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HGVC website: Sorry, an error has occurred.

Great3

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Hello All,

Anybody else keeps getting "Sorry, an error has occurred. Please try again", when trying to add days to existing reservation?

Thanks,
Great3
 
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escanoe

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Hello All,

Anybody else keeps getting "Sorry, an error has occurred. Please try again", when trying to add days to existing reservation?

Thanks,
Great3
I get that when trying to move an existing reservation to a different date and resort.
 

GT75

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I have been getting that also for the past week when "walking reservations". I just call CS then.
 

PigsDad

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Yeah, it seems to be having some major problems lately. Very slow, and last night I was not able to even log in. Grrr...

Kurt
 

SmithOp

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They must be rolling out some new features and breaking old ones, apparently they dont do system testing. We are the beta test group!


Sent from my iPad using Tapatalk Pro
 

buzglyd

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I noticed the unit descriptions pop out from a side drawer now and are larger and include a photo. It’s slow for sure right now.
 

Denise L

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I will always get that error when trying to add a night to a W57 reservation. Apparently the problem is now more widespread. Maybe they are breaking it all so they can fix it. I've gotten used to calling to modify a reservation.
 

Great3

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I have been getting that also for the past week when "walking reservations". I just call CS then.
I know, we can call them. Just used to doing everything yourself. Definitely the new website isn't working right compare to before. Always new, but hardly an improvement with every update.

Great3
 

GT75

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Always new, but hardly an improvement with every update.
I think that the change feature is worse than before. I have given up and just call it in now.
 

hurnik

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Been getting errors all day today. Earlier couldn't make it past the "select account" screen.

Now it just spins and sits there.
 

escanoe

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The error message appears to have changed. After I move the sliders to change the date, click through attestations and select "confirm changes" instead of getting the the previous error message it now displays "mail@host.com for assistance" on the screen.
 

Great3

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The error message appears to have changed. After I move the sliders to change the date, click through attestations and select "confirm changes" instead of getting the the previous error message it now displays "mail@host.com for assistance" on the screen.
I don't even get to the point where I can click on the button to "confirm changes". After I move the sliders, and click to book the new dates I want, I immediately get the error "Sorry, an error has occurred. Please try again". And yes, I am trying Chrome browser per the HGVC website notice, after I noticed problems with Edge browser not even updating availability when moving the sliders.

I just gave up, I sent feedback thru the feedback link and also emailed input@hgvc.com. Don't expect any response from HGVC though. Oh well, everybody is dealing with the same thing.

Great3
 

jehb2

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When I call in the mornings to change my reservation they profusely apologize about their internet problem
 

Denise L

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I also liked the slider when it stopped at the beginning of each date and not in the middle. It's super hard to slide it, too. I hope they can fix the problems soon.
 

brp

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I also liked the slider when it stopped at the beginning of each date and not in the middle. It's super hard to slide it, too. I hope they can fix the problems soon.
I much prefer the middle and find this to be an improvement. Makes it much more clear, IMO, just which are the check-in and check-out days. Before, it was ambiguous. Now, it is not.
But, yeah, easier to move would be better.

Cheers.
 

PigsDad

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I much prefer the middle and find this to be an improvement. Makes it much more clear, IMO, just which are the check-in and check-out days. Before, it was ambiguous. Now, it is not.
But, yeah, easier to move would be better.
I second that the new slider is much more intuitive, and I haven't experienced an issue with moving it (when the system is working). With the old slider, I ended up having to hover over the slider to see the actual check out date -- it's not as if you check out at midnight, right? So what did a slider position of right between the two days really mean?

With that said, if they had a system that would WORK right now, I'd go back to the old slider in a heartbeat! I have not been successful in using the website for any reservation lately -- it just errors out at various stages of the process.

Kurt
 

GT75

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I was able to make new reservations just not modify reservations.
 

brp

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I was able to make new reservations just not modify reservations.
Yup. Canceling a reservation is also a suck. Something to the effect of "There has been an error. Either the reservation has already been cancelled (it had not!), or there has been a cancellation error."

A call got it done quickly, with apologies. I feel for the phone agents who are not responsible for this, but have to deal with annoyed people. I was not annoyed with the phone agent :)

Cheers.
 

SmithOp

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I was just able to modify a reservation for Seaworld, moved it out a week to avoid Dorian. Using Chrome on my iPad.

There are tons of available units in Orlando right now, must be a lot of people modifying or canceling.

I see the same with Marriotts in Interval using an AC.

Sent from my iPad using Tapatalk Pro
 

escanoe

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I was just able to modify a reservation for Seaworld, moved it out a week to avoid Dorian. Using Chrome on my iPad.

There are tons of available units in Orlando right now, must be a lot of people modifying or canceling.

I see the same with Marriotts in Interval using an AC.

Sent from my iPad using Tapatalk Pro
Just tried to log on and see how it would work for me now.

hoping for better than ...

upload_2019-8-29_15-44-25.png
 

SmithOp

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Just tried to log on and see how it would work for me now.

hoping for better than ...

View attachment 13700
Clean cache in your browser, you have some bad data stored, the site is up and running. I was able to move dates, then I moved it again and changed resorts with no problem.

It was a little slow changing resorts because it shows all availability.


Sent from my iPad using Tapatalk Pro
 

escanoe

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Clean cache in your browser, you have some bad data stored, the site is up and running. I was able to move dates, then I moved it again and changed resorts with no problem.
Not being able to log in was temporary. I cleaned my cache, and it is still not letting me move a reservation. I notice they still have the flag at the top about their being website challenges. Is anyone other than @SmithOp able to move an existing reservation?
 
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GT75

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Not being able to log in was temporary. I cleaned my cache, and it is still not letting me move reservation. I notice they still have the flag at the top about their being website challenges. Is anyone other than @SmithOp able to move an existing reservation?
I cleared my cache and was able to modify two reservations. I then wasn't able to cancel a couple of other reservations (I would have expected that to work) so I had to call CS. I was able to make another reservation. Web site speed seemed normal.
 
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escanoe

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Finally, moving my reservations worked without a hitch tonight.
 

escanoe

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After working Saturday evening to walk a reservation, it has not worked to move a reservation online since then.
 
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