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MARRIOTT OWNERS: Important Update to our Guest of Owner Policy from Marriott Vacation Clubs [Related thread in the TUG Vistana forum.]

Thunder Up

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We gifted our Maui Ocean Club week to a close family friend that has cancer about 21 days before arrival. I called Marriott’s 800 number to make the change. They walked me thru the form I needed to complete and saw that it was submitted. There was no mention of a 30 day deadline. The Marriott rep stated that it could take 72 hours to finalize the reservation change. From my perspective the call was handled very well by Marriott. The recipient received email notification that the reservation was in her name about 12 hours after I had made the call. She was very excited. It made my day. Thank you Marriott.
 

Hindsite

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In the early days of their timeshare business, Marriott treated the owners as actual owners in most respects. It has evolved until now now they behave like a large landlord and treat the owners as renters. They are continually taking away our ownership rights.
In the early days when we bought. there were no benefits, no rewards status, no owner benefit levels.
Just book in your season or pay for an II account to exchange. You did get discounted exchange fees I think.
None of the rights in my contacts have changed, what have in yours? If they have changed get that sorted with them quick!
 

AlmostRetired

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I rented a unit Labor Day 2025 by having a points owner reserve a unit for me. I found the availability and called them to reserve. I have done this before and sometimes it is available when they get around to it and sometimes it is not. Once booked the owner fills out the guest form. Even though my Bonvoy number is on the form, it is never entered by MVCI when the change is made and if fact the Bonvoy number on the actual reservation is blanked out with no one’s number in the reservation. The owner tells me it is complete because he sees my information and his Bonvoy number in the MVCI points reservation system.

I am writing this because in the past once notified by the owner, I would call up owner services, explain what was going on and they would add my Bonvoy number. To the actual reservation. Yesterday when I called up owner services, they could enter my number but it did not save it when exited. They went to a supervisor who could not enter it either. I was told that the system has been changed and owner services could no longer enter a Bonvoy number once a reservation is made. It can only be done at checkin. I explained this means the reservation never shows up in my Marriott account. They told me to call Marriott Bonvoy. When I did, they told me that the system won’t allow them to change it either. I called both Owner Services and Marriott multiple with the same results. A big deal no but not having in my Marriott account is a big annoyance.

A couple of observations from this.
First, this is either a change made by system incompetence or in preparation for another change to come because this change by itself makes no sense.
Second, When an owner fills out the guest form with they will not be staying at the resort, it blanks out their Bonvoy number on the actual reservation leaving no ties to the owner. According to owner services it looks like I made the reservation. In the MVCI point reservation it shows my information but their Bonvoy number. This is what keeps it in the MVCI points reservation system. Theoretically, I can rent the unit by filling out a guest change form to change the information again because it looks to all as if the actually reservation was made by me with points. The points owner can cancel the points reservation since it remains in his account as a points reservation cancelling my week and returning points to their account.

I most likely made this seem confusing to most. Bottom line either MVCI is making changes to incrementally make things better but has a long way to making it bullet proof or their systems are beyond fixing the communications between them.
 

LeslieDet

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In the MVCI point reservation it shows my information but their Bonvoy number. This is what keeps it in the MVCI points reservation system. Theoretically, I can rent the unit by filling out a guest change form to change the information again because it looks to all as if the actually reservation was made by me with points. The points owner can cancel the points reservation since it remains in his account as a points reservation cancelling my week and returning points to their account.
Just FYI - the reservation will indeed stay in the MVCI system as being made from the owner's account, because the owner remains legally obligated in the (very unlikely) event that the tenant (you in that instance) causes damage to the unit or property. And, yes, the point owner who rented that reservation to you could actually cancel that reservation because they own the points. That is why you and the owner need to have a rental agreement in place that would protect you in the event the owner canceled the reservation that you have rented. In addition, your BonVoy number will not be added to the reservation because you are the tenant. There is no way for you to add your BonVoy account number to the reservation, but at this point in time, you are still able to do that at time of check in.

The issue with BonVoy numbers stems from owners fraudulently obtaining ENC when they were not occupying their units. Many folks boasted of being able to collect ENC on their rentals, and that loophole has now been closed.

As to you being able to theoretically be able to sublet the rental, from what I have seen with the Guest of Owner form I completed, you would need to know the Owner Number of the person who owned the points and who made the original reservation, not just the reservation number. I do not believe that your Owner Number has replaced the original owner's number within the reservation system.
 
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Hindsite

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The FAQs in the MVC account have been released and here is what they say on the matter
 

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AlmostRetired

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As to you being able to theoretically being able to sublet the rental, from what I have seen with the Guest of Owner form I completed, you would need to know the Owner Number of the person who owned the points and who made the original reservation, not just the reservation number. I do not believe that your Owner Number has replaced the original owner's number within the reservation system.
Interesting point. From a Marriott Reservation System, I was told that there was no indication of the original owners. I never thought to ask about the owner id or if an owner id is in the system. Even though I have no plans on renting the unit, I am going to call up Monday and ask owner services. I have no agreement in place when I ask someone to use points to rent weeks and in fact never even thought about it. I rent points and ask to rent units using points from the same people the last few years. I guess I am trusting because I have spoken to them and have gotten to know them as much as one can given the scenario. When I rent my weeks or rent an owners week (which this really is) , I would never think about not having an agreement. I guess theoretically, I am being stupid.
 

LeslieDet

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Interesting point. From a Marriott Reservation System, I was told that there was no indication of the original owners. I never thought to ask about the owner id or if an owner id is in the system. Even though I have no plans on renting the unit, I am going to call up Monday and ask owner services. I have no agreement in place when I ask someone to use points to rent weeks and in fact never even thought about it. I rent points and ask to rent units using points from the same people the last few years. I guess I am trusting because I have spoken to them and have gotten to know them as much as one can given the scenario. When I rent my weeks or rent an owners week (which this really is) , I would never think about not having an agreement. I guess theoretically, I am being stupid.
I would not say you are being stupid because many folks don't think about it; but there is a big difference between renting points from another owner (which, as you know are then directly transferred into your account and you make the reservation with them) vs renting a reservation (whether made with points or a deeded week). The original owner retains ultimate liability for the unit reserved by them and thereafter rented out. I have tried to educate folks in my group who claim they are "renting points" when they are instead renting a reservation made with points that it is an entirely different legal transaction, and they remain legally responsible for that reservation.

As I indicated, it would have to be an extreme scenario for the owner to ultimately have to step up and pay the damages, and then sue their tenant for the out of pocket (ie seek indemnification), but that is legally how it would proceed. You'll note on the Guest of Owner form that there is wording to confirm that the owner understands they remain responsible for the unit. The form also has wording that the owner indemnifies MVC for any claims made by the renter relating to MVC's collection and use of the renter's information, ie the renter's privacy rights.

While I do not know how the reservation systems looks to those who work for the company, I suspect that if a CSR tells you that they cannot see the original owner info, they don't understand what they are looking at.
 

klkaylor

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Given then variable way that real property can be owned, especially by whom with whom, and that MVC only allows one primary owner number to be associated with a unit for reservation purposes it puts a big burden on "registered owners" to do a lot of paperwork that is in my opinion an unnecessary burden to enjoy the quite use of my property.

While I understand that I can change the Bonvoy number associated with our MVC account it can only be done in Jan. How can we switch to the other owners MVC number if we wanted -this might be especially useful to those who have adde kids to the deed and they make more reservations and use the unit more. Might prevent some paperwork. If I missunderstand this relationship- unit/owner(s)/acccount assigned owner/Bonvoy numbers and responsiblities I am happy to be educated. Presently it is my owner number on the account and my username and password but it is my wifes Bonvoy number - we did this for her status- both short and long term. So if she shows up without me can she check-in if I do not do the form - we are both on the reservation me via MVC number and her via Bonvoy number?

An interesting question as at our last family estate meeting the agreement was we should re-title our MVC weeks/trust point to our trust. My understanding that the Trust will get a new ownership number. It is my understanding that a unit can only have one primary ownership number. So if the trust is the owner - will I need to do a reservation name change with every reservation. The trust is the owner - does MVC make the trust assign a trustee to function as the "owner"? Does the trust get an owner number - they must as the owner. What name is the reservation made under the trust - the trust or the trustee. Understanding that the trust will never occupy the unit. Same question for those that have their ownership in an LLC.

Personally I think this is just a roadblock to stop/make it difficult folks who are renting out thier MVC units. Is this in response to "bots" (not sure there are any) makeing all the reservations for the good places before us humans? I fimly disagree with this process. Marriott condones renting your unit - they are happy to enroll you unit in their program. But they take a huge chunk of the fund - like 50% when I used them for a while - always a loss at the end of the year. They are just mad that others are doing it cheeper and they are losing the business

Lastly and I know LD will jump in here. I take a position on comercial use differently and after reading lots of different deffinitions and common use of the term in contracts I would say that renting out your unit is just that rental of a residential property. As long as the renter (not the sub leasor as we own that property) does not do comercial activity (mine bitcoin, run a bakery, ect) in the unit MVC should have no grounds to terminate our ownership for running afoul of the "comercial use" line in our purchase bylaws. I understand that hotels/large condo rental may be classified as comercial building and single residential units may need permit/licenses from governments but those events unless in large numbers do not make that comercial use in most states.

Just some food for thought. Happy for a kind discussion of this issue. We should be banding together - whether you rent your unit/points or not- to prevent Marriott from making our lives difficult just 'cause they can. If we can convince them that we have a firm position, that has a high chance of winning in court - we might beable to affect this an other rules.

If you want to look into another issue take a look at the conflict of interest between MVC, BOD, and the budgets of our locations. MVC gets 10% of the budget as a management fee at most units ( have to check with your board) so the higher the budget, the more they get paid for the same work. The budget is what drives your MF. Remember as well that if MVC or The trust owns most of the units at the location- they control the board and the budget approval process.
 

dioxide45

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While I understand that I can change the Bonvoy number associated with our MVC account it can only be done in Jan. How can we switch to the other owners MVC number if we wanted
You do this by setting up a different online web profile for each owner. Both my wife and myself have one, each has our own Bonvoy number associated with it. When I make a reservation under my name, it shows up in my Bonvoy account on Marriott.com. If it is made under her login, the reservation shows up on her Bonvoy account.

The association of the Bonvoy number to the ownership really just has to do with who gets the Bonvoy Elite status from ownership. That can only be one person and generally updates in January or early in the year.
 

Hindsite

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I would say that renting out your unit is just that rental of a residential property. As long as the renter (not the sub leasor as we own that property) does not do comercial activity (mine bitcoin, run a bakery, ect) in the unit MVC should have no grounds to terminate our ownership for running afoul of the "comercial use" line in our purchase bylaws.
I think you're right on the interpretation of commercial use of a unit, and even that has blurred lines, like for travel bloggers who make money from writing about their resort stays. The company don't seem interested in that type of activity as it seems to work in their favour to have independent advocated.

It would be the the commercial use of the ownership/RTU, not the specific unit, that might be an interpretation the company could follow and that would only need to be something that had an intent to make a profit/financial gain, or whatever the equivalent might be in various jurisdictions. Again, they aren't clamping down on the very healthy rental market, just nibbling away at the edges, possibly sending warning signals to owners who know they are operating outside of the boundaries or to excess. We will never know what, if anything, happens in that shadowy world

I'm sure the company have the analytics to identify those who they describe as abusing the reservation system, we can only guess what behaviour that is. Stopping those who are not entitled to Bonvoy benefits is wholly appropriate no matter what the source, same as Bonvoy have for ensuring you can't book low cost nights and not occupy them to accrue benefits, which has happened previously.
 

LeslieDet

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While I understand that I can change the Bonvoy number associated with our MVC account it can only be done in Jan. How can we switch to the other owners MVC number if we wanted -this might be especially useful to those who have adde kids to the deed and they make more reservations and use the unit more. Might prevent some paperwork. If I missunderstand this relationship- unit/owner(s)/acccount assigned owner/Bonvoy numbers and responsiblities I am happy to be educated. Presently it is my owner number on the account and my username and password but it is my wifes Bonvoy number - we did this for her status- both short and long term. So if she shows up without me can she check-in if I do not do the form - we are both on the reservation me via MVC number and her via Bonvoy number?
I am surprised at how many long time owners are simply unaware that each person has their own login; and once they use their login to book a reservation, their own BonVoy number (assuming the person has their own number -- which they should make sure to obtain) and name populates that reservation. While only one owner receives the BonVoy status perk from ownership, all owners can obtain their own ENC and the token BonVoy points for the stay by using their own login to book the reservation. If your BonVoy number is not associated with your owner login, then it is up to you to contact CS to have the info updated to your personal account. If you are making a deeded week reservation from your account, only your name will populate on the reservation. There is no ability to add additional names to deeded week reservations. If you are making a point based reservation, you can add multiple names at the time of making the reservation. If it is a deeded week reservation you made from your account, then yes, unfortunately due to the limitations of the MVC system, you would be required to use the Guest of Owner form to add your wife's name to the reservation. I'm hopeful that MVC will change the fields for deeded week reservations to allow for more names, but who knows if that will ever be accomplished. If you make the reservation, and your wife's BonVoy number is on it, then you always have the ability at time of checkin to update the BonVoy number to your number if you are in need of the ENC or the token points. If your wife is not with you, then you are supposed to do that because she isn't entitled to the ENC if she isn't there.

An interesting question as at our last family estate meeting the agreement was we should re-title our MVC weeks/trust point to our trust. My understanding that the Trust will get a new ownership number. It is my understanding that a unit can only have one primary ownership number. So if the trust is the owner - will I need to do a reservation name change with every reservation. The trust is the owner - does MVC make the trust assign a trustee to function as the "owner"? Does the trust get an owner number - they must as the owner. What name is the reservation made under the trust - the trust or the trustee. Understanding that the trust will never occupy the unit. Same question for those that have their ownership in an LLC.

If you do estate planning and transfer ownership of your timeshare deeds (for USA based real property) to a revocable living trust, then what will happen is your trust will receive an owner number, but you will still have yours. [You are misunderstanding the limitation -- only one person can be identified as the primary account member. There can be multiple co-owners and each co-owner has his or her personal owner number.] Because a trust can only function via its trustees, I would presume you and your wife would be co-trustees. Then when ownership is held by the trust, the trustees designate which trustee (ie the human being) receives the BonVoy status perk from that ownership. Of course you do not do a name change with each reservation, because a trust is not in human form and cannot occupy a reservation. The name that populates is based upon the login used, which must be one of the trustees of the trust. So, it is just the same as discussed above. [Note prior to some of the major website updates completed within the past 3 years or so, the system was so antiquated that it lacked the capacity to distinguish between a trust and the trustees, so the name fields used "trust" as the last name. That was finally modernized by the major website upgrades that happened in 2021 or thereabouts.]

Lastly and I know LD will jump in here. I take a position on comercial use differently and after reading lots of different deffinitions and common use of the term in contracts I would say that renting out your unit is just that rental of a residential property. As long as the renter (not the sub leasor as we own that property) does not do comercial activity (mine bitcoin, run a bakery, ect) in the unit MVC should have no grounds to terminate our ownership for running afoul of the "comercial use" line in our purchase bylaws.
Regarding commercial use, IDK what the company will ultimately do; however, IMO you are focusing on the conduct of the tenant in using the unit, and instead the focus is on the owner. The commercial activity would presumably look at a pattern of conduct by the owner. If the owner has 25 weeks of ownership, and rents out each and every week, then that looks as though the owner is running a rental business. Whereas, if the owner only occasionally rents out a unit, then that would reflect the owner is using the majority of his or her ownership for personal use. You are seemingly forgetting that when an owner rents out his or her real property, that money is taxable income. There are rules within the IRC that determine whether or not or how much of that income is taxable. When you are generating taxable income, that infers commercial activity. While I do not know how the company will enforce the rules, your focus on what the tenant is doing is one step removed from the perspective that the company will be viewing when considering your rental activities.

BTW - the VSN rules in the ownership documents contain the following wording:
"Use of the Units and facilities associated with the Network is limited solely to the personal use of Network Members, their guests, invitees, exchangers, and lessees of Home Resort Vacation Periods, and for recreational use by corporations or other similar business entities owning VOIs. Purchase of a VOI or use of Units and facilities associated with the Network for commercial purposes including without limitation rental purposes, for contribution to or use in a different vacation ownership plan or vacation club (except as expressly permitted in the Network Documents), or for any purpose other than the personal use described above is prohibited."

BTW - the wording in the MVC Trust documents says:
"This prohibition on commercial use includes, but is not limited to, any illegal activity or a pattern of occupancy, rental, leasing, or use by a Trust Owner that Program Manager, in its reasonable discretion, could conclude constitutes a commercial enterprise or practice." I've not pulled the deeded week documents (since I don't have them in pdf format) to look at the wording there. I suspect it is similar.
 

LeslieDet

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I think you're right on the interpretation of commercial use of a unit, and even that has blurred lines, like for travel bloggers who make money from writing about their resort stays. The company don't seem interested in that type of activity as it seems to work in their favour to have independent advocated.

It would be the the commercial use of the ownership/RTU, not the specific unit, that might be an interpretation the company could follow and that would only need to be something that had an intent to make a profit/financial gain, or whatever the equivalent might be in various jurisdictions. Again, they aren't clamping down on the very healthy rental market, just nibbling away at the edges, possibly sending warning signals to owners who know they are operating outside of the boundaries or to excess. We will never know what, if anything, happens in that shadowy world

I'm sure the company have the analytics to identify those who they describe as abusing the reservation system, we can only guess what behaviour that is. Stopping those who are not entitled to Bonvoy benefits is wholly appropriate no matter what the source, same as Bonvoy have for ensuring you can't book low cost nights and not occupy them to accrue benefits, which has happened previously.
BTW - the focus has always been on what the owner is doing with the unit, and whether that is consistent with personal use and not commercial activity. It isn't whether or not a travel blogger is staying at the property, but rather, if the owner who rented to that blogger only ever rents out his or her ownership and doesn't personally occupy.
 

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BTW - the focus has always been on what the owner is doing with the unit, and whether that is consistent with personal use and not commercial activity. It isn't whether or not a travel blogger is staying at the property, but rather, if the owner who rented to that blogger only ever rents out his or her ownership and doesn't personally occupy.
Correct, thanks for the confirmation of how things have been.
 

davidvel

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I am surprised at how many long time owners are simply unaware that each person has their own login; and once they use their login to book a reservation, their own BonVoy number (assuming the person has their own number -- which they should make sure to obtain) and name populates that reservation.
This is incorrect. While it "populates" your name and Bonvoy if in your account, you are not restricted to your own Bonvoy # when reserving a weeks reservation in your account. Either owner can book through their account and change it to any Bonvoy# they want. You also can also change it to your aunt's name if you want. It doesn't matter which account you are logged into.
 

dioxide45

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This is incorrect. While it "populates" your name and Bonvoy if in your account, you are not restricted to your own Bonvoy # when reserving a weeks reservation in your account. Either owner can book through their account and change it to any Bonvoy# they want. You also can also change it to your aunt's name if you want. It doesn't matter which account you are logged into.
Where are they changing it to any Bonvoy# they want? After the fact on Marriott.com or perhaps at checkin?
 

DanCali

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I am writing this because in the past once notified by the owner, I would call up owner services, explain what was going on and they would add my Bonvoy number. To the actual reservation. Yesterday when I called up owner services, they could enter my number but it did not save it when exited. They went to a supervisor who could not enter it either. I was told that the system has been changed and owner services could no longer enter a Bonvoy number once a reservation is made. It can only be done at checkin. I explained this means the reservation never shows up in my Marriott account. They told me to call Marriott Bonvoy. When I did, they told me that the system won’t allow them to change it either. I called both Owner Services and Marriott multiple with the same results. A big deal no but not having in my Marriott account is a big annoyance.

It may be an annoyance not having it show up in your account. But having multiple Marriott hotel agents, who are not always knowledgeable, mess around with a vacation club reservation is a tempting fate to have something get messed up with your rental and you not being able to check in. The Marriott reps don't get any training on this.

That's why I added in my rental contract that renters should not attempt to make any changes to a reservation on their own, and if a renter attempts to make any changes to a reservation I am not responsible for an accidental cancellation of the reservation by a customer service rep.
 

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This is incorrect. While it "populates" your name and Bonvoy if in your account, you are not restricted to your own Bonvoy # when reserving a weeks reservation in your account. Either owner can book through their account and change it to any Bonvoy# they want. You also can also change it to your aunt's name if you want. It doesn't matter which account you are logged into.
Once again, you do not understand the discussion. At the time of the original reservation being made, for deeded weeks, you can put in one name. For Club Points, the one making the reservation can add multiple names (you can't add multiple BonVoy numbers). The point of discussion is that when someone owns with another person, one person is designated as "primary". That is the person who receives the BonVoy status tied to the owner level. When owners log in to the MVC owner site to make a reservation, if they log in using their personal login (and not that of a co-owner), then their own name and BonVoy number will populate the field. If you paid attention, you would grasp that I was responding to the post from the owner who said his wife's BonVoy number shows up when he logs in. He apparently does not have his BonVoy number included in his owner profile. And, as I help both Dean and Jeremy understand this a few months ago, even if they are not the designated primary account owner, when they add their BonVoy number to their owner profile, and then log in using their own login, their BonVoy number and name will populate the reservation, despite the fact that they are not the "primary" account holder.

I never said you could not change a name when you are making the reservation. You need to stop misconstruing the facts. It gets real old.
 

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Where are they changing it to any Bonvoy# they want? After the fact on Marriott.com or perhaps at checkin?
When they reserve, in either co-owner's account. See below.
Once again, you do not understand the discussion. At the time of the original reservation being made, for deeded weeks, you can put in one name. For Club Points, the one making the reservation can add multiple names (you can't add multiple BonVoy numbers). The point of discussion is that when someone owns with another person, one person is designated as "primary". That is the person who receives the BonVoy status tied to the owner level. When owners log in to the MVC owner site to make a reservation, if they log in using their personal login (and not that of a co-owner), then their own name and BonVoy number will populate the field. If you paid attention, you would grasp that I was responding to the post from the owner who said his wife's BonVoy number shows up when he logs in. He apparently does not have his BonVoy number included in his owner profile. And, as I help both Dean and Jeremy understand this a few months ago, even if they are not the designated primary account owner, when they add their BonVoy number to their owner profile, and then log in using their own login, their BonVoy number and name will populate the reservation, despite the fact that they are not the "primary" account holder.

I never said you could not change a name when you are making the reservation. You need to stop misconstruing the facts. It gets real old.
You are not understanding reality. I quoted what you said and responded. You can log into either account and put any name or Bonvoy # where it is "pre-populated.". You don't need to change it in your profile, or log into co-owner's account. You don't need to have co-owner's password. Of course you can have 2 accounts with each person's info, but it is not necessary.
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dioxide45

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When they reserve, in either co-owner's account. See below.

You are not understanding reality. I quoted what you said and responded. You can log into either account and put any name or Bonvoy # where it is "pre-populated.". You don't need to change it in your profile, or log into co-owner's account. You don't need to have co-owner's password. Of course you can have 2 accounts with each person's info, but it is not necessary.
View attachment 97779
So there is more than one way to skin a cat.

Question, if you manually update those fields, does that feed over to that guests Bonvoy account?
 

rthib

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So there is more than one way to skin a cat.

Question, if you manually update those fields, does that feed over to that guests Bonvoy account?
On ours, Since I am lifetime Titanium, our account uses my wifes Bonvoy number so she gets the status.
Everytime we make a reservation, I change the name and number to me and they always show up in my account.
 

dioxide45

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On ours, Since I am lifetime Titanium, our account uses my wifes Bonvoy number so she gets the status.
Everytime we make a reservation, I change the name and number to me and they always show up in my account.
It seems like long term it would just be easier to create a web profile for you and associate your Bonvoy number to it and make reservations under your login. Nothing to manually enter as it should already be prefilled out with your name and Bonvoy number.

Edit to add: Why are you changing the name and number to your name? Shouldn't the goal to at least get to Lifetime Platinum in her account by getting her the ENCs?
 

LeslieDet

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When they reserve, in either co-owner's account. See below.

You are not understanding reality. I quoted what you said and responded. You can log into either account and put any name or Bonvoy # where it is "pre-populated.". You don't need to change it in your profile, or log into co-owner's account. You don't need to have co-owner's password. Of course you can have 2 accounts with each person's info, but it is not necessary.
View attachment 97779
What you are ignoring is that the info I provided to the person who asked then gets him his very own BonVoy number prepopulating into the week reservation with his very own name and he doesn't have to add anything whatsoever.

Of course, if you want to use someone else login and then go through the steps to manually add a name and a BonVoy number, then by all means. Or, you can have it done automatically. Ta-da.

I don't understand why you insist on beating this issue. No one has ever said that in the process of making a reservation you can't add a name -- good grief. You are completely missing the point once again. But circling back to the issue of the Guest of Owner form, if folks do not add that guest's name at the time that the initial deeded week reservation is made, then the form is the only way to add it, because the reservation form will PRE-POPULATE the name on the account of the person whose login was used. And, if there is a BonVoy number associated with that login, that will also be PRE-POPULATED.
 

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So there is more than one way to skin a cat.

Question, if you manually update those fields, does that feed over to that guests Bonvoy account?
Yes, that was my point. Yes it has always shown up in the person's Bonvoy trips.
 

davidvel

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What you are ignoring is that the info I provided to the person who asked then gets him his very own BonVoy number prepopulating into the week reservation with his very own name and he doesn't have to add anything whatsoever.

Of course, if you want to use someone else login and then go through the steps to manually add a name and a BonVoy number, then by all means. Or, you can have it done automatically. Ta-da.

I don't understand why you insist on beating this issue. No one has ever said that in the process of making a reservation you can't add a name -- good grief. You are completely missing the point once again. But circling back to the issue of the Guest of Owner form, if folks do not add that guest's name at the time that the initial deeded week reservation is made, then the form is the only way to add it, because the reservation form will PRE-POPULATE the name on the account of the person whose login was used. And, if there is a BonVoy number associated with that login, that will also be PRE-POPULATED.
I didn't ignore anything. You stated:
If your BonVoy number is not associated with your owner login, then it is up to you to contact CS to have the info updated to your personal account. If you are making a deeded week reservation from your account, only your name will populate on the reservation. There is no ability to add additional names to deeded week reservations.
Since the new policy, there are many owner couples who only have 1 account. Most of the time they just use the primary's name on the reservation, as they are always there. I know lots of people who only have 1 account per couple. One of them always handles reserving, etc. The other just shows up to the resort with them.

I was simply pointing out that it is not necessary to set up a separate account or update your Bonvoy# in your account to change the name or Bonvoy#. Sure one can do it, but it is not necessary.
 

LeslieDet

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Since the new policy, there are many owner couples who only have 1 account. Most of the time they just use the primary's name on the reservation, as they are always there. I know lots of people who only have 1 account per couple. One of them always handles reserving, etc. The other just shows up to the resort with them.

I was simply pointing out that it is not necessary to set up a separate account or update your Bonvoy# in your account to change the name or Bonvoy#. Sure one can do it, but it is not necessary.
Instead of saying that, you claim I'm not understanding "reality." LOL. --

As to the gentleman who did not have his own BonVoy number in his owner profile, as can be verified by @dioxide45 - in order to add the BonVoy account number to your owner profile, you need to reach out to CS. And, it makes it so much easier when the accurate info is pre-filled on the reservation.

BTW - I've recently helped 3 widows who had no understanding of the fact that they had their own owner number and that they could login to their own owner account. Many couples do not understand that it isn't a shared BonVoy account either. And, many times the H has earned BonVoy status the "old fashioned" way and never bothered to set up the timeshare ownership primary account for the wife, so when the H dies, the wife has no existing lifetime status, despite 30 years of timeshare occupancy. Then the widow needs to start from scratch with BonVoy, and sure, the timeshare ownership will give the widow a status so long as she retains the timeshares that give her whatever ownership ship level status perk, but she could have had status much sooner if only they had paid attention.
 
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