Made Platinum again thanks to Marriott TS ownership

[Ann in CA]

I always book the AAA rate or 62+ rate and have always been upgraded to concierge floor and larger rooms. Breakfast is usually included on weekends. Also, if they don't ask you what gift you'd like on check in, when you get to your room call and ask them for your $100.

We checked into the Grand Chateau this afternoon, and the young man checking us in never mentioned the Platinum gift, although my husband's visa shows Platinum. My husband remembered that I'd told him about this post last month, as we had the same thing happen at Marbella, and it took several calls and faxing our bill to get it added. (they also had not given credit for the whole week, so it was worth the effort.)


I would not want to cause a problem for him, but it has been a couple of hours, and I don't think they will come rushing up to ask us.

So my question is whether the same $100 policy applies to MVCI, or just to Marriott hotels. My husband is all ready to call them, but I could also just mention it to the desk.

Any advice from the experts?

Thanks!

Ann

 

[dioxide45]

From the T&Cs.

Guaranteed Platinum Arrival Gift is available at all participating Marriott Hotel brands. If guarantee is not met, guest compensation applies (see below):

Brand
Guest Compensation*


JW Marriott, Autograph Collection, Renaissance Hotels, Marriott
Hotels & Resorts
$100 USD


Courtyard (U.S. & Canada),
SpringHill Suites, Residence Inn
$50 USD


AC Hotels, Courtyard (outside U.S. &
Canada)
$50 USD


Fairfield Inn & Suites, TownePlace
Suites
$25 USD


Marriott Vacation Club
$100 USD


EDITION
n/a

Not sure if this includes timeshare stays vs stays booked on Marriott.com.

 

[dualrated2]

"Get more when you check in. As a Platinum member, you’ll receive a special gift upon arrival at all participating hotels, offering you a choice of an amenity gift or bonus points. (Amenity gift not available at The Ritz-Carlton, EDITION and Marriott Vacation Club® locations.)"

Since the option for a gift is not available, they will say they have credited you with the points.

 

[Ann in CA]

From the T&Cs.



Not sure if this includes timeshare stays vs stays booked on Marriott.com.

Wow! Thanks, that was quick. The quote you provided does list "Marriott Vacation Club". Now, do you think that affects the young man cheching us in? Except for that, he was fine.

Of course we could say we'd just take the view of the strip instead. We did get the high floor, just not the best view, although it is pretty. We are not owners here, so not really surprised.

Thanks Dioxide45 for the actual quote if we decide to call.

 

[Ann in CA]

"Get more when you check in. As a Platinum member, you’ll receive a special gift upon arrival at all participating hotels, offering you a choice of an amenity gift or bonus points. (Amenity gift not available at The Ritz-Carlton, EDITION and Marriott Vacation Club® locations.)"

Since the option for a gift is not available, they will say they have credited you with the points.[/QUOTE

Sounds right. Thanks for the added details!

 

[jdking]

Platinum Upgrade

Question for you Platinum members. I am staying at the Grand Chateau in Vegas in a rented studio unit.

As a Platinum member am I entitled to an update to a one bedroom, if it is available? I was told by the front desk that as a Vacation Club, they don't participate in that portion of the Platinum plan.

What's that about? They can now participate as a regular Marriott Hoteler, but not that portion of the Platinum plan??:annoyed:

 

[LUV2TRVL2HI]

No Room Upgrades at Grand Chateau

Unfortunately the Platinum upgrade does not apply to Marriott Vacation Club locations. Per the marriott.com website:

"Free Room Upgrade: Suites not included; based on room availability at check-in and limited to a Member's personal guestroom. For Residence Inn and TownePlace Suites, upgrades from studio rooms to 1- or 2-bedrooms are not guaranteed. Not available at Marriott Vacation Club."