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Marriott points and internal exchange program - the latest info

CMF

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All of these comments from the so called mail from the Sales Force are not endorsed by the Marriott Corporate office.

These same Sales people troll around here on Tug and read the same silly rumor that is being proliferated in this thread.

In other words this thread is feeding the sales force in to purpetuating this rumor. Don't believe a word any Salesman says or writes. Remember they have only one goal in mind. To separate you from your money!:p

I contacted Marriott Corporate and they confirmed that there is a new "product" in development:

we are planning to introduce a new product form (sic?) next summer, many of the details of that program and the roll-out are still in development. In fact, there is very little that I can confirm at this time as we work through the program detail and ensure the maximum value for our loyal owners.

Charles
 

m61376

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Cancun is slated to begin sales in May/June and coincide with the new program. Supposedly it will be a completely points based release.
 

taffy19

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Cancun is slated to begin sales in May/June and coincide with the new program. Supposedly it will be a completely points based release.
Did you hear that from a sales person or from Marriott Corporate? It is going to be interesting when they let us know what the new system will be. Will they take full control of the inventory of all floating units?

They can't do this with fixed week/units unless we give up that right. I agree with Larry in his earlier post.

I cannot really justify the purchase of a timeshare from Marriott. The value doesn't equal the amount paid.

Nonetheless, I am happy that my emotional, not to smart, decision to purchase a fixed week TS, in a fixed ocean front unit, protects me from any decision Marriott might make to switch to a points system. I will be happy sitting in room 1208, on the fourth week of each year, watching the whales swim by. My deed says I have that right.

Would I pay Marriott thousands more to "upgrade" to their points system. No way.

I still believe that all the changes by the big developers are for one reason only and that is to get or keep more control over the whole operation and to make it more profitable for them. Read about Starwood and Worldmark plus an interesting question here in another big thread. It never ends as I linked to a similar DRI thread before with the same story. I can't keep track of all these threads as there are so many.

Give me the little independent resorts that are run by a board consisting of owners for our benefit and not the management company that is owned by the developer. No conflicts here.
 

lessthanjake

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funny

I work for Marriott Vacation Club. There is no such thing that has been announced or implemented that I nor anyone is aware of. I am personal friends with many people with very high positions in the company and although it would be "confidential" i feel they would tell me. Or at the very least I would think SOMEONE at our work would get wind of it.

The only time I ever hear anything about Marriott Internal exchanges is through Owners themselves.

there are so many flaws with internal exchanging. The first being Owner Services is way too small to handle the huge influx of call flow. I could go on, but just trust me, it's not as simple as you all would like to make it seem.

From what I've noticed most people who want "Marriott Exchanges" are very close-minded people (in terms of ownership) who see the whole thing as "If I do it directly with Marriott, I won't have to pay fees at all!" This would be totally untrue. You would be surprised how many people I talk to daily who think this.

"I am not getting what I want, so Interval must be lying to me". Also bogus. If you aren't getting what you want the majority of the time it is because A) the week you bought sucks for trading and nobody has the heart to tell you or B) you are asking for a ridiculous exchange because you are stubborn and can only go on vacation to one place, one week out of the year. "I want to go to Maui for spring break, weeeee!"

Exchanges won't get any better for "these particular people". Stop blaming Interval and figure out how to work the Interval system. And maybe I am wrong, maybe there is something in the works that nobody at Marriott Vacation Club knows about.......but I doubt it.
 

davidvel

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m61376

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Lessthanjake-
You are right that a lot of customer dissatisfaction steps from unrealistic expectations. While it is true that some people are just plain unreasonable, part of the onus falls on the sales reps for many of these, because lower value weeks are sold with the buyers being told of the wonderful exchanges they can make. Customers aren't told if they buy a cheaper week off season, for example, to expect only similar trades or that they better have a large travel window to get a match. That too is unfortunate.

As for the rest- this rumor mill has almost seen a life of its own.
 

dougp26364

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I work for Marriott Vacation Club. There is no such thing that has been announced or implemented that I nor anyone is aware of. I am personal friends with many people with very high positions in the company and although it would be "confidential" i feel they would tell me. Or at the very least I would think SOMEONE at our work would get wind of it.

The only time I ever hear anything about Marriott Internal exchanges is through Owners themselves.

DaveM has pretty good contacts and, to date has received basic info that has generally been spot on. BUT, all he's been told is that there is an internal exchange program coming and it's supposed to be released sometime next year. The qualifier of delay's are possible has been tossed in.

As far as not hearing it from anyone other than owners, well, spend some time on the sales floors as some of the Marriott resorts. On our last stay the owners meeting (not a sales presentation but how to use your Marriott ownership lecture/question/answer session) it was mentioned that Marriott was working on an internal exchange program.

Either your not as well connected as you say you are or, you're not who you claim to be.

there are so many flaws with internal exchanging. The first being Owner Services is way too small to handle the huge influx of call flow. I could go on, but just trust me, it's not as simple as you all would like to make it seem.

From what I've noticed most people who want "Marriott Exchanges" are very close-minded people (in terms of ownership) who see the whole thing as "If I do it directly with Marriott, I won't have to pay fees at all!" This would be totally untrue. You would be surprised how many people I talk to daily who think this.

"I am not getting what I want, so Interval must be lying to me". Also bogus. If you aren't getting what you want the majority of the time it is because A) the week you bought sucks for trading and nobody has the heart to tell you or B) you are asking for a ridiculous exchange because you are stubborn and can only go on vacation to one place, one week out of the year. "I want to go to Maui for spring break, weeeee!"

Exchanges won't get any better for "these particular people". Stop blaming Interval and figure out how to work the Interval system. And maybe I am wrong, maybe there is something in the works that nobody at Marriott Vacation Club knows about.......but I doubt it.

Again you obviously DON'T have a good grib on internal exchange programs. The only point you make is that nothing is free. You're right, nothing is free. It's just less expensive to do internal exchagnes. The two internal exchange programs I can speak from experience on would be Hilton and Diamond Resorts.

Hilton has a $99 club fee that includes RCI membership for owners. There are nominal fee's associated with internal exchanges but, they're in the $39 range. That's FAR below RCI's fee's for making external exchanges. We much prefer to make internal exchanges because it is considerably less expensive and we know what we're going to get.

Diamond Resorts has a $255 membership fee for their internal exchange program but, that fee includes the annual dues for Interval Gold. That's ~$140/year of the cost members would pay anyway. Internal exchanges have no additional fee associated with them. Each internal exchange saves members $149 in fee's. The membership pays for itself with just one internal exchange rather than exchanging through Interval.

Another point you make is about exchange value, not getting the exchanges owners want/expect/demand and owning weeks that suck. Internal points based systems spell out CLEARLY what you week's true value is and, makes those now impossible exchanges possible. How do they become possible you're asking? In most points based systems, points can be saved to the next year and/or borrowed from the future years. Both DRI and Hilton offer that option. I'd guess many other internal points based exchange programs offer it as well. Combining low value weeks points make it possible for one to grab a high value week they'll never be able to get in the current week for week system. Exchanges might not get any better but, they'll have another option that will allow them to get that impossible trade.

And by the way, Marriott already HAS an internal points exchange system in place. If you don't know about it, you're definately NOT a Marriott employee or, you're so new you're to green to know about it. Look at Marriott's Asian system. MGC in Las Vegas participates in that internal points system already.

Sorry but your story doesn't match some of the basic facts. Pretenders are easy to spot on TUG. IMHO, you're either a pretender or to new to really know what's going on. Yes there's to much speculation on this thread. No one really knows what Marriott will do, if they do anything. But I'll take DaveM's word that something is in the pipeline.
 

Dean

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I work for Marriott Vacation Club. There is no such thing that has been announced or implemented that I nor anyone is aware of. I am personal friends with many people with very high positions in the company and although it would be "confidential" i feel they would tell me. Or at the very least I would think SOMEONE at our work would get wind of it.

The only time I ever hear anything about Marriott Internal exchanges is through Owners themselves.

there are so many flaws with internal exchanging. The first being Owner Services is way too small to handle the huge influx of call flow. I could go on, but just trust me, it's not as simple as you all would like to make it seem.

From what I've noticed most people who want "Marriott Exchanges" are very close-minded people (in terms of ownership) who see the whole thing as "If I do it directly with Marriott, I won't have to pay fees at all!" This would be totally untrue. You would be surprised how many people I talk to daily who think this.

"I am not getting what I want, so Interval must be lying to me". Also bogus. If you aren't getting what you want the majority of the time it is because A) the week you bought sucks for trading and nobody has the heart to tell you or B) you are asking for a ridiculous exchange because you are stubborn and can only go on vacation to one place, one week out of the year. "I want to go to Maui for spring break, weeeee!"

Exchanges won't get any better for "these particular people". Stop blaming Interval and figure out how to work the Interval system. And maybe I am wrong, maybe there is something in the works that nobody at Marriott Vacation Club knows about.......but I doubt it.
I can't speak to your knowledge or lack of for any upcoming Marriott changes but I did want to address the MVCI-II exchange system as it relates to your post. First, as noted by others, much of the onus has to fall on the salesperson for those that bought retail. While I am a big believer in the "buyer beware" approach, there is not doubt that some sales people (inc MVCI) are not always honest and/or do not understand the system they are selling and the exchange options. And while I would also agree that many have unrealistic exchange expectations, I would say they were often given those expectations by the sales staff and they are perpetuated by both Marriott and II. II has a part to play in that they don't tell you that you have little or no chance of a given exchange. And, IMO, II IS dishonest by omission because they don't reveal the info that would tell you where you stand. They should tell you specific information that tells you what you're resort rating and trade power is. A good points system does this though there may be other issues with even a good points system.
 

CMF

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Nothing to see here, folks, move along . . .

Marriott hosted a webinar today at 1PM ET (US) and I logged in to see and hear. Here is my exchange with some of the Marriott reps for you entertainment:


From Charles to All: Host: please let me know if you plan to discuss the new reservations/exchange product that Marriott intends to introduce in 2010. Thank you.
From Advisor-Jessica-Owner Services to Charles : Please hold all questions until the end of the webinar, we will address any concerns or questions at that time.
From Charles to All: Jessica, will you entertain my question regarding the new product that Marriott is planning for next year?
From Advisor-Jessica-Owner Services to Charles : Currently we haven't heard anything about a new product to be rolled out in 2010. Mr. . . . . . , could I have your phone number or owner number so that I can have your Vacation Owner Advisor contact you?
From Advisor Lori to All: For any additional questions please call Marriott's Owner Services at 800-845-4226 or Interval International at 800-622-1747
From Charles to Advisor-Jessica-Owner Services: My number is . . . . . I've been in contact with Keith XXXXXXX of Marriott and he confirmed that there is a new product in development. The moderator contradicted this during the webinar saying that no changes are planned.
From Advisor-Jessica-Owner Services to Charles : Marriott does not have any plans to change the partnership with Interval International and their exchange process. I will send your VOA a request to have them contact you if you have further questions or concerns on the information you were given.
From Charles to Advisor-Jessica-Owner Services: Are there also no plans to change the reservation process?
From Advisor-Jessica-Owner Services to Charles : Concerning booking your home resorts or the exchange process?
From Charles to Advisor-Jessica-Owner Services: Booking the home resort - I understood that you said that Marriott has no plans to change the exchange process.
From Advisor-Jessica-Owner Services to All: Charles, Again, we haven't heard anything about changing the process for booking at your home resort.
 

dioxide45

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From Advisor-Jessica-Owner Services to All: Charles, Again, we haven't heard anything about changing the process for booking at your home resort.[/I]

And they don't. They basically avoided the real question.
 
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Dave M

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Dredging this up....

It would appear from information I have obtained that "lessthanjake" works for or is closely associated with Starwood, not Marriott.
 

pwrshift

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Welcome home, Dave. :cheer:

Have you finished all your travels and bridge for the year now? :)

Brian
 

m61376

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What a nice surprise- welcome back Dave! Hope all is well and you'll recap your adventures!
 

KathyPet

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Dave, So happy to have you back "on board". We missed you. What has the favorite place that you have been to so far????
 

taffy19

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No question about it - New Zealand! I'm going back in January.
How interesting and it will be summer there. :D

I was starting to wonder if you were ever coming back to this forum again. Welcome back, Dave. Resale prices have gone down a lot during your absence.

PS. This is hard to swallow if you bought direct from the developer :bawl: but not for resale buyers, of course. :)
 
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LAX Mom

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No question about it - New Zealand! I'm going back in January.

That's the #1 place my DH really wants to go! He wants to rent a car and drive around (the South island?, whichever is the most scenic).

Welcome back Dave! We've missed you here on TUG and will be looking forward to more posts in the future. Glad to hear you are enjoying retirement!
 
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