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Free Fixed Week Conversions?

stevenh21

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O.K. folks can anyone who has had contact with Wyndham regarding a conversion of an originally purchased Fixed (Fairfield or Wyndham) week actually seen a contract or gotten any information worth a darn from anyone at Wyndham who purports to have any knowledge about the process.
I've been working on this process for almost 2 months. I have several posts in this thread about info received, starting with #47. Latest response was, "...I don’t have any further information as to when we will be able to convert your fixed week." And that as soon as he knows, I would be at the top of the list.

So, of course, no contract. Information has been sparse and hard to come by. The main plus was from the beginning, reps said their was a conversion process. The Wyndham description of the offer appears to describe deeded CWS. My rep has told me it would be CWA. Usually responses were that he was waiting for information from the resorts.
 

stevenh21

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I called again today, and the rep opened a case for me. I should hear back from sales/owner care during the upcoming week.

I think the problem in my earlier call was that (a) I did not have the Wyndham contract #s in hand for the KBV weeks and (b) the phone # I gave was associated with my already-converted Sea Gardens week, but *not* the Kauai weeks. When the original CS rep looked that up, she saw the converted fixed week, not the others, and figured I didn't know what I was asking about. Today's customer service rep had to try a couple of different phone #s to find the KBV contract. But, once she located it, she was able to start the case.

She did originally think it was only for fixed weeks, and not floats, but when I read the text of the site to her she went forward with opening the case.
I have no progress to report yet. They have emailed me twice saying they are still 'working on it'
Bnoble and pathways, have either of you made any progress on your respective conversions?
 

jebloomquist

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I have been dealing with Jamie at Wyndham conversions. Wyndham is still trying to get its act together. One reason is that very few Wyndham weeks owners have requested a conversion, so little if any resources have been directed to do a quick turn around. The docusign conversion vehicle is still being created. Patience is required here.
 

stevenh21

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Chirp, chirp, chirp... (crickets)
 

Morning Joe

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I spoke with Karen at Owner Care, Conversions, today trying to get a few answers about the "From Fixed to Flexible" offer. She said no conversions have been done yet, but Wyndham hopes to get this going within a month. The August 31st dealine will be extended. I called to enquire about converting our four Wyndham Kona Hawaiian Resort "floating weeks" to points, and was told they were eligible. But I was really surprised to be told that there would be a fee of $189 per week (contract). The "FF to F" promo says "All conversion fees and incremental purchase requirements will be waived", so that's misleading.

The points from converting these weeks would be added to our existing Club Wyndham Plus VIP Gold account, and we would retain the standard 13 month APR for the WKH, as the home resort. Karen could not say if the converted points would count towards a higher VIP tier. She could also not say if a converted week was sold in the future whether it would transfer to a new owner as a points or as a floating week. At the moment, conversion would have an "opt out" in future, and an owner could have converted weeks return to being fixed/floating weeks ownership.

What to make of all this? We really won't know the details until Wyndham sends out a written conversion document contract to review. Clearly, converting to points offers more Wyndham destinations, varied length of stay and size of unit, and allows for saving points forward. But it also adds a new annual expense by way of the Club Wyndham Plus program fee. If we wish to travel to more Wyndham resorts, it's an easy decision, we should convert. If we want to return to Kona for a month each winter, we should probably not convert.
 
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stevenh21

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I spoke with Karen at Owner Care, Conversions, today trying to get a few answers about the "From Fixed to Flexible" offer. She said no conversions have been done yet, but Wyndham hopes to get this going within a month. The August 31st dealine will be extended.

Thanks for the info. Glad to hear that conversion may progress. I don't hear much from my rep.
 

jebloomquist

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The latest that I have received.

Hello James Bloomquist,
I am sorry for the delay in getting your conversion completed. We ran into an issue in the process we were using to complete the conversions. We are now in the final testing stages to verify we have the issue resolved. We want to make sure that when we process your week, they all process correctly, with no issues.
I look forward to speaking with you soon to complete the process! Please make sure all maintenance fees are current to prevent any further delays. If you any further questions, please do not hesitate to reach out.
Regards,

Strategic Projects & Social Response Specialist
Owner Resolution and Strategy, Wyndham Vacation Clubs
Wyndham Destinations
office: 1-800-446-1466
 
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Richelle

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Williamsburg Plantation
The latest that I have received.

Hello James Bloomquist,
I am sorry for the delay in getting your conversion completed. We ran into an issue in the process we were using to complete the conversions. We are now in the final testing stages to verify we have the issue resolved. We want to make sure that when we process your week, they all process correctly, with no issues.
I look forward to speaking with you soon to complete the process! Please make sure all maintenance fees are current to prevent any further delays. If you any further questions, please do not hesitate to reach out.
Regards,
Danielle Bradley
Strategic Projects & Social Response Specialist
Owner Resolution and Strategy, Wyndham Vacation Clubs
Wyndham Destinations
If I might make a suggestion. It might be a good idea to remove her contact information from the post. If people want it, you can PM it to them. I'm pretty sure you wouldn't want your email, phone number, and work address out there for just anyone to see.
 

tschwa2

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I think it is funny/interesting that this program was announced 3.5 months ago and they haven't done a single conversion. Wyndham in the past has done conversions. It may have been 12+ years ago but still thousands have converted fixed and float weeks whether it was with a $2999 fee or with a purchase of points. I think as recently as 3-5 years ago they were still offering conversions of some Hawaii properties with purchase. And now they can't even pull together the paperwork/contract that needs to be agreed upon before a conversion through programming can take place.
 

jubilee

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I think it is funny/interesting that this program was announced 3.5 months ago and they haven't done a single conversion. Wyndham in the past has done conversions. It may have been 12+ years ago but still thousands have converted fixed and float weeks whether it was with a $2999 fee or with a purchase of points. I think as recently as 3-5 years ago they were still offering conversions of some Hawaii properties with purchase. And now they can't even pull together the paperwork/contract that needs to be agreed upon before a conversion through programming can take place.
I have a floating week at Bali Hai in Hawaii. I called the Whydham they said I need a contract number. Where do I find the contract number? I only have account number. I went over my document I could not find it.
 

CCdad

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I have a floating week at Bali Hai in Hawaii. I called the Whydham they said I need a contract number. Where do I find the contract number? I only have account number. I went over my document I could not find it.

The fixed weeks from the old Pahio Kauai resorts are housed in a different system from the Wyndham points contract system

There was likely no contract number ever issued. But the WD people today can’t navigate to assist you.

It took me a couple hours getting bounced around between the points vs fixed week back office trying to resolve an annual MF billing issue.

Even if you offered to buy developer points or pay the full fixed week conversion price, they don’t know how to identify your “contract number” as an eligible week to move to their points system (heavy sarcasm here). There’s just been too much turnover within WD ....

Good luck. I sincerely hope you find a better outcome than I did, but the August 31 free conversion deadline is fast approaching.
 

regatta333

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I just heard back from my rep, after an initial contact on July 14. I was looking to convert a floating week I have in Newport, RI. She told me that none of the Newport resorts are participating in the promotion.
 

stevenh21

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Since the promotion ends in a week, several of us may get a similar message. Is your week at a Wyndham managed resort?
 

regatta333

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regatta333

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Also strange, because when I called Owner Care at the resort several weeks ago to make reservations for next year, the rep was familiar with the free fixed week conversion program and said nothing about the Newport resorts not participating. In fact, she was able to answer a couple of questions that I had.
 

regatta333

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I called back Owner Care. Different rep this time, and she claims the free conversion is only available to fixed week owners who have been impacted
by Covid. It says nothing about that on the website. I am getting a different response from every person.
 

tschwa2

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I called back Owner Care. Different rep this time, and she claims the free conversion is only available to fixed week owners who have been impacted
by Covid. It says nothing about that on the website. I am getting a different response from every person.
This was a link from the first page of this discussion. https://clubwyndham.wyndhamdestinations.com/us/en/covid-19-information/from-fixed-to-flexible
fine print from *
Need Help?
For more information or to convert your fixed week to Club Wyndham points today, call 855-934-0688 .

*Offer Details: To be eligible for the conversion offer, owners must have fixed or float week(s) managed by Club Wyndham at eligible resorts. Owner accounts must be paid in full, current, and in good standing. Owners that convert to Club Wyndham Plus will be responsible for payment of Club Wyndham Plus program fees and will be subject to the Club Wyndham Plus program rules. Additional eligibility requirements and terms and conditions apply. Please call for details.
 

stevenh21

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I called my rep this AM and left a message. I then called the number listed in the conversion info. I explained to the lady who answered, that I was trying to get more info about the conversion process. She just hung up. Call went right to a survey about the service received and how much Wyndham values its members. Of course I gave glowing responses to the questions. I then called again and got better help from someone with Owner Care. She could not really answer any questions, as that could be different than the rep handling the case. She did try to explain that select was an upgrade from plus, and access was an improvement over select. I tried to explain that select and access were under the plus umbrella. She didn't think that was correct. She said she would have my rep call me. Didn't happen.
 

CCdad

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Did anyone actually get the process started to convert their “eligible” fixed week as originally announced?

I am starting to wonder if it was intended to generate owners’ (buying) interest while the resorts were starting to open without a sales staff in place. Then WD realized some of their back end fixed week MF systems don’t link/talk to their points systems (it was very hard to verify a fixed week that never had a contract number like ones issued in the points system).

Certainly the Pahio fixed weeks appear to be tough to get WD to be willing to convert. You could scan your MF invoices with the account number for MF payments (6 digits) and they still appeared to balk at doing anything to confirm your eligibility.


Sent from my iPhone using Tapatalk
 

stevenh21

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This was the last message from my conversion rep:
"Presently, we are at a standstill with converting because we are having an issue with the technology.
Until our IT department figures out the issue, we can’t proceed forward with the conversion. As soon as they have the bugs figured out, I will be contacting you."

Both weeks are fixed and have contract #'s from 30 and 31 years ago from Fairfield. One has corporate deed from Fairfield and was transferred by them. One week is at Wyndham managed resort, the other is not.

I guess I need to resign myself to continue trading thru RCI. We have been to many nice resorts over the years. We have only let about four nights go unused.
 

tschwa2

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There was one person on one of the Wyndham facebook pages that says she was able to convert a fixed flagstaff week to points. Other than her everyone has said that they had a miserable experience and didn't get anywhere.
 

stevenh21

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Did you get CWA or CWS?
 
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