MARRIOTT OWNERS: Important Update to our Guest of Owner Policy from Marriott Vacation Clubs [Related thread in the TUG Vistana forum.]

[dioxide45]

Yes, that was my point. Yes it has always shown up in the person's Bonvoy trips.

So it seems we are just arguing over semantics?

 

[Hindsite]

BTW - I've recently helped 3 widows who had no understanding of the fact that they had their own owner number and that they could login to their own owner account. Many couples do not understand that it isn't a shared BonVoy account either. And, many times the H has earned BonVoy status the "old fashioned" way and never bothered to set up the timeshare ownership primary account for the wife, so when the H dies, the wife has no existing lifetime status, despite 30 years of timeshare occupancy. Then the widow needs to start from scratch with BonVoy, and sure, the timeshare ownership will give the widow a status so long as she retains the timeshares that give her whatever ownership ship level status perk, but she could have had status much sooner if only they had paid attention.

I've just run this scenario by my spouse as its where we are, we operate as @davidvel pointed out, and got the response "not bothered". I'm sure many people are similar, but its good for it to be an informed choice. Just a shame I won't be around to say "I told you so" if it turns out to be otherwise . I think this goes back to early days of ownership, I believe the MVC account may have been able to be joint, II ones certainly were so that's how we operate. I'm sure it is a common scenario.
Even with LTE Bonvoy status, there is advantage in having timeshare stays allocated to the LTE owner as annual benefits can be achieved. If your combined stays are over 100 nights then splitting the allocation is worth considering.

 

[rthib]

It seems like long term it would just be easier to create a web profile for you and associate your Bonvoy number to it and make reservations under your login. Nothing to manually enter as it should already be prefilled out with your name and Bonvoy number.

Edit to add: Why are you changing the name and number to your name? Shouldn't the goal to at least get to Lifetime Platinum in her account by getting her the ENCs?

I usually am closer to 75 so we use the MVCI night to get the free night reward. She is Platinum because of MVCI so no reason to worry about it short term. She is the name on credit card so gets those nights.

 

[LeslieDet]

I believe the MVC account may have been able to be joint

The MVC ownership accounts can indeed have multiple owners, however, each person has his or her own individual login. That is the difference, and that was the point of my response to the man who mentioned that his W's BonVoy number is the only on on the account when he logs into (his account) and makes a reservation (which is in his name). Should he desire to have his BonVoy number (because he isn't the owner designated as "primary") then all he need to is to contact CS to update his owner profile.

As to you not seeing a need to worry about separate logins, it works until it doesn't. The 3 widows I recently helped, did not know that they even could have their own login; and did not understand that the BonVoy account wasn't shared; nor did they understand what it meant to be an authorized card user instead of having their own credit card. One widow related to me the sheer terror she experienced when she'd traveled quite far (on her first solo trip post her H's death) to only be told that there was no reservation in her name and she was not authorized to check into the reservation made by her H; and when she went to use the Marriott branded credit card and it had been closed by the bank due to her H's death.

Thus, I always encourage folks to understand that each owner has their own login account. It is important for those who travel separately and perhaps don't pay attention to the detail of the name on the reservation. Surely you have seen over the years the multiple gripes posted about the H's name always being on the reservation, which leads to the "MVC is sexist" complaints; or the W saying she was humiliated on a "girls trip" because they had to call her H from the front desk to allow her to check in. When the solution has always been at their fingertips.

 

[davidvel]

The MVC ownership accounts can indeed have multiple owners, however, each person has his or her own individual login. That is the difference, and that was the point of my response to the man who mentioned that his W's BonVoy number is the only on on the account when he logs into (his account) and makes a reservation (which is in his name). Should he desire to have his BonVoy number (because he isn't the owner designated as "primary") then all he need to is to contact CS to update his owner profile.

As to you not seeing a need to worry about separate logins, it works until it doesn't. The 3 widows I recently helped, did not know that they even could have their own login; and did not understand that the BonVoy account wasn't shared; nor did they understand what it meant to be an authorized card user instead of having their own credit card. One widow related to me the sheer terror she experienced when she'd traveled quite far (on her first solo trip post her H's death) to only be told that there was no reservation in her name and she was not authorized to check into the reservation made by her H; and when she went to use the Marriott branded credit card and it had been closed by the bank due to her H's death.

Thus, I always encourage folks to understand that each owner has their own login account. It is important for those who travel separately and perhaps don't pay attention to the detail of the name on the reservation. Surely you have seen over the years the multiple gripes posted about the H's name always being on the reservation, which leads to the "MVC is sexist" complaints; or the W saying she was humiliated on a "girls trip" because they had to call her H from the front desk to allow her to check in. When the solution has always been at their fingertips.

In over 15 years of browsing this board I cannot recall seeing any, much less multiple, posts about MVC being sexist. You made a veiled reference to this in an earlier post but now bring this bizzare claim to the forefront.

The widow did not have her name on the reservation because her name was not put on the reservation, not because she didn't have a separate account. This may have happened when her husband was alive, or after he died, but again has nothing to do with separate accounts. Simply put, he was put on the reservation when the week was booked, and not her. (Maybe they just didn't plan on him dying and they always put reservation in his name? If she had died with reservation in her name, he would have had the same problem.) Yes, people should know that their name should be on the reservation, but when spouses die lots of prior plans become muddled. [DELETED]

 

[dioxide45]

I cannot recall seeing any, much less multiple, posts about MVC being sexist.

I've seen it a few times. Here is such an instance by our moderator;

MVC Website Reservation Tech Issues?

But for months it has not worked correctly, if you had 2 things held and proceeded with one it dropped the hold on the second so was a useless function for a long time now! Hopefully with the update it will work correctly as it should! Again, I’ve confirmed your expectations are met by the new...

tugbbs.com

 

[Hindsite]

The MVC ownership accounts can indeed have multiple owners, however, each person has his or her own individual login.

Do you recall a time, probably pre 2010, when MVC accounts were joint? I know II ones were, and new profiles needed generating when they made the change, but I can't recall if that happened for MVC too.

As you say, everything works until it doesn't and this is no different. I don't need a widows lecture, and have ensured that both owners are appropriately informed and conveyed that to you.

Good for you for helping owners of any form.

 

[dioxide45]

Do you recall a time, probably pre 2010, when MVC accounts were joint? I know II ones were, and new profiles needed generating when they made the change, but I can't recall if that happened for MVC too.

As you say, everything works until it doesn't and this is no different. I don't need a widows lecture, and have ensured that both owners are appropriately informed and conveyed that to you.

Good for you for helping owners of any form.

An II membership is joint with all the other owners on the deeds that are associated with the account. Though I believe separate logins goes back as long as I can remember. I setup our separate MVC logins many years ago also. I do agree with your prior assessment about most people simply not knowing or really caring about how their login accounts are setup. For most people who vacation one or two times a year, how they login or make a reservation probably has little significance. As you mentioned, those traveling 100 nights or more (probably 75 or more really) should probably be more mindful of how they are making reservations and allocating ENCs. Doing will help them maximize their Bonvoy benefits.

I think the bigger issue is when people make a reservation and are traveling on their own and don't even think about it. Friends of ours were traveling as a couple, but only the wife went in to checkin. Since the reservation was made with the husband as the checkin guest (by default), they made her go back to the car to get him so they would let them checkin. It is clearly something people need to be mindful of when making reservations.

I am also not 100% sure how the resorts would handle an II reservation. The reservation is only in a single guests name on Marriott.com. I understand the II confirmation will list all the members that can checkin without a guest certificate. But does that really mean anything to the resort? I know once when we were checkin in at DSV, they went to the car to confirm my wife was with me as the reservation (exchange or getaway, not sure) was in her name on Marriott.com.

 

[davidvel]

I've seen it a few times. Here is such an instance by our moderator;

MVC Website Reservation Tech Issues?

But for months it has not worked correctly, if you had 2 things held and proceeded with one it dropped the hold on the second so was a useless function for a long time now! Hopefully with the update it will work correctly as it should! Again, I’ve confirmed your expectations are met by the new...

tugbbs.com

I don't see anything about MVC being sexist, but maybe that's what Sue meant when she said "don't get me started?" If so, she didn't "start."

 

[dioxide45]

I don't see anything about MVC being sexist, but maybe that's what Sue meant when she said "don't get me started?" If so, she didn't "start."

It seemed to be implied given the statement about male being considered primary. At least that was my take.

 

[Gemini Chica]

I need to do this for the first time, and I have two questions -
1. Do I use my own email so as I now its been completed or the guest and then I never have a copy for my records?
2. It shows the Bonvoy # as obligatory and I know for sure my friends don't have one, so how do I get around that?

 

[LeslieDet]

In over 15 years of browsing this board I cannot recall seeing any, much less multiple, posts about MVC being sexist. You made a veiled reference to this in an earlier post but now bring this bizzare claim to the forefront.

The widow did not have her name on the reservation because her name was not put on the reservation, not because she didn't have a separate account. This may have happened when her husband was alive, or after he died, but again has nothing to do with separate accounts. Simply put, he was put on the reservation when the week was booked, and not her. (Maybe they just didn't plan on him dying and they always put reservation in his name? If she had died with reservation in her name, he would have had the same problem.) Yes, people should know that their name should be on the reservation, but when spouses die lots of prior plans become muddled. No need to introduce your sexism rants here.

[DELETED] It isn't my "sexism" rant. It isn't a "bizarre claim". Simply because you do not participate in the multiple owner groups on FB doesn't mean that the comments I'm referring to do not exist. I do not believe that the company is sexist, indeed, I've spent a lot of time educating my fellow owners on the existence of their individual logins that will pre-populate their names.

Just this week there were comments in my group which said "It drives me crazy that they won’t list both spouses and always default to the Man of the family!" [DELETED] It aggravates me as well. The account is mine, and I make all the reservations but even when I sign in, it says welcome...with my husbands name, so his name shows up on the reservations. I have been adding my bonvoy number when I check in...for the principal of the thing." Or "She's right, they always default to the husband. I make all the reservations, I'm the one that signs in, it's my email etc; but even with that it says welcome ...and my husbands name."

Those are only a few from this week. While you live in your bubble on TUG, there is actually a world outside of TUG where this is discussed; and thus, I continue to help to educate my fellow owners on this subject.

And, as to the widow I'm referring to, how difficult is it for you to actually comprehend that she did not KNOW she had her own account. She did not KNOW that only her H's name was on the reservation. She did not KNOW because they had always used the same account to login and book. So, when he passed, she used that same old account, and the reservation was in his name without her having any clue that she could not simply check in. She had the same issue with hotel reservations. She made the reservation using his BonVoy account (because she thought they shared it), and using the BonVoy points in his account, and he was dead. She showed up at the hotel and they said nope. Not your reservation; not your account.

 

[LeslieDet]

Do you recall a time, probably pre 2010, when MVC accounts were joint?

Nope. I bought in 2002 and while the ownership is joint, the owner account numbers were individual. Of course, back then, you called in to make reservations so it wasn't an issue.

 

[igopogo]

I need to do this for the first time, and I have two questions -
1. Do I use my own email so as I now its been completed or the guest and then I never have a copy for my records?
2. It shows the Bonvoy # as obligatory and I know for sure my friends don't have one, so how do I get around that?

I completed a form last week without a Bonvoy number. Just give it a try.

Also I left my email in place for this purpose, but still never received confirmation. I went to Bonvoy (be sure you are logged out) and verified that the change was made using the confirmation number and new guest name. I checked at about 72 hours after submitting, and it was done, perhaps it was even faster.

 

[DeniseM]

Children - I am putting you on time out for the rest of the day, go have lunch and take a nap and you won't be so cranky tomorrow.

Friendly reminder: To block someone, click on their blue user name and click IGNORE.

 

[DeniseM]

Good morning! Your timeout is over! Play nice!

 

[jtp1947]

I completed the form and received an email of the reservation the next day with the updated guest information. This was for a reservation in June, 2025.

 

[Dean]

There may or may not be a tendency for MVC to list a husband as primary and wife as secondary at times without direction to do so. I know it's happened but it I'm sure it's happened in reverse as well. I do know that when we bought our retail week to enroll that they listed the wife as primary when I was primary on ALL 17 other weeks. I think we'd need access to a volume of information we'll never have to actually judge this issue of whether there's an unintended bias.

 

[DeniseM]

Sexism is a contentious social issue - let's get back on track. Any more debate on either side about this will be deleted.

 

[Hindsite]

An II membership is joint with all the other owners on the deeds that are associated with the account. Though I believe separate logins goes back as long as I can remember. I setup our separate MVC logins many years ago also.

I've got a record of our pre-enrolled II account prior to 2018 that has the contact name under account details as both owner names. For the enrollment we set up new accounts that were only allowed to be individual names. Both names appear in the name and address on the top right of the old .pdf II confirmations.
It made for some messy discussions at check-in with resorts and the various first and last names seemed to get jumbled up in the systems, so often the resort wouldn't recognise, whoever was trying to check in.

 

[Dean]

I've got a record of our pre-enrolled II account prior to 2018 that has the contact name under account details as both owner names. For the enrollment we set up new accounts that were only allowed to be individual names. Both names appear in the name and address on the top right of the old .pdf II confirmations.
It made for some messy discussions at check-in with resorts and the various first and last names seemed to get jumbled up in the systems, so often the resort wouldn't recognise, whoever was trying to check in.

Even though only my name appears in the profile online, both of our names appear on the confirmations historically and currently from both out corporate and individual account. We have not set up a profile with the spouse for either of the accounts.

 

[Hindsite]

Even though only my name appears in the profile online, both of our names appear on the confirmations historically and currently from both out corporate and individual account. We have not set up a profile with the spouse for either of the accounts.

Yes, same for us for the post 2018 enrolled weeks II account, it showed both names on the old .pdf confirmation on the right.
The pre 2018 non-corporate account has both names in the .pdf confirmation on the top left as: Name One & Name Two
and in the II account the Contact Name field was: Mr and Mrs Name One & Name Two
When that went into the Marriott hotels system, it often get jumbled, making it difficult for the front desk to actually identify us when we checked in, and the link to the Bonvoy account never seemed to work then or now.

 

[TUGBrian]

its fairly clear some of you dont care for each other. how about sticking to the topic vs it spiraling out of control on an unrelated and completely unhelpful tangent?

 

[Dean]

Yes, same for us for the post 2018 enrolled weeks II account, it showed both names on the old .pdf confirmation on the right.
The pre 2018 non-corporate account has both names in the .pdf confirmation on the top left as: Name One & Name Two
and in the II account the Contact Name field was: Mr and Mrs Name One & Name Two
When that went into the Marriott hotels system, it often get jumbled, making it difficult for the front desk to actually identify us when we checked in, and the link to the Bonvoy account never seemed to work then or now.

There have been other changes as well such as II not transmitting the fact that an exchanger is a MVC owner and now, an email and no PDF at all.

 

[michigander]

I would appreciate information on the appropriate way to add guests names for my daughter and husband for a week at a Marriott resort that was the result of a II exchange. Our II account is paid by Club dues to Marriott. I do not think I should have to buy an Interval guest certificate for my daughter (same last name). It is my understanding that the resort typically does not get the reservation information from II until a few weeks before check in. How can I do a MVC guest form 30 days before check in if the reservation is not in our account.