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  • A few of the most common links here on the forums for newbies and guests!

Interval International provides direct email for TUG member support

dioxide45 said:
While it does auto match. You do have 24 hours to cancel the match. You don't need Mark to help with that. You can do that over the phone with a regular rep.
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I didn't have an hour to spend on hold. Mark was much more efficient.
 
zentraveler said:
XYZ grid? No luck trying to look this up ….
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The post you are quoting is almost eight years old. Back then XYZ was a thing. Now II calls it "Choose 2". I don't think they are currently running this program.
 
Mongoose said:
I didn't have an hour to spend on hold. Mark was much more efficient.
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My three emails went unanswered. I truly didn’t expect much from Interval.
 
hsintang said:
Has anyone tried this email recently? any success?
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I talked with Mark this morning about this. It seems they may be having an issue with mail getting delivered to this email box. I sent an email last Thursday and I never received the normal immediate automated reply. When I finally was able to talk to him, he said he never saw my email to the TUG Members mailbox. It may be an issue with certain domains or something because the email box was getting emails from other people. They are researching the issue.
 
Mark have answered my emails in the past, within 48 hours and I have even spoken with him over the telephone.

He is a live person and not a robot. LOL
 
Mark comes through again! I was having an issue where I couldn't determine what to deposit because either VRI or Interval hadn't loaded the relevant dates into the calendar for my timeshare. Both companies pointed their fingers at the other. One email to mark, and he solved the problem. Kudos to Mark and Interval for providing this great service!
 
Mark also helped us fix my search which grabbed a disney Hilton head, when I should've only had Walt Disney World resorts. Birthday check-in for an Old Key West 2 bedroom unit, here we come!!
 
I was having issues (lots) connecting my Worldmark account with II. I got a suggestion on WMOwners to contact Mark to help get it resolved. I sent him an email and he responded within a few hours - amazing response time. He was able to get my issue resolved. Thanks to Mark , TUG and WMOwners for the assistance!
 
Mark, is a great resource to the TUG website members. IMHO.
 
Ok all you Interval enthusiasts…I have a promise in writing from Interval that they would refund $302, they have not done it and now I am not allowed to log-in. I have messaged BBB who claimed I could reopen complaint, now they say I cannot. My acceptance of terms was based on actual refund coming through. I sent message to Mark and fingers crossed. This is now becoming very disturbing.
 
Reached out to Mark today and a received a quick response to our question.
What an asset for us.
Thanks Mark
 
How does one get a hold of Mark?
 
Eggrollcreative said:
Ok all you Interval enthusiasts…I have a promise in writing from Interval that they would refund $302, they have not done it and now I am not allowed to log-in. I have messaged BBB who claimed I could reopen complaint, now they say I cannot. My acceptance of terms was based on actual refund coming through. I sent message to Mark and fingers crossed. This is now becoming very disturbing.
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Any updates?
 
Yes I received a refund for the second credit and was able to book a two bedroom in the same town (Ormond Beach) for same price as the two studios. I called resort and they have us down and they are open. We go on Saturday! I hope! Pins and needles. I left a five star review on Yelp and after my week will leave one on BBB thanking them.
 
Eggrollcreative said:
Yes I received a refund for the second credit and was able to book a two bedroom in the same town (Ormond Beach) for same price as the two studios. I called resort and they have us down and they are open. We go on Saturday! I hope! Pins and needles. I left a five star review on Yelp and after my week will leave one on BBB thanking them.
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Great news. Glad that it worked out and have a great time on your trip.
 
klpca said:
That looks right. Did you copy it from the first post in this thread? If so, that is the correct email address. FYI he won't be responding over the weekend.
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Oh yes, re copying the email address from tug. I have no immediate issue but wanted to save the very valuable good contact info. People refer to Mark as if they had a direct line to him so just wanted to be sure this was THE way to reach out if needed. Thanks much.
 
TUGBrian said:
I have recieved notification today that Interval has created a special email address specifically for TUG members who need direct assistance with II questions/concerns/issues.


tugmembers@intervalintl.com

feel free to use this email for appropriate situations where perhaps the regular website or phone number is not getting you the information you need.
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Thank you! I am Wyndham owner and have no idea why they changed to RCI which I see as useless and obnoxiously overpriced.
Will email II to see if I can have them back.
 
TatiLady said:
Thank you! I am Wyndham owner and have no idea why they changed to RCI which I see as useless and obnoxiously overpriced.
Will email II to see if I can have them back.
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Wyndham owns RCI.
 
TatiLady said:
Will email II to see if I can have them back.
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Moving from II to RCI is a one-way trip for Club Wyndham owners. I forget the details, but owners with an II affiliation had to take some affirmative steps to keep it, and if they didn't it is gone.

I've found using Wyndham points in RCI to have some value for me. In particular, Hawaii is usually a good deal, and the urban locations are often very good deals. It will be different than II, but once you get the hang of it you might find it at least decent. However, in many cases using the points internally is a better deal.
 
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