Finally SDO Owner- Welcome Package?

[SteelerGal]

Title finally transferred and have our account#. Does Vistana send out a welcome email/packet?
I tried to login online but was told to contact Owner Services.

 

[NiteMaire]

Title finally transferee and have our account#. Does Vistana send out a welcome email/packet?
I tried to login online but was told to contact Owner Services.

How long did it take after submitting the paperwork to Vistana? I sent a email to the title department. The automated reply had general info, part of which stated 4-6 weeks for transfers. I'm right at 4 weeks at the moment.

 

[mjm1]

How long did it take after submitting the paperwork to Vistana? I sent a email to the title department. The automated reply had general info, part of which stated 4-6 weeks for transfers. I'm right at 4 weeks at the moment.

We are going on 9 weeks for our transfer to finalize. I had received an automated response that it would be 6-8 weeks. Our closing company was just informed by Vistana that they are extremely busy so it may be a couple more weeks. I don’t know if they have cut back on staff for the group handling resale purchases, but this process seems excessive. We will be glad once it’s done.

Best regards.

Mike

 

[NiteMaire]

We are going on 9 weeks for our transfer to finalize. I had received an automated response that it would be 6-8 weeks. Our closing company was just informed by Vistana that they are extremely busy so it may be a couple more weeks. I don’t know if they have cut back on staff for the group handling resale purchases, but this process seems excessive. We will be glad once it’s done.

Best regards.

Mike

Thanks. I reread my email. It states 6-8 weeks. Presume it'll be longer based on your post.

 

[SteelerGal]

It took closer to 6wks. We started the entire process at the end of January.

 

[dioxide45]

You will get a simple letter from Vistana that has the contract number, though I think the contract number is also on the original owner's deed. You should be able to use that to setup online access if they have completed your transfer in the system.

 

[SteelerGal]

You will get a simple letter from Vistana that has the contract number, though I think the contract number is also on the original owner's deed. You should be able to use that to setup online access if they have completed your transfer in the system.

Thanks

 

[SteelerGal]

I was able to get online and link my account. I had my contract #. It was the last digits of the contract#.

 

[mjm1]

Congratulations and happy vacationing with your new unit.

Tomorrow is nine weeks for us, so hopefully we will hear soon.

Best regards.

Mike

 

[mjm1]

Update- after 11 weeks our new unit at WKV is finally in our account. I spoke with a rep in the deed transfer group and I asked if the slow process was due to a shortage of staff or just being very busy. He said “both.” He did acknowledge that they had been running in the 6-8 week window.

We are just glad the process is done and we can move forward. Good luck to others going through the process.

Best regards.

Mike

 

[SteelerGal]

Update- after 11 weeks our new unit at WKV is finally in our account. I spoke with a rep in the deed transfer group and I asked if the slow process was due to a shortage of staff or just being very busy. He said “both.” He did acknowledge that they had been running in the 6-8 week window.

We are just glad the process is done and we can move forward. Good luck to others going through the process.

Best regards.

Mike

Congratulations. I am waiting for another one to show up. I sent a copy of the deed and was given the 6-8wk leadtime.