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Have you been able to pay your MF's? [Online function glitches.]

jpc763 said:
This was posted today so the website may not be up again until December?
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I can imagine that this is catching a lot of attention of Marriott upper management as most owners pay their MF in November and December. So it is delaying their annual cash flow.

I used to work managing large system transaction software. Seems like someone did a bad job of managing an upgrade or migration software project. We weren't rocket scientists ourselves, but we did a lot of testing on a duplicate target system (hardware, software and data) prior to going live.
 
Ditto to all of the above. I finally just gave up and called Marriott at the number listed for maintenance fees. I found out what my fees were and paid via my Marriott credit card for the part due 12/01. I hope the site will be up for those due in January! The woman I spoke with said they are still working on the website. Have never had this happen before. She asked what browser I was using. I told her I tried Firefox and Chrome on my desktop, and Safari on my I Pad. Nothing worked! Very poor timing with fees due.
 
phone number for maintenance fees

I tried to find that number online, but was unsuccessful. Can you tell me where you found it. Or what it is? I've been on one hold after another, and customer service could not tell me when the bills will go out or when the systems problem will be fixed. Thanks.
 
jlepstein1 said:
I tried to find that number online, but was unsuccessful. Can you tell me where you found it. Or what it is? I've been on one hold after another, and customer service could not tell me when the bills will go out or when the systems problem will be fixed. Thanks.
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Use the Owner Services "Contact Us" page to find the number then follow the prompts for MF's info/payment. Note although some have been able to pay over the phone at least one person in this thread was told OS can't access the info either. Good luck!
 
I waited on the line about 20 minutes to be told GO won't be billed until the 16th, and to call back then.
 
Didn't we get this same message some time last year when MFs were coming due? Not really a good time to try making updates to the system, during the heaviest peak time for transactions?

We just have the DC Annual Fee due which I believe was on 12/10 last year. I have no paper bill nor email about it being billed yet. Our MFs aren't due until mid January, but I would like to pay them this month if available so I can use the MR points from the credit card on a travel package.
 
My DC fees were due 12/1. My GO will be due in January, they told me yesterday.

Wouldn't be smart to put a notice on their homepage (they certainly are not ever hesitant to do repeated pop ups) saying the system is down and list the dates various resort bills will become available and members can call after that date if they wish to pay over the phone.
 
dioxide45 said:
Didn't we get this same message some time last year when MFs were coming due? Not really a good time to try making updates to the system, during the heaviest peak time for transactions?

We just have the DC Annual Fee due which I believe was on 12/10 last year. I have no paper bill nor email about it being billed yet. Our MFs aren't due until mid January, but I would like to pay them this month if available so I can use the MR points from the credit card on a travel package.
Click to expand...

True, it seems there are usually glitches of some kind around this time of year but I don't remember any that lasted this long. Interestingly, one of the "Ask The Experts" questions in the latest MVC Insider relates to how many different year-end functions are at play, why the phone lines are so busy.

The only time I could see this year's invoice for SW it was obviously different from years past; like I said in a post above there was a redirect notice to an outside company (Cyber something, I think?) generated on my-vacationclub.com. I'm not surprised that they've outsourced considering that it was within this last year that the last remaining IT functions of MVW were assumed from MI, but it's still concerning that this company doesn't appear to be able to fix the problems as quickly as MI/MVW could.
 
With MVC's lackluster IT prowess, perhaps opting in for the e-delivery of fees and notices is not the best idea. Perhaps an opt back out is in order.
 
It was confirmed yesterday when I called that there are no problems. The problems were fixed last week. I am having a problem because I use chrome and chrome is not supported. So all of you get off chrome.

I also have IE and Firefox but I thought it better to just say thank you and hang up.
 
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I cannot access my MF's either and I am on my iMac and using Safari. No worky. :annoyed:
 
l0410z said:
It was confirmed yesterday when I called that there are no problems. The problems were fixed last week. I am having a problem because I use chrome and chrome is not supported. So all of you get off chrome.

I also have IE and Firefox but I thought it better to leave it alone.
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Chrome nor IE are working for me. A pretty poorly designed website is one that says it only supports one specific browser, and my-vacationclub seems to do that my indicating they support Firefox. The message being received when trying to access MF packages doesn't seem like it would be one you would get for simply having the wrong web browser. Also, if that was the case, I should never have been able to access it in Chrome, which I have done before.
 
dioxide45 said:
Chrome nor IE are working for me. A pretty poorly designed website is one that says it only supports one specific browser, and my-vacationclub seems to do that my indicating they support Firefox. The message being received when trying to access MF packages doesn't seem like it would be one you would get for simply having the wrong web browser. Also, if that was the case, I should never have been able to access it in Chrome, which I have done before.
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And I was previously able to access mine as well on Safari. I even paid the fees for one of our weeks so it certainly was working before on Safari. The charges went through.
 
I just talked to Owner Services on another issue and asked about this while I was on the phone. He said the web fees and billing system is definitely down, and it could be a week or longer until it is back up. He also said that the system Owner Services uses for paying the fees was also down for a while, but that they now have a work-around that allows Owner Services to take payments over the phone. He was able to access my billing statement and emailed me a PDF.
 
I generally use Safari on a Mac but even the Firefox browser isn't working to access MF info, and that's the one that's always recommended on the my-vacationclub.com home page. It's been quite a while (a few years?) anyway since the browser made any significant difference despite the Firefox recommendation.
 
I contacted owner services via the chat function and asked that a copy of my statements (I am paperless) be emailed to me. I have 3 resorts and DC fees. She sent 3 pdf files, one for KoOlina which I already knew, one for DC fees which I also already knew and one for Shadow Ridge. The Shadow Ridge was for 2015.

So Imperial Palms and Shadow Ridge have not yet filed their 2016 maintenance fees.
 
jlepstein1 said:
I tried to find that number online, but was unsuccessful. Can you tell me where you found it. Or what it is? I've been on one hold after another, and customer service could not tell me when the bills will go out or when the systems problem will be fixed. Thanks.
Click to expand...

I called My advisor @ 855-682-4847 and followed the prompt to pay your maintenance fees. Fortunately a girl answered and was able to assist me. She looked up my fees and I was able to make a payment over the phone.
 
I hate calling to speak to a rep and prefer doing everything on line. Checked my account again and got the same error message not allowing me to pay. Anyhow I did get my snail mail bill last week and rather than call or wait for website to get fixed I just filled out the form and paid with my CC. Pretty easy and painless.

So my question is hasn't every received their invoice to pay in the mail????? My bill is due by January 12th, 2016, but since I own a lot of timeshares I decided to just pay it now.:crash::shrug:
 
Larry said:
I hate calling to speak to a rep and prefer doing everything on line. Checked my account again and got the same error message not allowing me to pay. Anyhow I did get my snail mail bill last week and rather than call or wait for website to get fixed I just filled out the form and paid with my CC. Pretty easy and painless.

So my question is hasn't every received their invoice to pay in the mail????? My bill is due by January 12th, 2016, but since I own a lot of timeshares I decided to just pay it now.:crash::shrug:
Click to expand...

I haven't received any invoices snail mail or email from Barony Beach, SurfWatch or for the DC Club Dues, have been assuming that the IT glitch might be holding them up as well as preventing online payments. I know the DC and SW have released their statements because I saw them online briefly one day last week, don't know how far along Barony Beach is in the process but they're typically one of the last resorts to release the budget/invoices.
 
Larry said:
So my question is hasn't every received their invoice to pay in the mail????? My bill is due by January 12th, 2016, but since I own a lot of timeshares I decided to just pay it now.
Click to expand...

Those of us who have signed up for electronic delivery do not get mailed invoices. We get an email that has a link to a web site that's not working :crash:

P.S. - just noticed this was my 500th post...
 
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JIMinNC said:
Those of us who have signed up for electronic delivery do not get mailed invoices. We get an email that has a link to a web site that's not working :crash:

P.S. - just noticed this was my 500th post...
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We get both snail mail and email although there's a lag time with snail mail coming at least a week later.

Congrats on 500, and thanks for your contributions to TUG. :)
 
So I called today and spoke to an advisor. She said I could pay my DC MF over the phone, as they would NOT extend the due date past 12/1 due to the Website issue. I asked her how much I owe. She said for my 19 beneficial interests I owed $853.10. This didn't sound right but I paid this part with my MR credit card and she emailed me a receipt. What is the proper amount per point or Benefical interest for next years MF?
This whole thing does not give me a good feeling about MVCI! Being in the insurance business for many years I've learned that CASH is KING and properly invoicing, collecting and crediting payments is one of the most important pieces of the sales cycle. Marriott is failing miserably at this!
 
Luvtoride said:
So I called today and spoke to an advisor. She said I could pay my DC MF over the phone, as they would NOT extend the due date past 12/1 due to the Website issue. I asked her how much I owe. She said for my 19 beneficial interests I owed $853.10. This didn't sound right but I paid this part with my MR credit card and she emailed me a receipt. What is the proper amount per point or Benefical interest for next years MF?
This whole thing does not give me a good feeling about MVCI! Being in the insurance business for many years I've learned that CASH is KING and properly invoicing, collecting and crediting payments is one of the most important pieces of the sales cycle. Marriott is failing miserably at this!
Click to expand...

That is clearly not right for 19 BI's. MF per DC point is $0.50248, so on 19 BI's or 4,750 points, it should be $2,386.78 plus Club Dues.
 
So what I was charged for, appeared to be 5 BI, 1,250 points x.50248 = 628.10 plus $225 club dues = $853.10 correct? The 5 BI were from our 1st purchase of DC Trust points. The Other 14 Bi's were just purchased last month and probably weren't "Billed" yet.
I will have to pay it all eventually anyway. This way I can split up over different billing cycles of my MR Visa card.
Thanks Fasttr.
 
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