Mid August update (downtime *early* Wednesday night)

[paxsarah]

@HitchHiker71 can you beg your contacts to please get the transaction history numbers to make sense? Or to give an option to download to excel so we can do the math on them without having to copy a hundred numbers? None of mine match up and I have no freaking clue what they did.

Mine are also super messed up, and of course I don't have the VIP/resale issue.

From what I can guess, it looks like maybe they've tried to apply specific contracts to my past reservations. For instance, a 301,000 point reservation I made a couple of weeks ago for next May now appears to be broken into 182,000 and 119,000 blocks, and one of my contracts is for 182,000. There's no other reason I could think they'd have done that.

I also have several 0 point transactions that I didn't have before.

 

[Eric B]

@HitchHiker71 can you beg your contacts to please get the transaction history numbers to make sense? Or to give an option to download to excel so we can do the math on them without having to copy a hundred numbers? None of mine match up and I have no freaking clue what they did.

@VacayKat, be careful what you ask for - that would entail them mucking around in your old transactions and might have unintended consequences. I do like the download to excel thought, though. The impression this whole thing is giving me is that they just let the system run the numbers keeping the totals the same rather than trying to make intelligent decisions about the point allocations on a transaction-by-transaction basis for ~4,000 hybrid owners. My ask would be for confirmation that upgrade requests would remain in place for existing mixed reservations that cannot be rebooked as developer only reservations.

 

[VacayKat]

@VacayKat, be careful what you ask for - that would entail them mucking around in your old transactions and might have unintended consequences. I do like the download to excel thought, though. The impression this whole thing is giving me is that they just let the system run the numbers keeping the totals the same rather than trying to make intelligent decisions about the point allocations on a transaction-by-transaction basis for ~4,000 hybrid owners. My ask would be for confirmation that upgrade requests would remain in place for existing mixed reservations that cannot be rebooked as developer only reservations.

I have to say if they can’t get the formulas right to make the right # appear it doesn’t give me much hope that they can make the code right to do what their goal is for this change. My transactions have been a problem for a long time so it is an old problem not an introduced one. If they gave an excel I would think that they actually wanted me to use my points well - not to mention I could track my vacations without dynamic loading!

Interestingly - not sure if others found this - transactions on my points page and benefits page do not match. Seems they are pulling from different places.

 

[Sandi Bo]

I wasn't able to login on chrome (I know, I know, clear cache....). But Safari works fine. Pleasantly surprised. The sky did not fall. Reservations intact. Numbers looks good and fair to me (developer and resale). Probably erred on the side of caution in crediting RT's and GC's (I got 2 resale GC's for 2021, thank you Wyndham). I like the benefit summary page - appreciate the breakout and visibility to the various benefits (I kind of want to say buckets), RARP, etc. I don't see any reference to complimentary points for next year or anything labeled renter (just developer and resale). At first glance, no complaints. I'll dig deeper when I have more time (and not on vacation, did I mention I'm on vacation ). Haven't booked or cancelled anything yet, again, won't be messing around with that for a few days. Hopefully ya'll have the kinks worked out before I start playing, thank you in advance for that

 

[Sandi Bo]

My question is whether those upgrade requests are real or just face plates. I mean that would be a VIP perk that they clearly stated they are removing now.

Well, they only work a small percentage of the time anyways... so there's that, too.

 

[Zeke_62]

I'm seeing same issues. The allocations do not align with the owners zoom meeting, nor my 2 calls to the "policy" phone number they provided. Reservations that were booked with discount/upgrade have been allocated to resale. I called twice this week and talked to 2 different agents.
Question 1: - the zoom meeting stated that any reservation booked with discount or requesting an upgrade thus using a VIP benefit would be allocated as developer. Can you confirm this. They both answered yes.
Question 2: Should I cancel a reservation that was made with discount or requesting upgrade using a VIP benefit - how will the points be returned. They both said they would be returned as developer points.
.
That is NOT how my points were allocated. I'm seeing the same things as others. Each individual reservation has points that are split between developer and resale.
.
This is NOT what they said they were going to do!

 

[VacayKat]

Can someone point me towards the RARP and rental buckets? AFAIK they are not on my account.

 

[r4rab]

Can someone point me towards the RARP and rental buckets? AFAIK they are not on my account.

I do not see them either on a pure retail VIP account. My Points Summary properly shows unlimited HK for all years while the Benefits Summary shows x/16 for all years.

 

[Eric B]

It shows up at the bottom of the benefits summary page for the current year for me like this:

2021 Calendar Year Benefits
VIP RARP Limit Transactions
1 / 3
Rental Points
292,000 / 292,000

 

[r4rab]

It shows up at the bottom of the benefits summary page for the current year for me like this:

2021 Calendar Year Benefits
VIP RARP Limit Transactions
1 / 3
Rental Points
292,000 / 292,000

I don't have these 2 categories on my page. Lots of others.

 

[HitchHiker71]

Interesting. I was using Edge (don't ask) on my remote computer to examine my account and there is no Benefits Summary tab Using chrome on my home computer, there is. I guess I need to clear my cache the remote computer.

I would recommend everyone clear browser cache/history just to be sure we're all starting from a clean slate.

The Benefits Summary page makes sense in an odd way. As someone previously mentioned, it starts off showing my earliest use year and calls it current use year, @HitchHiker71 this should be something for IT to correct. I've used all my points for this use year but some categories are showing available points. Future use years look better; I need to sit down and double check numbers to make sure it accurately reflects things. However, housekeeping credits shows me with a limited number while I am a grandfathered VIP. Looking at future use years it shows 16/16 housekeeping credits while the Points Summary page for those same use years shows unlimited.

I've definitely spied a few oddities in the numbers I'm seeing on my Benefits Summary - I'll post screenshots in another post when I have time to share more detail. I did some quick initial testing via my Safari mobile iPhone browser this morning. The current use year bucket not being properly set is the first thing I noticed since I didn't actually see anything under Benefits Summary by default, since the use year bucket is set to what was my oldest past use year and not the current use year when viewing. Is everyone experiencing this issue across the various devices and browsers that we're using? If so then that's a pretty broad issue that requires attention IMHO especially if when we switch to the Benefits Summary we initially see nothing in that section since it's a past use year in scope. If you're not looking closely - you may just assume you aren't seeing anything and it's not working at all. I just also tested via my Firefox browser and here's what I see when initially clicking on the Benefits Summary:

I have to manually switch to my proper current use year before any data displays.

[Edit: I do not see a RARP category, only a CWP RARP for a specific resort where one of my contracts has RARP. No RARP due to my VIP benefits though.

I don't see an individual RARP bucket either - but I see my VIP RARP - on the right hand side of the Benefits Summary area - here's a screenshot:

You know what's interesting about that one RARP transaction that shows as used up? The actual transaction shows as resale in my history:

Note that I used "Add nights" yesterday on that particular reservation - that's the 143k points showing in the first non-highlighted entry. Now check this out, I'm switching over to viewing Developer bucket now:

Same 143k entry Add Nights transaction is listed under both developer and resale buckets. I'm wondering if this is because the transaction ended up using points from both buckets somehow - but that's confusing to me at least. When I click on the View Transaction Details option - I get the dreaded 404 webpage not found error. So I cannot see any details to attempt to troubleshoot further. Is anyone else experiencing the 404 error when attempting to View Transaction Details? I get that erorr on multiple reservation transactions when attempting to view details.

 

[55plus]

For whatever reason my 900K in resale show up as developer points. I don't show any resale. I'm VIPP, but should have jumped to VIPF for the amount of points that now show as developer. If it doesn't adjust by next week I'll let Wyndham know. I'd sooner correct this now that have Wyndham find it later and accuse me of fraud.

 

[HitchHiker71]

My benefits summary page shows nothing. Obviously it’s not critical (non-VIP, resale only), but how will I ever be able to track how many rental points I’ve used??

I’ll try on my laptop later when I’m able to. This was on my phone with Chrome and Safari.

I suspect this is due to the fact that it seems to be defaulting to a past use year like mine did - choose your actual current use year and it should work as designed (see my previous post for details).

 

[HitchHiker71]

I’m not seeing a rental point bucket, just developer and resale.

On my points summary, I have 22,250 developer points for the current use year, which is correct. However, I have -3/5 RTs in my developer bucket and 4/4 in my resale bucket. This could be a minor issue for me unless I can take advantage of the free RT before the end of August.

All my reservations survived.

I see a rental points bucket - but it appears rental points only apply to developer points at least within the Benefits Summary at present. Does this match up with the current policy? I apologize as I literally have never used rental points from Wyndham before so I'm not sure of the answer off the top of my head.

 

[VacayKat]

I would recommend everyone clear browser cache/history just to be sure we're all starting from a clean slate.


I don't see an individual RARP bucket either - but I see my VIP RARP - on the right hand side of the Benefits Summary area - here's a screenshot:

View attachment 38572

I do not have that off to the right side.

 

[HitchHiker71]

Not sure what criteria was used for VIP vs Resale transactions. One example I looked at was a reservation for next year at Limetree. They have it allocated as resale points but shows my VIP upgrade request. Same with a Kingsgate reservation for this year after Thanksgiving. Then I have a couple of reservations for TOTG for next June with no VIP request to upgrade - the 2-Bd is Developer and the Studio is resale? Confusing, to me at least.

From our FAQ that we had generated previously - we were told that any transactions that had upgrade requests requested but not yet processed that would otherwise fit in the resale bucket - would be classified as resale and the as yet unprocessed upgrade request would be cancelled.

 

[HitchHiker71]

I've got the same issue with some reservations I made for next year. It's not obvious whether the system would auto-upgrade a mixed reservation.

Per the FAQ - it will not - if any resale is included - the auto-upgrade will be cancelled and/or will not process.

 

[VacayKat]

From our FAQ that we had generated previously - we were told that any transactions that had upgrade requests requested but not yet processed that would otherwise fit in the resale bucket - would be classified as resale and the as yet unprocessed upgrade request would be cancelled.

So we should assume that even though it says upgrade it is false?

edit: awesome, yet another reason they should have consulted owners. I literally can not cancel and rebook as there is no other inventory at the time they decided to make my reservations resale.

 

[Eric B]

Can someone point me towards the RARP and rental buckets? AFAIK they are not on my account.

I see a rental points bucket - but it appears rental points only apply to developer points at least within the Benefits Summary at present. Does this match up with the current policy? I apologize as I literally have never used rental points from Wyndham before so I'm not sure of the answer off the top of my head.

I had addressed that in an earlier post. The directory says the following on the subject on page 249 without a limitation to developer points:

• When confirming an Express Reservation, 3 months or less prior to check-in, you may rent up to the amount of points you receive for your annual ownership allocation excluding points associated with Bonus and PIC contracts.

 

[HitchHiker71]

I am getting 09302015 to 09302018 as my current use year. Not sure what is up with that.

I have 2 reservations that are SRP, that are full points, no discount, no upgrade request and it is using VIPP points for that and is leaving 1 one resale contract in tact, so I have points remaining for that. That sucks. Wonder if they will shuffle points if that is the case?

Didn't have time to look at my ressies, just the point summary.

If you have any issues with the points allocations - use the dedicated toll free line that is available for this change - I expect that's the best way to deal with any discrepancies.

 

[VacayKat]

If you have any issues with the points allocations - use the dedicated toll free line that is available for this change - I expect that's the best way to deal with any discrepancies.

That line better have a hundred operators today.

 

[VacayKat]

@HitchHiker71 things like points deposit, conversion to MF and wyndham rewards are showing as fully available 100/100% whereas that isn’t how many points I have left. Can you get them to explain this? Or fix it, lol.

 

[HitchHiker71]

Well….. I have resale points, got the email and see no differences in my account this morning.

edit - well logged out and back in and now see things. That’s special.

That's to be expected given cookie data storage - hence the clear browser cache recommendation to start with a clean slate.

Looks like they took away my unlimited housekeeping so that will be a call.

AND they have my contracts coded wrong- so more are resale than should be (they were family transfers)

THIS is why I thought Wyndham should talk to owners first. Now I have to spend my time telling them how they got it all wrong AGAIN - even though they promised me their system had it right. Makes me so angry.

Definitely use that toll free dedicated line for your issues - I wouldn't try going through normal OR channels - that's likely to result in even more frustration for you. Not saying the dedicated line won't result in frustration - but my guess is the folks attending to that line have at least some level of training on these changes as opposed to the masses.

additional edit - on the overview I have unlimited HK, on the benefits summary it is x/32

Interesting - can you share a screenshot please? It would help when reporting the issue.

 

[HitchHiker71]

Why in God’s name would they choose a reservation that I make at my presidential resort to be put as resale???????

edit and left it with an upgrade request????

I still see an upgrade request on one of my resale transactions - during my discussions for the FAQ we formed - I got the sense the upgrade request would not be cancelled right away - it would simply not process if/when that time came. I can seek clarity on this item though since it's creating confusion.

 

[Eric B]

Interesting - can you share a screenshot please? It would help when reporting the issue.

I had the same issue - the benefits summary page doesn't match the points page, which shows the unlimited HKs properly. Someone else also mentioned it - you might check on your account.