HGVC website: Sorry, an error has occurred.

[CalGalTraveler]

I am going to do this next time I call in. Can reduce points but not add when changing res.

 

[GT75]

Can reduce points but not add when changing res.

Except for this issue (which is fairly significant), the change feature is working better than last year. Then I couldn't figure out why it did or didn't work.

 

[PigsDad]

Can reduce points but not add when changing res.

This explains why, when I was walking a reservation last week, I was successful some days, and had to call in other days. Being in the business of creating and supporting high-volume web applications, I find it amazing how many ways HGVC's IT can continue to screw up their application! I'm thinking they do little to no user acceptance testing. Just crazy.

Kurt

 

[2disneydads]

I have tried twice tonight on two different browers to make a reservation with a guest's name. Both times, I get something like pop-up messages telling me that I have been blocked. I will call tomorrow, but it made me a little nervous, because it looks something like a hack (though it probably isn't). The messages direct me to contact HGVC. Very strange. And on both MS Edge and Firefox.

 

[GT75]

I'm thinking they do little to no user acceptance testing. Just crazy.

I am thinking the same thing.

 

[brp]

TI'm thinking they do little to no user acceptance testing. Just crazy.

Kurt

Sure they do. We're the users. We're doing the testing. We don't accept

What they appear not to do is much in the way of pre-release regression testing (really basic stuff). Then, realizing how munged this was, not sure why they didn't roll back to a stable check point and fix this offline. I asked them this yesterday. We'll see if they answer

Cheers.

 

[mjm1]

New owner here and I got the error message when trying to walk a reservation. I need to call HGVC in the morning. Per their site they open at 8am ET. Is that correct? Thank you.

Best regards.

Mike

 

[GT75]

New owner here and I got the error message when trying to walk a reservation. I need to call HGVC in the morning. Per their site they open at 8am ET. Is that correct? Thank you.

That is correct. Was the reservation change requiring more points?

 

[mjm1]

That is correct. Was the reservation change requiring more points?

Thank you. Yes, need more points. The same issue as others have reported. I was hoping IT would have fixed it, but not yet.

Best regards.

Mike

 

[Talent312]

I think they must've hired stoners fresh out of high-school
to run their IT department, and they spend a good portion
of their time partying. "Hey, dudes. Wassup?"

Kind'a like the crew working on my kitchen remodel.
.

 

[GT75]

Well, on the bright news, I haven't had any transactions mess up on my points. Now that would be a disaster.

 

[brp]

I think they must've hired stoners fresh out of high-school
to run their IT department, and they spend a good portion
of their time partying. "Hey, dudes. Wassup?"

Kind'a like the crew working on my kitchen remodel.
.

You clearly know little of stoners and software development. Had they hired high school stoners, this would:

a. Not have happened
b. Been fixed even if it did

Here in Silicon Valley, some of the best code is written while on something. I no longer code, but did once

Cheers.

 

[dayooper]

You clearly know little of stoners and software development. Had they hired high school stoners, this would:

a. Not have happened
b. Been fixed even if it did

Here in Silicon Valley, some of the best code is written while on something. I no longer code, but did once

Cheers.

When my wife used to code, she would listen to either speed or industrial metal music. The fast, driving beat of the music helped her brain code better.

She’s not a metal head at all. She likes alternative music, but much less aggressive than her coding music. Since she stopped coding, she hasn’t listened to that type of music since.

 

[terces]

I for one would like to keep these threads filled with helpful information instead of irrelevant thoughts and complaining. Moderator, can some of these posts be deleted?

 

[PigsDad]

I for one would like to keep these threads filled with helpful information instead of irrelevant thoughts and complaining. Moderator, can some of these posts be deleted?

I've seen nothing here that violates TUG's rules. Going off-topic is just the nature of forums. No thought police here (thankfully!).

Kurt

 

[dayooper]

I for one would like to keep these threads filled with helpful information instead of irrelevant thoughts and complaining. Moderator, can some of these posts be deleted?

One of the great things about TUG is the community aspect. The little side bar off topic conversations allow me to get to know my fellow tuggers better. Yes, many here are only online for the info, but if that’s all it was, than it would become a cold, sterile place where people might not stick around.

Maybe no one likes me here, and that would be fine, but I have grown to like many of the regulars. I wouldn’t have gotten to know their online personalities as well if their weren’t some off topic conversations.

Edited for correcting autocorrect

 

[brp]

Ok, sorry to throw real data in here, but I have to

Received email from HGVC:

Hello,

Thank you for your email. Additional website updates were completed this afternoon, fixing many of the known errors.

Please try again and let us know if you are still experiencing any problems.

Tried Cancel, and it worked!

Cheers.

 

[escanoe]

Ok, sorry to throw real data in here, but I have to

Received email from HGVC:

Tried Cancel, and it worked!

Cheers.

Progress is good. Just tried to modify a reservation in a way that added points. Still not working. I'm ready for them to bring in the fresh high school graduates and what ever performance enhancing substances they need.

 

[PigsDad]

Tried Cancel, and it worked!

Little victories are good! I have done several transactions in the last few weeks: changing and cancelling several winter reservations, and creating / walking a couple of consecutive reservations for a long early June trip we are putting together. Today I made a new reservation without issue; three weeks ago I was not able to do that. The website has gradually been getting better and faster since the time when the major issues began, so it has been encouraging that they are at least working on it.

I'll have to say I have been impressed that when I have needed to call in, the phone lines have not had long waits at all.

Kurt

 

[brp]

I'll have to say I have been impressed that when I have needed to call in, the phone lines have not had long waits at all.

Kurt

That part has particularly surprised me. Given website issues, and the need to call, I'd have expected longer waits....but not the case.

Cheers.

 

[hurnik]

Now if they'd fix the Guest Certificate issue where it doesn't actually send the email (I think this is going on like what, 4-5 years or longer now). Every time I have to call in and have them resend the email.

 

[Oscar923]

I just tried changing an existing reservation by adding a day; it is still not working.

 

[frank808]

I have been adding one day for the past couple of nights and it has been working for me fine. I am just adding and not taking off any nights.

Sent from my SM-N950U using Tapatalk

 

[Great3]

I have been adding one day for the past couple of nights and it has been working for me fine. I am just adding and not taking off any nights.

Sent from my SM-N950U using Tapatalk

Wow, you serious. That stinks, as adding a day doesn't work at all for me. I still have to call in every 2-3 days. I still find it true if I modify to use less points, it works, but can't modify to need more points.

Great3

 

[CalGalTraveler]

I added enough points to make a full week so there are no fluctuations in value as I walk the reservation. No issues so far. When I get to our desired dates, will drop the extra days. This may require a call but better than daily calls.

P.S. Another good point about HGVC is that customer service answers the phone promptly and the CSRs are knowledgable. Nothing worse than waiting on hold for 30+ minutes when you have a simple question that can't be addressed by the website.