Interval International provides direct email for TUG member support
I have recieved notification today that Interval has created a special email address specifically for TUG members who need direct assistance with II questions/concerns/issues. tugmembers@intervalintl.com feel free to use this email for appropriate situations where perhaps the regular website...tugbbs.com
Dioxide, thanks for this - I did reach out to the tugmembers email after phone calls to II and Vistana did not resolve my concerns. I provided some screenshots and other details about the situation.
Part of the email I received back below: "In our review of your concerns, we were able to determine the error which created the examples you provided. Therefore, to resolve the issue, your original deposit of the 2025 usage year, #0XXXXXXXX was canceled. It has been redeposited as #0XXXXXXXX."
No explanation of what the "error" was, or who was responsible. But my search visibility is much improved since then.