Mid August update (downtime *early* Wednesday night)

[Sloane S]

My benefits summary page shows nothing. Obviously it’s not critical (non-VIP, resale only), but how will I ever be able to track how many rental points I’ve used??

I’ll try on my laptop later when I’m able to. This was on my phone with Chrome and Safari.

Same for me on desktop using Chrome and Edge. Everything else seems to be functioning as expected.

 

[Rolltydr]

I’m not seeing a rental point bucket, just developer and resale.

On my points summary, I have 22,250 developer points for the current use year, which is correct. However, I have -3/5 RTs in my developer bucket and 4/4 in my resale bucket. This could be a minor issue for me unless I can take advantage of the free RT before the end of August.

All my reservations survived.

 

[Eric B]

Same for me on desktop using Chrome and Edge. Everything else seems to be functioning as expected.

Check what year is selected to display. Mine showed nothing until I selected the current use year, which was way down on the list with the default being the very first use year that had existed in my account. Once I selected the current use year, the display populated properly. I already mentioned this to add to the spreadsheet by @HitchHiker71.

 

[keno999]

Not sure what criteria was used for VIP vs Resale transactions. One example I looked at was a reservation for next year at Limetree. They have it allocated as resale points but shows my VIP upgrade request. Same with a Kingsgate reservation for this year after Thanksgiving. Then I have a couple of reservations for TOTG for next June with no VIP request to upgrade - the 2-Bd is Developer and the Studio is resale? Confusing, to me at least.

 

[r4rab]

Just another data point - I am retail-only (no resale) and see no difference in display after the update. This is as I expected.

 

[Eric B]

Not sure what criteria was used for VIP vs Resale transactions. One example I looked at was a reservation for next year at Limetree. They have it allocated as resale points but shows my VIP upgrade request. Same with a Kingsgate reservation for this year after Thanksgiving. Then I have a couple of reservations for TOTG for next June with no VIP request to upgrade - the 2-Bd is Developer and the Studio is resale? Confusing, to me at least.

I've got the same issue with some reservations I made for next year. It's not obvious whether the system would auto-upgrade a mixed reservation.

 

[paxsarah]

Just another data point - I am retail-only (no resale) and see no difference in display after the update. This is as I expected.

You should have the “benefits summary” tab, which is new. Is there anything on it for you?

 

[Eric B]

Just another data point - I am retail-only (no resale) and see no difference in display after the update. This is as I expected.

One thing you should see that's new (if you are VIP) is the listing of the RARP limit and how many you've used on the benefits summary page once you select the current use year. That was a piece of information that wasn't available previously. @HitchHiker71, one suggestion I would make is that the RARP usage is a nice to know thing that would be good to have on the points summary page for VIP owners similar to the inclusion of the housekeeping credit and reservation transaction display.

 

[r4rab]

You should have the “benefits summary” tab, which is new. Is there anything on it for you?

I don't have a Benefits Summary tab.

 

[r4rab]

One thing you should see that's new (if you are VIP) is the listing of the RARP limit and how many you've used on the benefits summary page once you select the current use year. That was a piece of information that wasn't available previously. @HitchHiker71, one suggestion I would make is that the RARP usage is a nice to know thing that would be good to have on the points summary page for VIP owners similar to the inclusion of the housekeeping credit and reservation transaction display.

I am VIP (VIPP expiring soon; permanent VIPG) but I don't see a Benefits Summary page at all (see my prior post).

 

[Sloane S]

Check what year is selected to display. Mine showed nothing until I selected the current use year, which was way down on the list with the default being the very first use year that had existed in my account. Once I selected the current use year, the display populated properly. I already mentioned this to add to the spreadsheet by @HitchHiker71.

I don't have any option to select a UY - the area just displays as solid white.

 

[Eric B]

... and I thought they did a halfway decent job with this one....

 

[Sandy VDH]

I am getting 09302015 to 09302018 as my current use year. Not sure what is up with that.

I have 2 reservations that are SRP, that are full points, no discount, no upgrade request and it is using VIPP points for that and is leaving 1 one resale contract in tact, so I have points remaining for that. That sucks. Wonder if they will shuffle points if that is the case?

Didn't have time to look at my ressies, just the point summary.

 

[Eric B]

I am getting 09302015 to 09302018 as my current use year. Not sure what is up with that.

I have 2 reservations that are SRP, that are full points, no discount, no upgrade request and it is using VIPP points for that and is leaving 1 one resale contract in tact, so I have points remaining for that. That sucks. Wonder if they will shuffle points if that is the case?

Didn't have time to look at my ressies, just the point summary.

That might be a good one to ask about getting the complimentary VIP-eligible points in the next use year to make up for if they can't shuffle the point usage.

I had mentioned the current use year issue earlier as a problem to be reported/tracked. Defaulting to an older agglomeration of use years happened for me as well.

 

[r4rab]

One thing you should see that's new (if you are VIP) is the listing of the RARP limit and how many you've used on the benefits summary page once you select the current use year. That was a piece of information that wasn't available previously. @HitchHiker71, one suggestion I would make is that the RARP usage is a nice to know thing that would be good to have on the points summary page for VIP owners similar to the inclusion of the housekeeping credit and reservation transaction display.

Interesting. I was using Edge (don't ask) on my remote computer to examine my account and there is no Benefits Summary tab Using chrome on my home computer, there is. I guess I need to clear my cache the remote computer.

The Benefits Summary page makes sense in an odd way. As someone previously mentioned, it starts off showing my earliest use year and calls it current use year, @HitchHiker71 this should be something for IT to correct. I've used all my points for this use year but some categories are showing available points. Future use years look better; I need to sit down and double check numbers to make sure it accurately reflects things. However, housekeeping credits shows me with a limited number while I am a grandfathered VIP. Looking at future use years it shows 16/16 housekeeping credits while the Points Summary page for those same use years shows unlimited.

Edit: I do not see a RARP category, only a CWP RARP for a specific resort where one of my contracts has RARP. No RARP due to my VIP benefits though.

 

[VacayKat]

Well….. I have resale points, got the email and see no differences in my account this morning.

edit - well logged out and back in and now see things. That’s special.

Looks like they took away my unlimited housekeeping so that will be a call.

AND they have my contracts coded wrong- so more are resale than should be (they were family transfers)

THIS is why I thought Wyndham should talk to owners first. Now I have to spend my time telling them how they got it all wrong AGAIN - even though they promised me their system had it right. Makes me so angry.

additional edit - on the overview I have unlimited HK, on the benefits summary it is x/32

 

[VacayKat]

They also bumped down my GC allocation - probably a factor of the improper contract allocation, but lost 15

 

[VacayKat]

Why in God’s name would they choose a reservation that I make at my presidential resort to be put as resale???????

edit and left it with an upgrade request????

 

[vv813]

has anyone tried to make a reservation yet to see how it affects buckets. And as I am not tech savy-is there something that I can do to get better print copies because I cant get clear copies to print (it is like it is not printer friendly-overlapping pages, typing over things-was this way also b4 the update. also has anyone grandfathered founders seen an expiration date listed-just went back in and now not seeing it.

 

[Eric B]

Why in God’s name would they choose a reservation that I make at my presidential resort to be put as resale???????

edit and left it with an upgrade request????

You might be better off with the allocation of your resale points to that reservation. If you do call and ask about it, I would probably ask them to confirm that you'll get whatever PR benefits you should at that resort with the reservation as it stands. They left a number of reservations I had allocated as using mixed points despite having upgrade requests, which remained on them.

 

[VacayKat]

It gets better - they SPLIT a reservation between VIP and resale. even though there were more than enough points and reservations that they had no need ro do that.

 

[VacayKat]

You might be better off with the allocation of your resale points to that reservation. If you do call and ask about it, I would probably ask them to confirm that you'll get whatever PR benefits you should at that resort with the reservation as it stands. They left a number of reservations I had allocated as using mixed points despite having upgrade requests, which remained on them.

My question is whether those upgrade requests are real or just face plates. I mean that would be a VIP perk that they clearly stated they are removing now.

 

[paxsarah]

It's possible that everyone (Wyndham included) should simply expect this year's point allocations to be pretty weird, next year's point allocations to be also a little weird, and starting in 2023 it can work as intended.

Or it's possible that they'll "fix" it a few weeks down the road like they did when they first changed the housekeeping last November. [Note: mine still never made sense for last year or this year, but it didn't negatively affect me so I just went with it.]

 

[VacayKat]

@HitchHiker71 can you beg your contacts to please get the transaction history numbers to make sense? Or to give an option to download to excel so we can do the math on them without having to copy a hundred numbers? None of mine match up and I have no freaking clue what they did.

 

[Eric B]

It's possible that everyone (Wyndham included) should simply expect this year's point allocations to be pretty weird, next year's point allocations to be also a little weird, and starting in 2023 it can work as intended.

Or it's possible that they'll "fix" it a few weeks down the road like they did when they first changed the housekeeping last November. [Note: mine still never made sense for last year or this year, but it didn't negatively affect me so I just went with it.]

Agreed. I'm not really expecting to use any VIP upgrades for reservations I currently have and will likely cancel the ones I have for the next several months anyway. Mostly just going through and seeing whether the points I get back will be developer or resale ones and anticipating that I'll wind up PDFing them to 2023 anyway.

Overall effect of the change for me seems on the order of just making planning slightly more complicated than it was before with having to track the RTs and HKs for my resale points. I did come out slightly ahead on having 2 more GCs in my account for the resale points, though I've never come anywhere near using the free allocation before, so it's not a major improvement in any way.