If I try to upload a new profile picture, it just spins and spins.

 

[HitchHiker71]

The Use Year issue on the Benefits Summary page defaulting to the first year in the list appears to be an issue across the 2 browsers I've tried (Edge, Chrome, both on laptops). Both sections of the Benefits Summary page are behaving this way.

All, we're looking at this issue in more detail at present (meaning Richelle and I). We're wondering if this issue might be limited to accounts that have multiple use years in their configuration. Unfortunately both @Richelle and I have undergone account use year re-alignments so we're looking for someone who has never undergone an account use year realignment that can validate if the reported issue specific to the Benefits Summary page defaulting to the first year in the list still occurs. By multiple use years - we mean for example that I see both my calendar use year (post realignment) as well as my original Oct-Sept use year - and the first item in my list therefore is Oct-Sept - whereas my current use year is calendar year. Just a theory that we're looking to have someone help us prove out.

 

[Eric B]

Your Current UY shows 10/1/19 to 9/30/21. Odd.

Likely a bonus contract that hasn't yet expired.

 

[Ty1on]

Likely a bonus contract that hasn't yet expired.

Yep. By the fact that he is temporary platinum, a bonus contract would be in play.

 

[VacayKat]

All, we're looking at this issue in more detail at present (meaning Richelle and I). We're wondering if this issue might be limited to accounts that have multiple use years in their configuration. Unfortunately both @Richelle and I have undergone account use year re-alignments so we're looking for someone who has never undergone an account use year realignment that can validate if the reported issue specific to the Benefits Summary page defaulting to the first year in the list still occurs. By multiple use years - we mean for example that I see both my calendar use year (post realignment) as well as my original Oct-Sept use year - and the first item in my list therefore is Oct-Sept - whereas my current use year is calendar year. Just a theory that we're looking to have someone help us prove out.

My use year has always been a single year. I see my oldest use year as current use year.

I do have bonus contracts that have expired with weird use years but that shouldn’t be the issue - but who knows how the back end is programmed.

 

[Zeke_62]

with a 2/16 split, do you happen to have 8x more resale than developer. If so that may be how they split it.

Heavens no. the split does not align with my resale/developer ratio.

 

[55plus]

Heavens no. the split does not align with my resale/developer ratio.

Sometimes things defy logic. All my resale are in my VIPP developer bucket, showing I own no resale. I'm sure everything will work itself out. If not I'll call after the dust settles.

 

[VacayKat]

Heavens no. the split does not align with my resale/developer ratio.

So was just looking at my reservation with a split, clicked on a different one by accident and when i go to view points summary it just dumps me at my points page instead of where it used show the transaction specifically. So when I go back to the right one to figure out what is what it also dumps me out at the main page and I have to click through every transaction. @HitchHiker71 if you could add this to the feedback that would be great - digging through every transaction will eat up my entire day to know what they did to my reservations and what points apply where. [and will become a spreadsheet from hell]

Also - why would they just not use up all my resale points? They left me with 83,200 resale points -completely useless.

 

[HitchHiker71]

It doesn’t. Tried that.

I think we're seeing a few different things here. I know you have mentioned on several occasions that you've had some longstanding issues with your account that have gone unresolved by Wyndham. I'm sure others here on TUG also fall into this same bucket. The website enhancements are simply displaying data from the back office systems - so whenever big changes like this occur that slice and dice the data differently for display purposes - it probably displays some confusing information. I think some folks that fit into this "longstanding account problems" bucket are going to see more inconsistencies as a result. At the end of the day - it likely means that the back office account data needs to be fixed properly - because if that dataset isn't correct - then these new features that provide more visibility into our ownership - are just going to display those inconsistencies that have always existed - with more specificity - which will create more confusion.

 

[Sandi Bo]

So was just looking at my reservation with a split, clicked on a different one by accident and when i go to view points summary it just dumps me at my points page instead of where it used show the transaction specifically. So when I go back to the right one to figure out what is what it also dumps me out at the main page and I have to click through every transaction. @HitchHiker71 if you could add this to the feedback that would be great - digging through every transaction will eat up my entire day to know what they did to my reservations and what points apply where. [and will become a spreadsheet from hell]

Also - why would they just not use up all my resale points? They left me with 83,200 resale points -completely useless.

Well, removing visibility was by design. That is my understanding. It is supposed to take you all day (or even better, perhaps you'll give up). So good luck to us all

 

[HitchHiker71]

My use year has always been a single year. I see my oldest use year as current use year.

I do have bonus contracts that have expired with weird use years but that shouldn’t be the issue - but who knows how the back end is programmed.

Thanks for validating the use case - this helps. I've already zoomed off an email to Wyndham on this initial core display issue and received a response back that they are aware of the issue and are working on a resolution - though the timing and level of effort for the fix has yet to be determined.

 

[VacayKat]

Thanks for validating the use case - this helps. I've already zoomed off an email to Wyndham on this initial core display issue and received a response back that they are aware of the issue and are working on a resolution - though the timing and level of effort for the fix has yet to be determined.

To be fair - when my use year flipped in 2020 it took at least 3 months [can not remember how long, just remember saying ‘FINALLY’ audibly] for that page to reflect it- I think it’s a bigger problem than something introduced with this change.

 

[VacayKat]

Well, removing visibility was by design. That is my understanding. It is supposed to take you all day (or even better, perhaps you'll give up). So good luck to us all

OMG did you call it.

To find what they did to my reservation starting Saturday I had to find the email confirmation, select ALL use years and ALL purchase types. For this reservation of 415k which there is no way I will get an upgrade for and did not book with any discounts or vip benefits they decided : 64,800 resale points and 350,200 VIP points. Why not just make it all VIP or all resale?

What do you want to bet they had some algorithm making decisions instead of real people? Also how exactly can these get changed when there is no availability to cancel and rebook, gah- if only they had told us up front the process for realigning points to how we would want them used?!! Something is rotten in the state of denmark.

 

[r4rab]

What if you pick your 10/1/2021-9/30/22 use year (assuming your current use year is 10/1/2020-9/30-21)?

Same behavior for 10/1/2021 - 9/30/22 and 10/1/22 - 9/30/23

 

[55plus]

Well, removing visibility was by design. That is my understanding. It is supposed to take you all day (or even better, perhaps you'll give up). So good luck to us all

Passive aggressive behavior aimed mainly at mega renters. Like you said, by design.

 

[Sandi Bo]

Same behavior for 10/1/2021 - 9/30/22 and 10/1/22 - 9/30/23

So my next guess....

Are we seeing a rental bucket when people have a mix of developer and resale and thus a new term is needed for total available points (and they are using the term rental)?

For the current use year, I have 0 points left, so don't see anything. But for next use year I have dev and resale and thus a rental bucket that totals the two. Just swagging here.

 

[r4rab]

Your Current UY shows 10/1/19 to 9/30/21. Odd.

Probably because of a bonus contract that is expiring. I didn't notice that. I don't think the Point Summary screen appeared this way for me before the updated. Below is a screenshot showing future use years.

 

[r4rab]

All, we're looking at this issue in more detail at present (meaning Richelle and I). We're wondering if this issue might be limited to accounts that have multiple use years in their configuration. Unfortunately both @Richelle and I have undergone account use year re-alignments so we're looking for someone who has never undergone an account use year realignment that can validate if the reported issue specific to the Benefits Summary page defaulting to the first year in the list still occurs. By multiple use years - we mean for example that I see both my calendar use year (post realignment) as well as my original Oct-Sept use year - and the first item in my list therefore is Oct-Sept - whereas my current use year is calendar year. Just a theory that we're looking to have someone help us prove out.

My use year was never realigned. All contracts in my account have a use year of 10/1 - 9/30

 

[paxsarah]

Mine are also super messed up, and of course I don't have the VIP/resale issue.

I'm attaching a PDF of my points summary page transaction history for all use years going back to 01/01/21. Left is yesterday, right is today. I've marked it up to align what was happening on the left side to what is now happening on the right side. Most of the transactions are now broken up. The only one that jumps out as me as I mentioned above is that one 301,000 point transaction is now 182,000 and 119,000, which corresponds with one of my contracts being 182,000. But I don't see anything obvious in the breakdowns of the other transactions. Plus there are lines with zero for no apparent reason.

Again, I don't have resale vs. developer - it's all resale in 3 contracts. If I took some time with it, maybe I could make those other random-sized chunks of points align with some combination of my contracts or the number of points I deposited from previous years (I deposited from 2020 into 2021 and 2021 into 2022), but it's not outright those numbers of points. [Edit: I didn't look closely enough. One of the other partial reservation amounts is the same as a points deposit amount.]

 

[HitchHiker71]

My use year was never realigned. All contracts in my account have a use year of 10/1 - 9/30

And do you still experience the reported issue of the oldest use year default when first viewing the Benefits Summary? Or does it properly display the current use year initially?


Sent from my iPhone using Tapatalk

 

[Sandi Bo]

I don't think my use year has ever displayed properly. Honestly, I pretty much ignore it. All contracts are Jan-Dec. I've never had a bonus contract. I used to have a Oct-Sep use year contract. I also used the credit pool and have a lot of old, weird use years. I suspect it's the latter that causes my wonkiness. It is not caused by the current changes (and will repeat what hitchhiker said, likely related to backend data issues that would need to be cleaned up to resolve the issue). I simply am not willing to invest my time into figuring it out, don't believe it has hurt me yet, and so I let it slide.

Home Page:

Points Summary:

Beside having 2 Current Use Year's in my dropdown list. I have a gazillion different use years which seem to continue to replicate meaninglessly each year.

No I did not credit pool a gazillion times, not sure why the use years continue to multiply, but it doesn't seem to hurt anything.

Yup, I ignore the noise. Things seem to work and I have no appetite for spending endless hours on the phone with Wyndham trying to fix something that seems to be an annoyance at best.

My Benefits Summary defaults to a pretty cool use year, too: