Making a View Request as Resale

[SNA27]

If a non VIP rents 6 months out and there is no availability for a VIP a day or 2 before check in I would believe the VIP is SOL and should have booked earlier.

That's a self-goal! He's talking about VIP benefits and you talk about availability!

 

[SNA27]

No. Whether you’re VIPG or VIPP or VIPP-PR the benefit is the same for all.
If Wyndham wants a difference between the VIP levels they could implement it, but today the benefit is the same for VIPG & above

No, VIP-PR has superior benefits. They have guaranteed reservations! From what I have read so far! Maybe I am wrong!

 

[Braindead]

Braindead's logic is more like Wyndham math. It never adds up. Holding inventory just in case a VIP shows up is absurd.

Wyndham isn’t holding inventory for VIPs. They should hold back upper level ocean front units as long as possible at checkin for VIPG & above.
I don’t think you understand logic. I never said availability should be withheld like PR units.

Make VIPs feel like they’re VIPs & watch what happens to sales!!

 

[SNA27]

Wyndham isn’t holding inventory for VIPs. They should be holding upper level ocean front units as long as possible at checkin for VIPG & above.
I don’t think you understand logic. I never said availability is withheld like PR units.

Make VIPs feel like they’re VIPs & watch what happens to sales!!

Ok, in effect, what you're saying boils down to this:
1. NON VIP owners should never be given DESIRABLE rooms until NON-DESIRABLE rooms are exhausted.
2. VIPs should not be given NON-DESIRABLE rooms until DESIRABLE rooms are exhausted.

Since VIPs are a small percentage of the population, situation 1 is more likely to occur and a NON VIP owner will be given a DESIRABLE room.
Unfortunately with a mix of different sized rooms and locations, check-in dates and duration, this is difficult to manage by clerks at check-in. AI program can do this! Pretty complex! But it costs money and you can never please everyone.
Even if such an AI program does the check-in, somebody will gripe! It's already a tough business and this is going to make it tougher.


Why only VIPG and above? What about VIPS? Chopped liver?

 

[Cyrus24]

So if you use your millions of resale points with VIP benefits would your reasoning also apply?

VIPG/VIPP/VIP-PR owner, regardless of where the points come from. That benefit probably won't be around long, however.

 

[Sandy VDH]

There is a room request program already in place at wyndham. It just isn't honored, well managed, or efficient. So it OFTEN does not work.

 

[Braindead]

Ok, in effect, what you're saying boils down to this:
1. NON VIP owners should never be given DESIRABLE rooms until NON-DESIRABLE rooms are exhausted.
2. VIPs should not be given NON-DESIRABLE rooms until DESIRABLE rooms are exhausted.

Since VIPs are a small percentage of the population, situation 1 is more likely to occur and a NON VIP owner will be given a DESIRABLE room.
Unfortunately with a mix of different sized rooms and locations, this is difficult to manage by clerks in the check-in. AI program can do this! But it costs money and you can never please everyone.
Even if such an AI program does the check-in, somebody will gripe! It's already a tough business and this is going to make it tougher.


Why only VIPG and above? What about VIPS? Chopped liver?

Correct & it doesn’t cost money to fill the upper ocean front rooms last.
I said VIPG & above due to VIPS can’t request a specific room under current VIP benefits.

 

[Cyrus24]

Honor requests of VIPG/VIPP and VIP-PR up unitl 4pm on the day of check-in. After 4pm, honor all requests in the order that they are received (at the desk). PERIOD. Easy system to manage and fair to the group that has the benefit of making requests.

 

[SNA27]

I have never requested Specific Rooms but I don't know which rooms are which. Is this information available? I would rather pick from the available DESIRABLE attributes. But the system is not equipped to do that right now.

 

[Cyrus24]

I have never requested Specific Rooms but I don't know which rooms are which. Is this information available? I would rather pick from the available DESIRABLE attributes. But the system is not equipped to do that right now.

There are ways to get the more desirable room info. Searching or asking on TUG as worked for me. The system can hardly handle what it needs to handle, now, giving us a drop down list might be just too much to ask for.

 

[dgalati]

VIP is not monolithic. Should VIPP be able to demand better treatment than the 'lower caste' VIPG? Should VIPP requests be honored before that of a VIPG? There's no end to this. A line has to be drawn somewhere!

Mgt get

There are ways to get the more desirable room info. Searching or asking on TUG as worked for me. The system can hardly handle what it needs to handle, now, giving us a drop down list might be just too much to ask for.

The $20 bill at check in works always. No matter if you own VIPP, resale or rent!

 

[Sandy VDH]

The $20 bill at check in works always. No matter if you own VIPP, resale or rent!

yes but the point of a VIP perk is to obtain it in advance and NOT have to pay (with a bribe or tip, I might add) for it again and chance it to the resort check in desk.

 

[cbyrne1174]

I called Ocean Walk and they were able to put in the view request for me even though it isn't guaranteed. That's all I wanted and I'm cool with only getting it half the time. That's better than buying VIPG to me. I can always book a 3 bedroom deluxe/ 2 bedroom lock-off through Club Wyndham if I really want the view. Apparently if you want to request a bigger unit, you call customer service and if you want a specific view, you call the resort.


Honestly, I would rather have a little bit of WorldMark and DVC points for the $25,000 price tag that Gold gets me. That way, I get access to all the WM locations without having to pay the BS $99 fee per reservation and also can do single night stays using WM bonus time and DVC.

 

[Sandy VDH]

I put in my requested unit on my VIP checkin screen, then I called Oceanwalk and told them that really my request is anything BUT a parking lot view. What did I get, a parking lot view. There are not that many of them, relatively speaking, but I got one anyway. I did not get the unit I requested during VIPP booking nor the any other view I verbally had them add to the record. So what exactly is the VIP perk then at his resort.

 

[Braindead]

VIPG/VIPP/VIP-PR owner, regardless of where the points come from. That benefit probably won't be around long, however.

I think it sticks around because VIPs pay the higher program fee on all points in the VIPs account.
We all know Wyndham likes receiving the program fees

Along this line, Ron P always argued that every year sales reimburses the resorts for all costs of the benefits received by VIPs.
I’ve seen several posts lately that don’t agree with Ron P statements.
Is there anyway to find out who pays for VIPs benefits each year.

 

[dgalati]

yes but the point of a VIP perk is to obtain it in advance and NOT have to pay (with a bribe or tip, I might add) for it again and chance it to the resort check in desk.

Tipping for great service is customary. Ones that don't tip usually get the parking lot view.LOL

 

[dgalati]

No, VIP-PR has superior benefits. They have guaranteed reservations! From what I have read so far! Maybe I am wrong!

IF SALES SAID IT HAS TO BE TRUE.

 

[SNA27]

There are ways to get the more desirable room info. Searching or asking on TUG as worked for me. The system can hardly handle what it needs to handle, now, giving us a drop down list might be just too much to ask for.

It can be done and it should be done! It will be done when more and more things are done online! That Brave New World can't be here sooner for me!

 

[Sandy VDH]

Tipping for great service is customary. Ones that don't tip usually get the parking lot view.LOL

Tipping for great service is customary. However, you are requesting preferential treatment for $$ at a department where tipping IS NOT CUSTOMARY. When was the last time you tipped the check in Staff at a hotel?

Room selection is supposed to be a benefit of VIP. Which people have already paid for. It annoys many who have been promised this as a perk and find instead the someone else bribes the check in counter crew to obtain what was a perk.

I think in the last 15 booking, where I have requested a room by room number, and the system let me enter it, (which means it was not already taken by someone else already), I have gotten that room a total of 2 times. 2 in 15 in pretty low deliver rate on a supposed perk of VIP. This has happened in a 4 BR Presidential where there was only 3 of that room type in the entire resort, down to a 1 BR unit. So it happens across the board. Some of this is training, the room booking info is NOT looked at or even considered by the resort because they do not know where it is. Some of this is a management issue of rooms, some resorts (Bonnet Creek often does this) chose to ignore all rooms and assign them their own way. Some resorts release rooms with views to those who agreed to attend sales presentation (Ft Lauderdale resorts have this happen frequently), thus upping their numbers going through sales.

You @dgalati have now highlighted payola as another method.

There is the rare resort that does honor what is promised. But with Wyndham that is now the rare exception, and sadly not the norm.

 

[SNA27]

Tipping for great service is customary. However, you are requesting preferential treatment for $$ at a department where tipping IS NOT CUSTOMARY. When was the last time you tipped the check in Staff at a hotel?

Room selection is supposed to be a benefit of VIP. Which people have already paid for. It annoys many who have been promised this as a perk and find instead the someone else bribes the check in counter crew to obtain what was a perk.

I think in the last 15 booking, where I have requested a room by room number, and the system let me enter it, (which means it was not already taken by someone else already), I have gotten that room a total of 2 times. 2 in 15 in pretty low deliver rate on a supposed perk of VIP. This has happened in a 4 BR Presidential where there was only 3 of that room type in the entire resort, down to a 1 BR unit. So it happens across the board. Some of this is training, the room booking info is NOT looked at or even considered by the resort because they do not know where it is. Some of this is a management issue of rooms, some resorts (Bonnet Creek often does this) chose to ignore all rooms and assign them their own way. Some resorts release rooms with views to those who agreed to attend sales presentation (Ft Lauderdale resorts have this happen frequently), thus upping their numbers going through sales.

You @dgalati have now highlighted payola as another method.

There is the rare resort that does honor what is promised. But with Wyndham that is now the rare exception, and sadly not the norm.

I don't think the Wyndham system is so sophisticated! From an IT perspective, it's almost impossible to program! How do you reserve specific rooms months in advance? You have to design a system where each room is a separate item to sell! Not 1BR, 2BR, 3BR etc.
I had always assumed it's a preference or privilege and not a right of a VIP to a specific room! Accommodation when availability permits!
But, I agree with you, Wyndham can and should do better!

 

[Braindead]

I don't think the Wyndham system is so sophisticated! From an IT perspective, it's almost impossible to program! How do you reserve specific rooms months in advance? You have to design a system where each room is a separate item to sell! Not 1BR, 2BR, 3BR etc.
I had always assumed it's a preference or privilege and not a right of a VIP to a specific room! Accommodation when availability permits!
But, I agree with you, Wyndham can and should do better!

It’s already in place & works. If you put in a unit number that has already been requested the booking system tells you that on the spot.
You just need to know the unit number you’re requesting matches the size of the unit you’re reserving.
I’ve made unit request while booking when ARP opens at 13 months out

The problem isn’t putting the request while booking, it’s getting the request honored at the resort!!!!

 

[CO skier]

I called Ocean Walk and they were able to put in the view request for me even though it isn't guaranteed. That's all I wanted and I'm cool with only getting it half the time. That's better than buying VIPG to me.

I am glad you were able to work it out on your own. There certainly was not any helpful advice offered for your situation.

I think all the VIPs in this thread missed the "Resale" part of your question.

 

[Sandy VDH]

It’s already in place & works. If you put in a unit number that has already been requested the booking system tells you that on the spot.
You just need to know the unit number you’re requesting matches the size of the unit you’re reserving.
I’ve made unit request while booking when ARP opens at 13 months out

Except that I had success 2 times out of 15 when I did enter a room number in the system. I get the system to accept a number and the resort does not honor it, or even see it, or care, on most of the occasions.

 

[CO skier]

… and hijacked your post into "Making a view request as a VIP."

 

[SNA27]

It’s already in place & works. If you put in a unit number that has already been requested the booking system tells you that on the spot.
You just need to know the unit number you’re requesting matches the size of the unit you’re reserving.
I’ve made unit request while booking when ARP opens at 13 months out

The problem isn’t putting the request while booking, it’s getting the request honored at the resort!!!!

It obviously doesn't work! The resort check-in staff have so little control over everything, as I have been finding out!
Clerks are no longer in control of this aspect and they have no ability to do so!
It's not your Mom&Pop Motel anymore!