Mid August update (downtime *early* Wednesday night)

[HitchHiker71]

@HitchHiker71 can you beg your contacts to please get the transaction history numbers to make sense? Or to give an option to download to excel so we can do the math on them without having to copy a hundred numbers? None of mine match up and I have no freaking clue what they did.

We've had that request outstanding for quite some time now - don't get your hopes up is all I can say. That said - I'll certainly take the opportunity to reiterate the use case.

 

[VacayKat]

That's to be expected given cookie data storage - hence the clear browser cache recommendation to start with a clean slate.



Definitely use that toll free dedicated line for your issues - I wouldn't try going through normal OR channels - that's likely to result in even more frustration for you. Not saying the dedicated line won't result in frustration - but my guess is the folks attending to that line have at least some level of training on these changes as opposed to the masses.



Interesting - can you share a screenshot please? It would help when reporting the issue.

Will pm you screen shots

 

[HitchHiker71]

I do not have that off to the right side.

FWIW if you're using a mobile browser - it'll show up at the very bottom instead - check down at the very bottom if it doesn't show like it does on my desktop screenshot. I run 1080P resolution on my desktop so have a fair amount of screen real estate available.

 

[Zeke_62]

Per the FAQ - it will not - if any resale is included - the auto-upgrade will be cancelled and/or will not process.

That contradicts the information from both of my conversations with the representatives at the special phone line. Both times I called, I very specifically asked how future reservations with an upgrade request would be allocated. Both times they stated they would be allocated as 100% developer, even if that meant my developer allocation would be overfull. One of the two indicated that as this was a mid year change, Wyndham understood that the buckets would not align for 2021 and 2022.

 

[VacayKat]

FWIW if you're using a mobile browser - it'll show up at the very bottom instead - check down at the very bottom if it doesn't show like it does on my desktop screenshot. I run 1080P resolution on my desktop so have a fair amount of screen real estate available.

I looked everywhere. It isn’t there.

 

[HitchHiker71]

I had addressed that in an earlier post. The directory says the following on the subject on page 249 without a limitation to developer points:

• When confirming an Express Reservation, 3 months or less prior to check-in, you may rent up to the amount of points you receive for your annual ownership allocation excluding points associated with Bonus and PIC contracts.

Thanks for confirming - I'm simply going through all of the posts one by one starting from the beginning - so I likely didn't see your response yet when I replied. I'll add this to our list of inquiries.

 

[HitchHiker71]

@HitchHiker71 things like points deposit, conversion to MF and wyndham rewards are showing as fully available 100/100% whereas that isn’t how many points I have left. Can you get them to explain this? Or fix it, lol.

I see the same - I suspect it's only showing what is feasible based upon your overall points ownership - the buckets aren't set up to calculate against other buckets based upon usage in other words. That's just speculation on my part based upon what I'm seeing though. Will certainly add this to our list of inquiries.

 

[HitchHiker71]

@VacayKat, be careful what you ask for - that would entail them mucking around in your old transactions and might have unintended consequences. I do like the download to excel thought, though. The impression this whole thing is giving me is that they just let the system run the numbers keeping the totals the same rather than trying to make intelligent decisions about the point allocations on a transaction-by-transaction basis for ~4,000 hybrid owners. My ask would be for confirmation that upgrade requests would remain in place for existing mixed reservations that cannot be rebooked as developer only reservations.

Our original enhancement request was for a configurable table section for all Tx history - with sticky custom settings stored as part of your account - that way you could add/remove columns - sort columns - etc. That way owners can view and interact with their Tx history using the columnar data that makes the most sense for them. This request would in no way alter any data - it would simply allow for owners to slice and splice data as they see fit. That said - it never got any real traction - so don't get your hopes up.

I will make the ask regarding confirmation that upgrade requests would remain in place for existing mixed reservations that cannot be rebooked as developer only reservations.

 

[HitchHiker71]

I wasn't able to login on chrome (I know, I know, clear cache....). But Safari works fine. Pleasantly surprised. The sky did not fall. Reservations intact. Numbers looks good and fair to me (developer and resale). Probably erred on the side of caution in crediting RT's and GC's (I got 2 resale GC's for 2021, thank you Wyndham). I like the benefit summary page - appreciate the breakout and visibility to the various benefits (I kind of want to say buckets), RARP, etc. I don't see any reference to complimentary points for next year or anything labeled renter (just developer and resale). At first glance, no complaints. I'll dig deeper when I have more time (and not on vacation, did I mention I'm on vacation ). Haven't booked or cancelled anything yet, again, won't be messing around with that for a few days. Hopefully ya'll have the kinks worked out before I start playing, thank you in advance for that

I don't see any complimentary or goodwill points either - I'm guessing this hasn't actually occurred yet as a result. Glad to hear things look good for you so far.

 

[Rolltydr]

I see a rental points bucket - but it appears rental points only apply to developer points at least within the Benefits Summary at present. Does this match up with the current policy? I apologize as I literally have never used rental points from Wyndham before so I'm not sure of the answer off the top of my head.

I

 

[HitchHiker71]

That contradicts the information from both of my conversations with the representatives at the special phone line. Both times I called, I very specifically asked how future reservations with an upgrade request would be allocated. Both times they stated they would be allocated as 100% developer, even if that meant my developer allocation would be overfull. She indicated that as this was a mid year change that this would happen.

I can only speak to what we were told by other Wyndham resources. Let's say it a different way. A resale transaction can borrow points from the developer bucket when necessary - but will never be entitled to any VIP benefits - because it is still a resale transaction. A developer transaction can never borrow points from the resale bucket in comparison. I think what we're seeing here though is how the overnight calculations actually sorted - which is a different issue and may have not have used the same logic that we've been told will apply for net new transactions after the changes were rolled out. What I don't know is the logic used for the changes retrospectively for the current use year and future use years - and it does appear the logic used is a bit different than what we were told for net new transactions. I will likely try to find some time today to make a few net new transactions using my developer points bucket to see how the reservation process actually works.

The other possibility of course is that what we were told wasn't accurate - and that the back end logic used for the changes is accurate. Only time will tell.

 

[Braindead]

It's possible that everyone (Wyndham included) should simply expect this year's point allocations to be pretty weird, next year's point allocations to be also a little weird, and starting in 2023 it can work as intended.

Or it's possible that they'll "fix" it a few weeks down the road like they did when they first changed the housekeeping last November. [Note: mine still never made sense for last year or this year, but it didn't negatively affect me so I just went with it.]

I’m with you & everyone should take a deep breath, step back for for a few days.
Some answers are still on the points summary while other answers are on the new benefits tap.
It looks like to me Wyndham has been very generous on developer points verses resale points for 2022. All of my points deposited into 2022 show as developer points.

Play with the way things are for few days. If items look way off regarding any history, does it really matter?
The only time I’d call in is if available points aren’t right. As others have said be careful what you wish for when calling in.

 

[r4rab]

I am grandfathered temporary VIPP, permanent VIPG. No VIP RARP or Rental categories No pull down for All vs Developer vs Resale (which makes sense since I own no resale). I do have CWP RARP but that is from a specific contract and only includes that number of points. Below are screen shots (I think these were requested by @HitchHiker71 ) of my HK from benefits summary & points summary. Both are for use year 10/1/20 - 9/30/21. Future use years display similarly.

And from Points Summary

 

[r4rab]

The Use Year issue on the Benefits Summary page defaulting to the first year in the list appears to be an issue across the 2 browsers I've tried (Edge, Chrome, both on laptops). Both sections of the Benefits Summary page are behaving this way.

 

[Zeke_62]

2021 and 2022 are awkward. Change is inevitable, but more frustrating when this was not implemented as described. More oddness. I booked a Sept 27, 2N reservation yesterday. I'm VIPF. This ended up at 18k after the VIPF discount. I cancelled this reservation this morning. 2k towards developer and 16k towards resale. This reservation was certainly booked using VIPF benefits, yet was allocated as a random split between developer and resale. ???

 

[VacayKat]

The only thing that I can say for sure is, at least now I know which contracts wyndham considers resale (even if it is different than what they told me at enrollment) and I know what I can offload, and how much $$ I will save per month (and year) if I do. Or unenroll them. Fees are higher with wyndham than where they came from so if I do not get VIP benefits, really doubt it is worth paying a premium for them. Wonder if that special line is set up to address that question…?

 

[55plus]

2023 is clean as it should be. 2021 and 2022 are awkward. Change is inevitable, but more frustrating when this was not implemented as described. More oddness. I booked a Sept 27, 2N reservation yesterday. I'm VIPF. This ended up at 18k after the VIPF discount. I cancelled this reservation this morning. 2k towards developer and 16k towards resale. This reservation was certainly booked using VIPF benefits, yet was allocated as a random split between developer and resale. ???

with a 2/16 split, do you happen to have 8x more resale than developer. If so that may be how they split it.

 

[Sandi Bo]

Can someone point me towards the RARP and rental buckets? AFAIK they are not on my account.

Try going to a future use year.

My current use year doesn't show RARP or rental numbers, but a future use year does.

 

[Sandi Bo]

I see a rental points bucket - but it appears rental points only apply to developer points at least within the Benefits Summary at present. Does this match up with the current policy? I apologize as I literally have never used rental points from Wyndham before so I'm not sure of the answer off the top of my head.

I don't understand what the rental points bucket is. For me, it is a grand total for the number of developer and resale points. I don't see it for my current use year, but I see it for my next use year.

I wasn't going to muddy up the waters, but since it seems to affect what displays on the benefits summary. My account shows a current use year date of September 30, 2021. This has been going on for some time and no one knows why. I don't have any contracts (anymore) ending September 30, 2021. All contracts are Jan-Dec. I pretty much ignore this as it doesn't seem to affect anything. But on the Benefits Summary, if I select use year ending Sep 30, 2021, I don't see any RARP or rental points. If I select use year ending Dec 31, 2021 (which seems to be considered a future use year), I see the RARP and rental points. But I don't understand why they are stating rental points. That term doesn't make sense to me.

 

[r4rab]

I don't understand what the rental points bucket is. For me, it is a grand total for the number of developer and resale points. I don't see it for my current use year, but I see it for my next use year.

I wasn't going to muddy up the waters, but since it seems to affect what displays on the benefits summary. My account shows a current use year date of September 30, 2021. This has been going on for some time and no one knows why. I don't have any contracts (anymore) ending September 30, 2021. All contracts are Jan-Dec. I pretty much ignore this as it doesn't seem to affect anything. But on the Benefits Summary, if I select use year ending Sep 30, 2021, I don't see any RARP or rental points. If I select use year ending Dec 31, 2021 (which seems to be considered a future use year), I see the RARP and rental points. But I don't understand why they are stating rental points. That term doesn't make sense to me.

Interesting. My UY is 10/1 - 9/30 across all contracts so I don't have the choice of selecting a year ending in 12/31. I wonder if that is why I do not see VIP RARP or Rental categories...

 

[paxsarah]

But I don't understand why they are stating rental points. That term doesn't make sense to me.

Rental points are when you run out and you rent a few points at $12/1,000. Technically, you can pay $12/1,000 to rent equivalent to your total number of use year points. What? Don't you do that on a regular basis?

 

[Sandi Bo]

Interesting. My UY is 10/1 - 9/30 across all contracts so I don't have the choice of selecting a year ending in 12/31. I wonder if that is why I do not see VIP RARP or Rental categories...

What if you pick your 10/1/2021-9/30/22 use year (assuming your current use year is 10/1/2020-9/30-21)?

 

[Sandi Bo]

Rental points are when you run out and you rent a few points at $12/1,000. Technically, you can pay $12/1,000 to rent equivalent to your total number of use year points. What? Don't you do that on a regular basis?

I'm pretty sure I haven't rented a point since they changed the rate to $12/1,000.

 

[Ty1on]

I don't understand what the rental points bucket is. For me, it is a grand total for the number of developer and resale points. I don't see it for my current use year, but I see it for my next use year.

I wasn't going to muddy up the waters, but since it seems to affect what displays on the benefits summary. My account shows a current use year date of September 30, 2021. This has been going on for some time and no one knows why. I don't have any contracts (anymore) ending September 30, 2021. All contracts are Jan-Dec. I pretty much ignore this as it doesn't seem to affect anything. But on the Benefits Summary, if I select use year ending Sep 30, 2021, I don't see any RARP or rental points. If I select use year ending Dec 31, 2021 (which seems to be considered a future use year), I see the RARP and rental points. But I don't understand why they are stating rental points. That term doesn't make sense to me.

I'm 100% resale. I don't see any rental points bucket at all, current or future use year

 

[paxsarah]

I'm 100% resale. I don't see any rental points bucket at all, current or future use year

Is your Benefits Summary tab populated at all? Mine is completely blank (as was another resale owner's further back in the thread).