Have you been able to pay your MF's? [Online function glitches.]

[Luvtoride]

About a week ago I received my first notification that my Maintenance fee invoice was available online at My-vacation Club. I tried following the link and the whole page appeared to be "grayed" out and I couldn't proceed to do anything on the site. In subsequent days I have logged on to the site and been able to go to Check Maintence fees area only to reach a page that says, this function is not currently available. Infinally called Marriott and they said that "yes, the site has been down for viewing and paying MF and they are working on it". She gave no indication of when it will be fixed. I asked her if she could tell me the. Amount of my bill and she said she too isn't able to access any information. I know these things happen all the time, but for the site to be down for over a week with no fix in sight is terrible. If it comes back up, please let me know.
Brian

 

[SueDonJ]

There have been a couple other threads recently about technical issues with my-vacationclub.com accounts:

Can't Pay Club Dues
Whoa! MVC site has gone crazy

It looks like MVW has outsourced collections. When I was able to access the SurfWatch 2017 MF's the other day there was a pop-up warning something along the lines of, "you're being redirected to ..." I forget the name of the company (Cyber something?) but they seem to be having a number of problems. Today I'm getting this error message when clicking on any of the MF-related links: "Due to system maintenance, this area of the Website is not available. We apologize for any inconvenience. Please contact Owner Services for additional assistance."

It might be helpful if others post in this thread over the next few weeks, to give MVW an idea of how widespread the problems are and/or if they're continuing.

 

[GreenTea]

I also can not see if Grande Ocean fees have posted. I get the upgrading note. It has been glitchy for nearly 2 weeks, since the first fees seemed to be posted. Then the insurance disappeared (by the way for those that did buy at $199 in the few days it was available, if you cancel in the 21 day period to purchase the new $169 insurance, you will lose the pre existing condition waiver) After that I started getting bills for other people's member fees, then another round of other people's charges, and now the out of order sign.

 

[Luvtoride]

Thanks Sue for directing me to the other threads on this topic. I guess I didn't go down far enough to check. It was odd that even the MVC advisor couldn't help me or take my payment over the phone.

 

[GreenTea]

I really want to pay mine with my MR visa before the statement closes this month, so nights will be credited toward status in Dec.

 

[autumn]

Paying maintenance fee for Aruba ocean club

I had trouble using Firefox until I removed the pop up blocker, whereupon a new screen popped up for payment. Maintenance fee over $1800, dues fee went up to $185.00. Not happy with the extra charges, very happy with program. Carol

 

[suenmike32]

I've noticed that the same issue pops up every year in November/December.
Last year, the year before...and then some.
It's not a huge deal (to me), but I hate saying "please...take my money"
Mike

 

[normab]

I was able to check the fees about a week ago. Yesterday and today tried to get in to pay and am getting that same message.

Also hate to have to work to pay our fees!

 

[tompk]

maintenance fees

I had a quick online chat asking why the site was down and I was told the only browser that works is firefox although that didn't work for me either but maybe its the pop up blocker as I don't know much about firefox.

 

[WBP]

I've noticed that the same issue pops up every year in November/December.
Last year, the year before...and then some.
It's not a huge deal (to me), but I hate saying "please...take my money"
Mike

System failures, such as one's inability to pay maintenance fees via the MVCI website or through Owner Services by phone, are an Annual Event. They are not "isolated events," they are recurring events.

 

[bazzap]

I was able to see those MF packages already released earlier this week, with the new system they have put in place, on an iPad with Safari after removing the pop up blocker.
Today it is back to
Due to system maintenance, this area of the Website is not available. We apologize for any inconvenience. Please contact Owner Services for additional assistance.
I am intrigued though with the various comments about paying MFs now.
Have some resorts reached due dates already or are there early payment discounts or some other benefit of paying before the due date?
As I recall, we only have the DC dues coming up for mid December payment, all our resort MFs follow later!

 

[Rob O]

Surf Club Aruba dues "were" due November 30. I said "were" because I saw this on-line in October but can't access it anymore. Same problem as everyone else now. Also own points and understand those to be due January 31st?

 

[Fasttr]

Also own points and understand those to be due January 31st?

Trust points MF's are due 12/1.

 

[SueDonJ]

I was able to see those MF packages already released earlier this week, with the new system they have put in place, on an iPad with Safari after removing the pop up blocker.
Today it is back to
Due to system maintenance, this area of the Website is not available. We apologize for any inconvenience. Please contact Owner Services for additional assistance.
I am intrigued though with the various comments about paying MFs now.
Have some resorts reached due dates already or are there early payment discounts or some other benefit of paying before the due date?
As I recall, we only have the DC dues coming up for mid December payment, all our resort MFs follow later!

Like GreenTea says above, if you use the Marriott VISA and pay them this month then the credits will be applied to your MR account prior to the end of the year. It's a good strategy if you need the Elite Nights to accrue for next year's MR status.

 

[bazzap]

Like GreenTea says above, if you use the Marriott VISA and pay them this month then the credits will be applied to your MR account prior to the end of the year. It's a good strategy if you need the Elite Nights to accrue for next year's MR status.

Thank you for clarifying this, I can now understand the benefit of such a strategy.
I don't need the extra Elite nights sooner rather than later, so I prefer just to earn interest until I really need to hand over the cash, but I appreciate that others have different priorities.

 

[GreenTea]

I know my DC fees were due 12/1, so if this is down a few weeks as they anticipated, some folks could be late. If its all online, and no-one can see the bill.....

 

[tammster]

The guy on chat told me it would be down for THREE weeks!

 

[BobG7734]

?

What am I missing? How do Elite Nights accrue by paying MF? I understand the MR multiple for using the Marriott cc, but Elite Nights?

Like GreenTea says above, if you use the Marriott VISA and pay them this month then the credits will be applied to your MR account prior to the end of the year. It's a good strategy if you need the Elite Nights to accrue for next year's MR status.

 

[SueDonJ]

What am I missing? How do Elite Nights accrue by paying MF? I understand the MR multiple for using the Marriott cc, but Elite Nights?

If you use the VISA to pay your MF's, Elite Nights accrue at one for every $3000.

 

[b2bailey]

As of today -- Monday, 11/09 I continue to receive this message when attempting to obtain M.F. information -- has anyone been able to pay M.F. online? Perhaps the title of new thread should be: "Let us know if you are able to log-in successfully to pay M.F."


Maintenance Fees and/or Club Dues
Due to system maintenance, this area of the Website is not available. We apologize for any inconvenience. Please contact Owner Services for additional assistance.

 

[BobG7734]

Thank you Susan...I did not know that!

 

[SueDonJ]

I know my DC fees were due 12/1, so if this is down a few weeks as they anticipated, some folks could be late. If its all online, and no-one can see the bill.....

If the problem persists I would expect MVW to be reasonable and extend the due dates.

A paranoid person might say that this could be an attempt by MVW to "encourage" Owners to pay by check rather than credit card, but the glitch seems to affect whether invoices are issued at all. Some have been but not all - I was able to see SurfWatch's MF's only once in my account but they're no longer accessible and I haven't been mailed an invoice. Like you say, if it can't be seen .... it doesn't matter what the method of payment might be.

 

[SueDonJ]

Thank you Susan...I did not know that!

It happens with all spends, Bob, not just MF's. For every $3000 charged to the card an Elite Night accrues. Many of us wrack up more EN's through the card than through stays, using the card as a quasi-checking account and paying off the balance every month to avoid interest charges. Don and I put everything under the sun that we can on our card!

 

[CCR]

Like GreenTea says above, if you use the Marriott VISA and pay them this month then the credits will be applied to your MR account prior to the end of the year. It's a good strategy if you need the Elite Nights to accrue for next year's MR status.

I wonder how that works for an EOY contract is it just based on dollar amount? Sounds like $3000 equals one night?

I keep getting emails that I'm only 10 nights away from Platinum Elite Status but I only plan to stay 7 nights the week of Thanksgiving at Summit Watch so just 3 nights shy of that level. I haven't been able to decide if it is really worth it to try to get to that level. I typically just stay at the Vacation Club resorts so there isn't much of a benefit at those places that I can see to get to platinum elite status. Am I wrong?

 

[Larry]

As of today -- Monday, 11/09 I continue to receive this message when attempting to obtain M.F. information -- has anyone been able to pay M.F. online? Perhaps the title of new thread should be: "Let us know if you are able to log-in successfully to pay M.F."


Maintenance Fees and/or Club Dues
Due to system maintenance, this area of the Website is not available. We apologize for any inconvenience. Please contact Owner Services for additional assistance.

Got the same message today.