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Marriott points and internal exchange program - the latest info

ecwinch

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Dave,

Didn't your source say that this points program would be rolled out in 2009? If so, then that is one instance where he gave you inaccurate info.

I think that being a tad nit-picky. Lots of companies plans for 2009 changed when the economy melted down. I do not think Dave said his source was a fortune-teller. :)
 

PerryM

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Easy as 1-2-3

Perhaps Marriott is rattling the saber about a points sytem to force a concession from II? Better revenue sharing? Who knows? It is a distinct possibility that they are threatening to depart to sweeten the arrangement.

My guess, and it's just that, is that Marriott is spreading rumors because:

1) They are stupid
2) They feel threatened by resales from their own owners
3) They want to have a gimmick that will allow them to sell Bronze, Silver, and Gold weeks much faster

I'd rank them in this order too.
 

ecwinch

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At the Maui Ocean Club weeks 1 - 51 are all Platinum - this was a major blunder by Marriott but that's water over the levee.

A Points exchange system MUST take into account supply and demand - why have such a system if its no better than weeks? So now 4th of July week, President's week, and Christmas week are worth more points.

The guy who gets up at 8 am and snags a hot holiday week suddenly has more Points in his account than the guy who got up at 8:01 am! How can this be - it can't be.

Marriott will be forced to issue generic weeks. At the Maui Ocean Club your deposit will be the same and another owner's there. So who gets 4th of July week - why the guy who gets up at 7:59:45 AM since the computer seems to run 15 seconds faster than the phone system.

Same ol' same ol' except owners had to pay to get into this new ol' system. This new system will simply be the digital version of the current analog system - nothing better.

So Marriott, why not instruct II to lengthen the "Marriott only" window from 24 days to 10 months? Takes one eMail to do it and 1 minute on II's part.

P.S.
The 13 month/12 month reservations will still have to be honored for those Marriott owners who don't convert - but now the concept of "Home resort advantage" must be added.

What a mess...

I think you mean the system, as you speculate it will be built, will be a mess. Since we have no firm details.
 

ecwinch

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IMO, Marriott isnt going to do anything to piss off existing owners who bought resale.
I could see Marriott having a higher fee for resale owners and/or grandfathering in resale buyers but I doubt the fee will be much higher. Marriott wouldnt want to discourage resale buyers from joining the program because they would still want the revenue from the exchanges.

So we wait and see what happens.

And what about those who bought resale through Marriott? Do you treat them as resale owners, or owners that bought from MVCI?
 

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I think you mean the system, as you speculate it will be built, will be a mess. Since we have no firm details.

The mess is the current rumor mess and the actual exchange system mess and the mess of having 2 diametrically opposite reservation systems up and running at the same time - what a mess.

I don't think that Marriott will acknowledge the fact that within a season, like Platinum, some weeks are worth more than others. Marriott is stuck with this season approach and can never get rid of it.

Yet that's exactly what a Point system sheds - seasons. Instead each day of the year has a supply and demand just like rental rates charged by Marriott for the very same villas.

Marriott will have to introduce a half-assed Point exchange system that's only purpose is to make big bucks for Marriott and sell Bronze, Silver, and Gold weeks faster since they can be combined into Points to exchange into bigger and better Marriotts.

If Marriott cared a whit about the owners they would have sent that 1 eMail to II 3 years ago and told them to lengthen the Marriott Only window from 24 days to 10 months. That would have meant something and cost us nothing.
 
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Pit

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If Marriott cared a whit about the owners they would have sent that 1 eMail to II 3 years ago and told them to lengthen the Marriott Only window from 24 days to 10 months. That would have meant something and cost us nothing.

But, how would Marriott profit from that?

With this point system, they have:

1) a new revenue stream in entrance fees, exchange fees, etc.
2) a way to differentiate the developer product from the resale product
3) a way to devalue current owner assets for the benefit of new sales (through point inflation at new developments)

This is all goes to the bottom line.
 

PerryM

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But, how would Marriott profit from that?

With this point system, they have:

1) a new revenue stream in entrance fees, exchange fees, etc.
2) a way to differentiate the developer product from the resale product
3) a way to devalue current owner assets for the benefit of new sales (through point inflation at new developments)

This is all goes to the bottom line.

Instead of spending 3 years spreading rumors we owners could have had an internal exchange system for those 3 years.

They can still work on other schemes to make more money...

If Marriott introduces another exchange system (the rumored one) in the middle of a real estate meltdown they are insane.

At some point a grown-up at Marriott will sit the sales/marketing folks down and explain the facts of business cycles to them.
 
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m61376

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I wonder what Marriott considers "low" for a joiner fee? We have two weeks, I consider $100 to be low. My bet is Marriott will consider $500 to be low but, it could be higher.

Still, it's ANOTHER year out before anything happens according to your source. Anything can happen between now and then so, everything remains purely speculation. Since there's little I can do about what Marriott may or may not do, there's little sense in taking this into consideration with our current ownership interest and, should we think we might want to add another Marriott week, there's little reason to do so until AFTER Marriott decides what it wants to do.

Doug- I think it is anyone's guess what Marriott considers "low" for a joiner fee. I think the only concrete example of what Marriott may be considering is to take a look at the Asia-Pacific points program. There their "low" fee was around $5000.

And, IF that program is a precursor to what Marriott rolls out, it seems like there will be more losers here than winners. I think a huge problem for Marriott is that all Marriott owners have gotten used to the week for week concept, as well as at least like for like wrt size. It is going to be a very hard sell if Platinum 2BR's at whatever Marriott deems as lesser properties suddenly exchange only for a studio week elsewhere (and this is a very real possibility, if you look at the Asia Pacific points program as outlined).

The other very big issues I see is an equalization of MF's and what implications that has for individual resort HOA's and independent decisions. In the Asia Pacific program MF's are based on the number of points owned and are equal across the board, so high cost areas tend to fare better because the cost/risk is spread throughout the system. If resorts are no longer setting MF's (if Marriott opts to have MF's determined by points owned rather than resort specific) what impact will this have on the ability of individual resorts to make budgetary decisions?

As for how Marriott decides to treat resale purchases- that seems to be a question, at least according to Dave's source, that's still up in the air. It will be interesting to see if Marriott takes the high road, so to speak. I still maintain that Marriott has nothing to gain and potentially a lot to lose IF they do not grandfather existing resale owners. I base this on the simple fact that any prior resales have already occurred, so not including past resale purchasers in the program would only serve to be punitive. It would not garner good will, nor would it embrace those owners in the new program that Marriott wants and needs to entice owners to join into. By grandfathering existing resale owners, Marriott stands only to gain- they get the membership fee, they get the important boost in initial membership to get the program rolling, and- perhaps most importantly- they keep their customer base happy.

Although resale owners make up only a small percentage of units sold, I'd venture to guess that most resale owners also own one or more direct purchases AND all resale owners are potential buyers of future properties. IF Marriott opted to be punitive and penalize current resale owners, then a lot of ill will/bad publicity would be generated. Simply put, it would be bad business for Marriott to antagonize any current owner, especially since there would be no benefit.

Marriott needs- and wants- people to opt into their new program and needs to preserve their customer base for future properties. That's why I think registered owners as of the date that the plan is announced will be grandfathered in- not just wishful thinking, but because it makes good business sense.

Of course, that brings us to the rest of the question- what impact will this have on inherent residual value? Even though we know that buying a timeshare is not an investment, most buyers (even knowledgeable ones) have bought Marriott properties in the past confident that when they sold they would be worth something. I think we just need to look at Starwood for the long term implications of a points program which excludes future resale purchases. Voluntary units at the same locations are worth a fraction of what the mandatory resort units are. But, at least in Starwood's case, units were so classified from the get-go, so buyer knew from the outset that they would have limited resale value. In Marriott's case, they have sold very expensive properties and if a point system doesn't include future resale buyers, the current owners will be owning relatively worthless properties. I think even the most loyal Marriott supporter would be hard pressed to shell out $40,000 or so for a Platinum Cancun week (I am using that as an example because that's the next property online for release) if they knew that it would be immediately worth pennies on the dollar on the resale market because it could not be included in any Marriott exchange program, losing the benefit of any Marriott ownership).

With respect to how future resales may or may not be included I think Marriott has a more difficult decision to make; they will have to weigh the potential impact on being able to make sales against the potential loss of revenue due to resales being made on the open market. Let's face it though, Marriott cannot absorb and resell all the units owners need/want to sell, and the resale market helps sustain the timeshare model. regardless of what spin they put on things, I think sales would be negatively impacted if people didn't think they had any recourse in the future should their needs change. People would hesitate to buy if they felt they couldn't sell.

So, not that my opinion is worth much, IF Marriott ultimately chooses to roll out a points based internal trading program, I really think current resale owners will be grandfathered in because, as I've stated above, there is no benefit to Marriott if they are not included and there is the downside to bad will and less revenue for Marirott. I think they will want to maintain the perception of fairness. I think there is a good chance they will exclude or strongly penalize future resale buyers because they will want to encourage direct purchases and the issue of ill will is less here because people would be knowing what they were buying into and any limitations of the program beforehand. While it may be good in the short term for Marriott's bottom line, encouraging developer purchases in the future, I am not sure how it will impact sales overall; the problem remains that excluding future resale purchases from any program devalues everyone's ownership immediately. Given the fact that Marriott is reportedly planning on rolling out a program presumably when they anticipate the economy starting to recover, excluding future resales from any such program might just provide the devastating blow which would prevent any price recovery from the current economic downturn and would permanently cripple Marriott resales. Common sense dictates that, over time, this would likely impact future Marriott sales since people take comfort knowing that they can sell what they buy.

Dave- we appreciate your posts even if we don't particularly like the information. But it is good to be kept informed. I sadly fear Marriott is going down a dangerous path and, especially given the current instability, I can't understand why they are bent on changing something that is already working and has been so profitable over the years. Marriott's weeks system is a good model and, while I recognize there are those that would prefer more flexibility, most owners are happy with what they bought into (or there wouldn't be so many repeat buyers) and, given the current state of affairs in general, I personally think that making major changes over the next few years as the economy hopefully recovers is a bad move on their part. Adding uncertainty especially during a period of economic instability can't be good for business. I think Doug's point is a good one- all these MAY happen rumors aren't good for any business and can be disastrous at a time when businesses are just hanging on.
 
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m61376

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But, how would Marriott profit from that?

With this point system, they have:

1) a new revenue stream in entrance fees, exchange fees, etc.
2) a way to differentiate the developer product from the resale product
3) a way to devalue current owner assets for the benefit of new sales (through point inflation at new developments)

This is all goes to the bottom line.

True- but once Marriott focuses solely on its bottom line we're all in trouble.

#1 is obvious and, depending on how it is set up, can be sensible.
#2 is only important IF Marriott concedes that the ability to trade for points for those wonderful vacation packages isn't nearly as valuable as they tout, so that it is insufficient to differentiate between direct and resale purchases.
If that benefit is as good as advertised then there isn't a big threat to direct sales and a new system isn't needed
#3 is a very dangerous thought and potentially would cripple the whole system as we know it. Actually, that was my biggest problem as I read through the details of the Asia Pacific program, which I have been told by good authority that this program was going to emulate. Marriott as a system grew, in my opinion at least, because all owners felt they had the potential to trade into every other Marriott property. In fact, many if not most of the lesser season sales were generated on the promise of being able to trade elsewhere.

While buyers up front would know what the real value of their purchase was today (which may or may not be good for the buyer since they couldn't be sold on expectations that might not be realized), I would think it would be hard for salespeople, who could no longer tantalize people with the potential for upgraded trades. The real danger here is that, akin to the devaluation in the points program, the usage of the timeshare itself would be subject to the same type of devaluation over time. While owners didn't like the points devaluation, at least it was devaluation of a perk and not of the purchased usage itself.

When one purchased a Marriott timeshare in the past (both direct and resale buyers alike) they bought with the guarantee of usage at their home resort for one week in their season. They also bought with the expectation of trading their unit for a week at a similar property. Although most buyers recognize that not all weeks are created equal, it is commonly assumed that a Platinum week at least at one locale would exchange into a Platinum week at another locale in the same sized accommodations.

To switch into a system where a 2BR unit at one place may be worth only a few days at another or a 2BR only worth a studio in exchange will be a bitter pill to swallow. Moreover, as buyers we all looked forward to the next new property, confident that we too could trade in there one day. A variable points system will, as you suggest, likely lock out past owners from enjoying future properties (or allowing them only to enjoy them for fewer days and/or lesser accommodations). Now, Marriott may look at this type of devaluation as a plus, hoping to generate more sales, but it erodes owner satisfaction and may ultimately erode owner support. Marriott will have to be very confident that people will just buy more; the flip side is that dissatisfaction may cause people jsut not to buy at all.
 

mpizza

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MFs will definitely be impacted. If Gold weeks are assigned lower points values, they will have a proportionately lower MF, Platinum owners will now have to pay the difference.

Maria
 

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I think this will be a mess if there is not someway to get 90%+ of owners to convert to the point system. Conversion fees of $5000 are not the best way.

If I owned less than a Gold or Plat. season I'd tell MCVI to forget it.
 

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Yes or No?

  • Should a 1BR Gold Summit Watch exchange into a Platinum Plus Christmas week at the same resort? Yes or No.
  • Should a Studio Gold Summit Watch exchange into a Studio Platinum Maui week? Yes or no.
  • Should a Studio Gold Summit Watch exchange into a 2BR Platinum Maui at 59 days? Yes or no.

Right now the answers are Yes - Marriott wants them to be NO. The reason its Yes is because a third party exchange company, II, allows for it. Good bye II.

We will lose that.

Marriott will completely shift the way they sell their product to one of a generic Points with some kind of home resort advantage. This is a better way to sell deeded weeks?

  • Should a 2BR Gold Summit Watch exchange into a Studio Maui 12 months out? Yes or no.
  • Should a Studio Maui exchange into 2 weeks at a 2BR in Silver season at Summit Watch? Yes or no.

We don't know the answers to those questions. Rumors never have answers just more and more questions.

Marriott; instead of spending 3 years spreading rumors you should have been holding a traveling road show where you invite owners in and do focus groups as to what the hell we want. And its not stupid rumors; I can tell you that.

Marriott; what again is the purpose to issue corporate rumors for 3 years? Just what's in it for you and for us?

I deplore class action lawsuits, but I can see a number of them instantly popping up - if this new exchange system punishes a 2BR Platinum owner in one resort and rewards another 2BR Platinum owner in another resort that smacks of litigation to me; especially if previous II exchanges can be offered as evidence; and the salesreps who shot off their mouths boasting that their resort always gets the II exchange you want.

I sure don't remember Marriott ever warning us in the 15 or so sales presentations we've been to over the years that we might be buying an inferior Marriott resort.

And that's exactly what this is all about - which resort is better than another resort.
 
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LisaRex

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MFs will definitely be impacted. If Gold weeks are assigned lower points values, they will have a proportionately lower MF, Platinum owners will now have to pay the difference. Maria

I think that there was a lawsuit that prohibited TS HOAs from charging disproportionate MFs based on season. An owner in the fall creates just as much wear and tear as an owner in the summer, so it would be patently unfair for the latter owner to have to fork up more money to maintain the same unit. Remember that a premium for owning a popular week was already paid when the unit was purchased. They'd have a tough time selling platinum weeks if the MFs were also consistently higher.
 

thinze3

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Dave, is this the same person who gave you this information?

January 1, 2008. My latest info....

The sales "rumor" about a six-month restriction on making reservations for owners of resale weeks is no longer a rumor. It comes from Marriott's highest levels. That six-month restriction is the most likely scenario. As I stated earlier, the change would likely grandfather from the new policy those resale weeks as of the date the new policy is announced or implemented.

I can't stress enough that no definitive policy has as yet been decided upon. There are still a number of issues being worked out. When? What are the details? Still being worked on. Ultimately, the actual change might look much different from this six-month proposal, but there will be a change.
 

BocaBum99

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  • Should a 1BR Gold Summit Watch exchange into a Platinum Plus Christmas week at the same resort? Yes or No.
  • Should a Studio Gold Summit Watch exchange into a Studio Platinum Maui week? Yes or no.
  • Should a Studio Gold Summit Watch exchange into a 2BR Platinum Maui at 59 days? Yes or no.

Right now the answers are Yes - Marriott wants them to be NO. The reason its Yes is because a third party exchange company, II, allows for it. Good bye II.

We will lose that.

Marriott will completely shift the way they sell their product to one of a generic Points with some kind of home resort advantage. This is a better way to sell deeded weeks?

  • Should a 2BR Gold Summit Watch exchange into a Studio Maui 12 months out? Yes or no.
  • Should a Studio Maui exchange into 2 weeks at a 2BR in Silver season at Summit Watch? Yes or no.

We don't know the answers to those questions are unknown.

Marriott; instead of spending 3 years spreading rumors you should have been holding a traveling road show where you invite owners in and do focus groups as to what the hell we want. And its not stupid rumors; I can tell you that.

Marriott; what again is the purpose to issue corporate rumors for 3 years? Just what's in it for you and for us?

Perry,

What Marriott wants to do is force current owners away from what they have today to join the "NEW" thing which is points.

The problem is that the NEW thing will cost them money to join, will devalue their ownerships by increasing the difference between developer and resale points and take away their trade up capabilities through II.

I'd be for it if Marriott allowed full transfer of points on the resale market since a point system would ultimately be better for the whole.

There will be winners and losers. The winners are the highest demand, lowest supply platinum weeks. The losers will be those who were used to trading up and those in the middle and lower tier resorts as defined by the Marriott point table. I wonder how Marriott will position it?

My guess is they will give away the program for free to all Platinum owners. They will charge a fee for everyone else, but they will waive it as an incentive for Gold, Silver and Bronze owners to buy into the program.
 

indyhorizons

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I think this will be a mess if there is not someway to get 90%+ of owners to convert to the point system. Conversion fees of $5000 are not the best way.

If I owned less than a Gold or Plat. season I'd tell MCVI to forget it.

There is no way I'm paying an additional $5000 for anything. There is no program that marriott could introduce to entice me to pay that. Period!
 

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I think that there was a lawsuit that prohibited TS HOAs from charging disproportionate MFs based on season. An owner in the fall creates just as much wear and tear as an owner in the summer, so it would be patently unfair for the latter owner to have to fork up more money to maintain the same unit. Remember that a premium for owning a popular week was already paid when the unit was purchased. They'd have a tough time selling platinum weeks if the MFs were also consistently higher.

Lakeside Terrace has lower MF's for "mud season" weeks. Summer and Ski season pay a bit more. It's maybe $50, I'll have to see if I have one of the breakdowns that come with my bill.
 

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Dave, is this the same person who gave you this information?

Wow. I missed that 6 month rule. Can someone restate what they is supposed to be like? Today, we have 12 months. In the future, resales can only book 6 months out?

How could they take away a basic right of ownership? Why wouldn't this lead to a class action law suit?

I can see how they can do this if you sign up for the new points program and then try to sell those points. That's because they can have you trade in your week for ownership in a new product that defines basic ownership as 6 month reservation.

I don't see how this is possible legally. Anyone venture a guess?
 
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Twinkstarr

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Perry,

What Marriott wants to do is force current owners away from what they have today to join the "NEW" thing which is points.

The problem is that the NEW thing will cost them money to join, will devalue their ownerships by increasing the difference between developer and resale points and take away their trade up capabilities through II.

I'd be for it if Marriott allowed full transfer of points on the resale market since a point system would ultimately be better for the whole.

There will be winners and losers. The winners are the highest demand, lowest supply platinum weeks. The losers will be those who were used to trading up and those in the middle and lower tier resorts as defined by the Marriott point table. I wonder how Marriott will position it?

My guess is they will give away the program for free to all Platinum owners. They will charge a fee for everyone else, but they will waive it as an incentive for Gold, Silver and Bronze owners to buy into the program.


How Marriott defines the "middle/lower tier" resorts is key. That will be interesting. Obviously if you own one of the big three in HHI, no problem. The older resorts on HHI even if you own a prime summer week are probably going to get lower points.


Is an Orlando plat. 2br, not including Lakeshore, going to get you as many points as one of the Park City resort 2br Plat season?
 

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After thinking about a 6 month rule, I don't see how it could stand. Let's say you spent $50k to buy a 2 br Platinum Maui Marriott Ocean Club. If Marriott changes the rules where the new buyer you sell to can only book out 6 months from check in, your platinum floating week becomes valueless. The new owner would never be able to get a summer week.

That would be some very extreme damages done to a basic right of ownership. I don't see how you can lose those rights unless you sign them over.

Maybe Marriott's plan is to coerce and scare platinum owners into converting their weeks into the program free of charge by threatening a 6 month rule.

If that's the case, there has to be something illegal about that. Not sure the legal term, but it would be like commercial blackmail. I think Carolinian has a term for it.

Would Marriott be so bold as to threaten or even implement such a rule. If they did, I'd dump all of my Marriott timeshares. That would be the single nost egregious act any timeshare company could actually try to pull off. This must be something different than I am thinking.
 

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Wow. I missed that 6 month rule. Can someone restate what they is supposed to be like? Today, we have 12 months. In the future, resales can only book 6 months out?

How could they take away a basic right of ownership? Why wouldn't this lead to a class action law suit?

I can see how they can do this if you sign up for the new points program and then try to sell those points. That's because they can have you trade in your week for ownership in a new product that defines basic ownership as 6 month reservation.

I don't see how this is possible legally. Anyone venture a guess?

Marriott isn't that stupid - just another stupid rumor.

For whatever reason Marriott seems to foster corporate rumors - this is insane.

Marriott would be more productive if they worked on Loyalty Programs - been a loyal Marriott owner you should get a reward. Those are the kinds of rumors that they should be spreading - but they are spreading the exact opposite rumor - buy from us or we will screw you.
 
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BocaBum99

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Marriott isn't that stupid - just another stupid rumor.

For whatever reason Marriott seems to foster corporate rumors - this is insane.

Marriott would be more productive if they worked on Loyalty Programs - been a loyal Marriott owner you should get a reward. Those are the kinds of rumors that they should be spreading - but they are spreading the exact rumor - buy from us or we will screw you.

I agree with you Perry. I don't see how Marriott could adopt such a rule. It's so eggregious. The legal liability would kill the idea. Damages sought would be 100% of retail value of the product times the number of effected owners.

Boy, a Class Action law firm would love this case. The problem for Marriott would be that they wouldn't be able to solve the problem by giving certificates out like RCI. Owners would literally not be able to sell their timeshares at any price due to an arbitrary, self serving action by Marriott. The only possible resolution would be to allow the features to transfer or to remove the rule.

The context for this rule must be for owners who opt into the program. They would in essence be trading in their current Marriott timeshare for a new points based timeshare in the new program. The basic right of that program is access to the system 6 months from checkin. Outside of that, certain rules don't transfer unless you buy into another program from Marriott. But then, I'd still wonder how they would pull it off.
 

ngmaui

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Perhaps Marriott is rattling the saber about a points sytem to force a concession from II? Better revenue sharing? Who knows? It is a distinct possibility that they are threatening to depart to sweeten the arrangement.

Quite possible...especially since DVC just left II for RCI. DVC leaving really devalued II in my eyes given I have 3 young kids and a love for Disney.
 

m61376

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Lakeside Terrace has lower MF's for "mud season" weeks. Summer and Ski season pay a bit more. It's maybe $50, I'll have to see if I have one of the breakdowns that come with my bill.

If I am not mistaken, it is not that Marriott has differentiated amonst seasons for MF's. However, part of your fees are taxes and, in certain locales, the taxes are based on purchase price. So it is not really the actually MF that is lower, but the real estate tax part of the fees, which of course lowers the overall fees.
 

potchak

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What I want is a program that gives me more flexibiility and no less than what I can get right now through II. Right now I can trade my 2 bd MMC into a 2bd in Hawaii as long as I am flexible on the timing and willing to wait. If I cannot still get that in the new program, I do not see us joining the points program. I also do not want to spend thousands on the program! I own 4 Marriott's which would mean the cost of another timeshare in order to buy into their points program. That is most certainly not worth it to me. Even at $500/unit (and btw, one of mine is resale) I am still talking $2000 which is not smal change especially in this economy. Even middle of next year, my DH and I will still be recovering from his being out of work the last 6 months.
 
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