- Joined
- Dec 21, 2014
- Messages
- 9,842
- Reaction score
- 8,353
- Points
- 498
- Location
- California
- Resorts Owned
- HGVC, MVC Vistana
I am going to do this next time I call in. Can reduce points but not add when changing res.
Except for this issue (which is fairly significant), the change feature is working better than last year. Then I couldn't figure out why it did or didn't work.Can reduce points but not add when changing res.
This explains why, when I was walking a reservation last week, I was successful some days, and had to call in other days. Being in the business of creating and supporting high-volume web applications, I find it amazing how many ways HGVC's IT can continue to screw up their application! I'm thinking they do little to no user acceptance testing. Just crazy.Can reduce points but not add when changing res.
I'm thinking they do little to no user acceptance testing. Just crazy.
TI'm thinking they do little to no user acceptance testing. Just crazy.
Kurt
New owner here and I got the error message when trying to walk a reservation. I need to call HGVC in the morning. Per their site they open at 8am ET. Is that correct? Thank you.
That is correct. Was the reservation change requiring more points?
I think they must've hired stoners fresh out of high-school
to run their IT department, and they spend a good portion
of their time partying. "Hey, dudes. Wassup?"
Kind'a like the crew working on my kitchen remodel.
.
You clearly know little of stoners and software development. Had they hired high school stoners, this would:
a. Not have happened
b. Been fixed even if it did
Here in Silicon Valley, some of the best code is written while on something. I no longer code, but did once
Cheers.
I've seen nothing here that violates TUG's rules. Going off-topic is just the nature of forums. No thought police here (thankfully!).I for one would like to keep these threads filled with helpful information instead of irrelevant thoughts and complaining. Moderator, can some of these posts be deleted?
I for one would like to keep these threads filled with helpful information instead of irrelevant thoughts and complaining. Moderator, can some of these posts be deleted?
HGVC said:Hello,
Thank you for your email. Additional website updates were completed this afternoon, fixing many of the known errors.
Please try again and let us know if you are still experiencing any problems.
Ok, sorry to throw real data in here, but I have to
Received email from HGVC:
Tried Cancel, and it worked!
Cheers.
Little victories are good! I have done several transactions in the last few weeks: changing and cancelling several winter reservations, and creating / walking a couple of consecutive reservations for a long early June trip we are putting together. Today I made a new reservation without issue; three weeks ago I was not able to do that. The website has gradually been getting better and faster since the time when the major issues began, so it has been encouraging that they are at least working on it.Tried Cancel, and it worked!
I'll have to say I have been impressed that when I have needed to call in, the phone lines have not had long waits at all.
Kurt
I have been adding one day for the past couple of nights and it has been working for me fine. I am just adding and not taking off any nights.
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