HGVC new loyalty tiers for direct owners

[johnnyrocket237]

I attended a timeshare presentation and it seems like they are replacing the existing three tier eee elite for direct buyers with new rewards (for direct buyers). This is a draft / not yet official guide to the new tiers.
i don’t understand all of it but though it would be interesting to get the opinions from the community as to whether it has any effect on existing resale owners or what this means.
In particular, don’t understand redemption, flexibility, or value. tiered priority access. Or whether resale owners will automatically get standard since range starts at 0.

 

[HuskerATL]

This matches others that have been shared. Look under one of the other threads to compare. Where was your presentation? There are people on FB arguing that these are DGI Max Tiers but I think they are just Max Tiers for anyone in Max.

 

[HuskerATL]

Here they are from the other thread,

https://imgur.com/a/KVrf8Qt

 

[johnnyrocket237]

what will this mean for open season? do you think they might do away with it as a max only perk?

 

[jabberwocky]

what will this mean for open season? do you think they might do away with it as a max only perk?

Would they really want to eliminate getting cash from anyone for what would otherwise be unsold rooms? I could see them offering an open season discount to max owners perhaps, but at the end of the day my money as a legacy resale owner should be just as good as someone else’s.

 

[HuskerATL]

what will this mean for open season? do you think they might do away with it as a max only perk?

I don't think OS is going anywhere.

 

[HuskerATL]

The Surprise and Delight bullet is kind of funny....maybe folks would be surprised and delighted if they actually got it.

 

[PigsDad]

I attended a timeshare presentation and it seems like they are replacing the existing three tier eee elite for direct buyers with new rewards (for direct buyers).

They are not replacing the existing Elite tiers -- what you saw was the "elite" tiers for the MAX members. For HGV legacy members (those who choose not to buy into the MAX program), the Elite tiers are remaining the same. You might not want to believe everything you hear from a salesperson, as they have a terrible reputation for saying anything in order to get their marks to fork over tons of money.

Kurt

 

[HuskerATL]

They are not replacing the existing Elite tiers

I am not sure about this. In the presentation that I had, he didn't necessarily refer to Max for the Tiers and this picture from my presentation says, "Formerly known as Elite,..." and doesn't say Max on it.

 

[escanoe]

Hmmmmm. I wonder if the note on the bottom about the Registry Collection no longer being available could be an indication that RCI may not be in HGV’s future???

I am not going to read much into what is said on the sales floor on elite benefits …. but it may be a small tell.

I am not sure about this. In the presentation that I had, he didn't necessarily refer to Max for the Tiers and this picture from my presentation says, "Formerly known as Elite,..." and doesn't say Max on it.

View attachment 53680

 

[HuskerATL]

Of course from this page, it appears the tiers are just Max but we will see what is actually rolled out when Max is real.

Discover Hilton Grand Vacations | Vacation Membership

See how Hilton Grand Vacations evolved vacation membership to offer one of the most innovative and flexible products in our industry. Learn more!

www.hiltongrandvacations.com

 

[audirt]

So the 10-mo search is going to be a perk of Elite members that buy into Max? Is that the consensus?

I could have my in-laws gift their (retail) ownership to us and that would give us enough points (20k) to be "preferred", but there's no point if I'm going to have to shell out $$$ to join Max. The only feature of Max that is remotely tempting to me is that 10-month booking window.

 

[HuskerATL]

So the 10-mo search is going to be a perk of Elite members that buy into Max? Is that the consensus?

I could have my in-laws gift their (retail) ownership to us and that would give us enough points (20k) to be "preferred", but there's no point if I'm going to have to shell out $$$ to join Max. The only feature of Max that is remotely tempting to me is that 10-month booking window.

We will see what the Loyalty Search Request actually does when it is implemented but I don't think a gift will get you into Max. You would need to add new money in some way, such as an upgrade or the $7k initiation fee that is supposed to be coming later this year for HGVClub Legacy folks.

 

[johnnyrocket237]

Would they really want to eliminate getting cash from anyone for what would otherwise be unsold rooms? I could see them offering an open season discount to max owners perhaps, but at the end of the day my money as a legacy resale owner should be just as good as someone else’s.

glad to hear this, this was also my thought.
my sales person told me that open season was “not for me” and that I should worry about “legitimatizing” my ownership by upgrading.
i just bought my resale last year and was actually staying using open season points.
btw the new 2022 rule book does have a statement that is worrisome for open season:

”Persons who acquire their ownership interest from the resale market may receive limited Club benefits, including, but not limited to, restrictions on the ability to convert ClubPoints into Hilton Honors Points on an every-use-year basis and on the use of Open Season rental benefits.”

also i just closed on a penthouse unit at Grand Islander, which reflected on my hgvc account as of Saturday. I tried looking at Penthouse open season and it is still saying that I must be a penthouse owner to use… which I now am.

so either they haven’t updated their system fully to reflect this, or they have implemented a change where new resale owners cannot use open season. (My non-penthouse OS still works fine, but I also bought a property last nov, so perhaps they will grandfather in existing owners).

 

[HuskerATL]

”Persons who acquire their ownership interest from the resale market may receive limited Club benefits, including, but not limited to

Key word is "may". I have not heard of resale owners without access to OS. I do but I own both so others, with only resale, would need to verify.

 

[johnnyrocket237]

Another interesting question:
currently they are trying to pressure resale owners to “upgrade” to get into HgcMax. For me, sales lady wanted me to exchange 1B for 2B (both ocean view platinum Grand Islander) for $15k ($135k-$120k, their pricing).
but for upgrading, my suspicion is that you are selling a deeded property with existing MF for the new point-based trust-system property with fixed MF $0.22/pt (which I read about in another thread). If so that is highly tricky… You think that you are selling one deed for another, but you might actually He giving up your deed entirely.

 

[escanoe]

I am 100% resale. I have never booked using OS. But it appears to be an option and lets me click all the through to the payment screen.

Key word is "may". I have not heard of resale owners without access to OS. I do but I own both so others, with only resale, would need to verify.

 

[HuskerATL]

Another interesting question:
currently they are trying to pressure resale owners to “upgrade” to get into HgcMax. For me, sales lady wanted me to exchange 1B for 2B (both ocean view platinum Grand Islander) for $15k ($135k-$120k, their pricing).
but for upgrading, my suspicion is that you are selling a deeded property with existing MF for the new point-based trust-system property with fixed MF $0.22/pt (which I read about in another thread). If so that is highly tricky… You think that you are selling one deed for another, but you might actually He giving up your deed entirely.

They tried that with me also but I would have had a deed for the new one. I didn't do it. It will be interesting to see what options resale only folks have for Max. There will be the option to pay $7k to join later this year but, that may only be for HGVClub Legacy retail owners. There have been comments that resale owners will need to upgrade. We will see.

 

[dayooper]

Another interesting question:
currently they are trying to pressure resale owners to “upgrade” to get into HgcMax. For me, sales lady wanted me to exchange 1B for 2B (both ocean view platinum Grand Islander) for $15k ($135k-$120k, their pricing).
but for upgrading, my suspicion is that you are selling a deeded property with existing MF for the new point-based trust-system property with fixed MF $0.22/pt (which I read about in another thread). If so that is highly tricky… You think that you are selling one deed for another, but you might actually He giving up your deed entirely.

I don't think that's the case. The points based system hasn't been implemented yet, nor has it been mentioned by anybody other than sales people. There have been sales people that have said they don't know where the talk of a points system is coming from. I get the feeling that the $0.22 MF per point is just a scare tactic to get owners to buy now. I wouldn't believe anything that comes from a sales person's mouth.

 

[PigsDad]

I am not sure about this. In the presentation that I had, he didn't necessarily refer to Max for the Tiers and this picture from my presentation says, "Formerly known as Elite,..." and doesn't say Max on it.

Well, I am going by what has been published, and don't put much stock into sales material that is created to help the sales staff close more retail deals. I guess we will just have to see when this all settles out, but they have been indicating that they will not be changing legacy programs, so why would they increase benefits for those Elite members who do not buy into MAX?

Kurt

 

[HuskerATL]

so why would they increase benefits for those Elite members who do not buy into MAX?

Because they appreciate all the money these folks have spent in the past.... Wait...never mind.

 

[audirt]

We will see what the Loyalty Search Request actually does when it is implemented but I don't think a gift will get you into Max. You would need to add new money in some way, such as an upgrade or the $7k initiation fee that is supposed to be coming later this year for HGVClub Legacy folks.

Yes, I totally agree and meant to add a "plus $7k Max fee" on my original post.

Like you, I want to see what comes of the actual 10-month search, if it happens. My perception is that very few HGV members are Elite, so the rollout of that feature might be marginal.

 

[ocdb8r]

I don't think that's the case. The points based system hasn't been implemented yet, nor has it been mentioned by anybody other than sales people. There have been sales people that have said they don't know where the talk of a points system is coming from. I get the feeling that the $0.22 MF per point is just a scare tactic to get owners to buy now. I wouldn't believe anything that comes from a sales person's mouth.

The points based system already exists - they are selling the Diamond resorts trust points products.

 

[dayooper]

The points based system already exists - they are selling the Diamond resorts trust points products.

They aren’t selling that as an HGVC product. Could they in the future? Sure, but HGVC is still in the business of selling deeds.

 

[GT75]

my sales person told me that open season was “not for me” and that I should worry about “legitimatizing” my ownership by upgrading.

What your salesperson was actually trying to do was sell you something/anything in order to make a commission. That is what they always are going to do on each and every owners update (aka sales presentation).