Help Needed: Marriott removing transferred points from Account

[davidvel]

You seem to have a lot more faith in their IT and in general. Implementing 2FA takes much more than "a few hours". Your talking about a rather fundamental change to how a user accesses the site. Not only do they have programming, but you have testing, training owner services to answer questions, owner education. Many smaller companies utilize a vendor to implement SMS 2FA, so you have procurement of said services. Using an authenticator app only increases the owner education end of things. Easy enough...

Not really hard at all with all of the existing services. Email is easier than text but they already have these systems on the marriott.com side. I have programmed 2FA for a website I run, and it took me half a day to set up. It is actually incredibly simple. Generate number. Add to database, send to user, user enters, check against session in database, let them through. (Slightly more complicated but not for a professional.) And I am not a coder by trade. Kids in college learn this in a single lecture.

 

[dioxide45]

Not really hard at all with all of the existing services. Email is easier than text but they already have these systems on the marriott.com side. I have programmed 2FA for a website I run, and it took me half a day to set up. It is actually incredibly simple. Generate number. Add to database, send to user, user enters, check against session in database, let them through. (Slightly more complicated but not for a professional.) And I am not a coder by trade. Kids in college learn this in a single lecture.

You're still ignoring testing, validation, call center and owner education. There is more to this than a single developer writing some code.

 

[davidvel]

You're still ignoring testing, validation, call center and owner education. There is more to this than a single developer writing some code.

Why do you need all that? The validation and testing are done in the coding phase, a few hours.

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Educated and trained.

 

[dioxide45]

Why do you need all that? The validation and testing are done in the coding phase, a few hours.

PLEASE CLICK HERE TO SEND AN EMAIL/TEXT, then fill in the code in the box below.

Educated and trained.

That isn't how IT shops should operate. Especially when you are sending changes out to hundreds of thousands of users. Ever wonder why more stuff is broken than what they fixed when they implement overnight maintenance?

 

[LeslieDet]

OK
Not looking to be argumentative in any manner with anyone on the thread
I rent points and this issue has me wondering how it could happen
I am sure other people are wondering what the facts are around this situation
It sounds like details are not plentiful
Marriott is probably in fraud mode which means they will provide few if any details about the situation
It is what it is

I'm not arguing with you; the OP hasn't returned to provide any details. There are some folks who have no clue about how things work who always jump immediately to MVC must have done something wrong. Ignore those ones. I agree more details are needed.

What I can say is that in the FB group yesterday, there was an anonymous post using these facts. I presume the person making this post is the one who posted in the FB group. Whether in the original post or in a response to a comment made by daviator in that FB group, there was a statement by the anonymous person who was posting the question that they knew that the person they actually conducted the transaction with on VPE was not the owner of the points. I asked them to clarify what they meant by that -- did they mean they knew that at the time of the original rental or did they learn that after the rental when MVC was clawing back the points? Anonymous did not respond, instead the post was deleted. I was never able to confirm exactly what they were saying.

Just keep in mind that the internal form to transfer points is generated after a login to the owner account. It isn't a random submittal via an external email request or a fax.

 

[davidvel]

That isn't how IT shops should operate. Especially when you are sending changes out to hundreds of thousands of users. Ever wonder why more stuff is broken than what they fixed when they implement overnight maintenance?

I know you think it is a big endeavor, but it really is not. No worries.

 

[davidvel]

I'm not arguing with you; the OP hasn't returned to provide any details. There are some folks who have no clue about how things work who always jump immediately to MVC must have done something wrong. Ignore those ones. I agree more details are needed.

What I can say is that in the FB group yesterday, there was an anonymous post using these facts. I presume the person making this post is the one who posted in the FB group. Whether in the original post or in a response to a comment made by daviator in that FB group, there was a statement by the anonymous person who was posting the question that they knew that the person they actually conducted the transaction with on VPE was not the owner of the points. I asked them to clarify what they meant by that -- did they mean they knew that at the time of the original rental or did they learn that after the rental when MVC was clawing back the points? Anonymous did not respond, instead the post was deleted. I was never able to confirm exactly what they were saying.

Just keep in mind that the internal form to transfer points is generated after a login to the owner account. It isn't a random submittal via an external email request or a fax.

Says the person who habitually bends over backward to find MVC faultless, likely due to her inside "connections."