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Kudos to HGVC

H

hurnik

TUG Member
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I must say I'm very impressed with HGVC constant updates/communication with COVID, not to mention what they are actually DOING.

They could've literally screwed us, but they didn't (IMO).

Proud owner of HGV (resale).
 
Just curious. How are they keeping you updated? Regular emails?
 
SteveDavis said:
Just curious. How are they keeping you updated? Regular emails?
Click to expand...

Emails and updates on the club website. While we just canceled our June trip to Ocean 22, I appreciate all they are doing in regards to the pandemic. The way they are handling the points, fees and cleaning is exceptional. Closing the resorts to keep us safe and training their staff has been great. The supply of masks and gloves to their staff is commendable as well. Many businesses aren’t doing that and it helps both the customer and staff.

Very happy with HGVC and would like to purchase more resale points in the near future.
 
Out of the three system I have HGVC has been the most flexible and the most communicative.

Wyndham has been a medium. They extended banking, but as a VIPP it didn't impact me, but I appreciated their effort.

HICV has sent 1 email so far. They have done nothing about extending points.
 
SteveDavis said:
Just curious. How are they keeping you updated? Regular emails?
Click to expand...
I have been getting emails on what is going on. I got one today, 12 May, on what they are doing to protect owners when they start opening up resorts again.
 
I haven't received any emails from HGVC, but then again I own an affiliate and don't have any reservations.
 
dsmrp said:
I haven't received any emails from HGVC, but then again I own an affiliate and don't have any reservations.
Click to expand...

I own an affiliate, do not have any reservations and I am getting all the HGVC e-mails. However, a few weeks ago I tried logging into HGVC and it said I had no accounts. I was able to log in it but just didn't show that I was an HGVC member. I then checked my e-mails and noticed that for the prior 60 days or so I had received no HGVC e-mails. I called HGVC and after playing around on their end the rep said that my HH number was no longer listed in the profile. Apparently, it is needed to link the HGVC to my login info. He added it back and since then all is good. All I know is that I never deleted the HH number so there must have been some hiccup with the HGVC system. My suggestion - login to HGVC. If you get the same issue as I did call HGVC. Otherwise, check your "manage communications" settings in your profile.
 
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RX8 said:
I own an affiliate, do not have any reservations and I am getting all the HGVC e-mails. However, a few weeks ago I tried logging into HGVC and it said I had no accounts. I was able to log in it but just didn't show that I was an HGVC member. I then checked my e-mails and noticed that for the prior 60 days or so I had received no HGVC e-mails. I called HGVC and after playing around on their end the rep said that my HH number was no longer listed in the profile. Apparently, it is needed to link the HGVC to my login info. He added it back and since then all is good. All I know is that I never deleted the HH number so there must have been some hiccup with the HGVC system. My suggestion - login to HGVC. If you get the same issue as I did call HGVC. Otherwise, check your "manage communications" settings in your profile.
Click to expand...
Thx! I checked my communication settings, and had it on print only. So I changed it to email & print option.
 
Still waiting to hear if they're going to give any relief for limits on 2020 points.
They could cite the "accommodations unavailability" clause to say "No dice,"
but given their track record so far, they'll prolly do somethin'.
 
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Talent312 said:
Still waiting to hear if they're going to give any relief for limits on 2020 points.
They could cite a the "accommodations unavailability" clause to say "No dice,"
but given their track record so far, they'll prolly do somethin'.
Click to expand...

We just canceled our 3 bedroom at Ocean 22 next month, so we have 7000 points that will need to be bumped to next year.
 
dayooper said:
We just canceled our 3 bedroom at Ocean 22 next month, so we have 7000 points that will need to be bumped to next year.
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Were these using saved 2019 points? If so (or if one has paid for saving) this is supposed to happen automagically.

Cheers.
 
brp said:
Were these using saved 2019 points? If so (or if one has paid for saving) this is supposed to happen automagically.

Cheers.
Click to expand...

No, they are a combo of 2020 and 2021 points. I need to save them before the 31st. I used 2021 points as my free points holder. If we only take what we have planned now, We might lose 2020 points at the end of next year.
 
dayooper said:
... If we only take what we have planned now, We might lose 2020 points at the end of next year.
Click to expand...

I recently booked a trip for mid-December (Park City, UT), and still had some 2020 points.
I waited for HGVC to extend the points, but booked a trip for 2021 via RCI (Lido Key, FL).
Thus, it soaked up the 2020 points w-no save fee.
 
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