After almost 15 years of ownership, which along the way has included losing a parent, getting married, and having my beautiful daughter, I am officially done with Marriott.
Earlier this week Hawaii extended the 14 day quarantine thru the end of July, we had a check in date of July 25th. I called Marriott yesterday to explore my options, and was told that the resort is still open, or I could deposit my week into II and would have two years from date of deposit to use the week, with a check-in date of less than 60 days from booking. To say I was furious is an understatement. How in good faith can they say the resort is “open” when all of the below are closed, and knowing people from the mainland would be under a 14 day quarantine? While not thrilled with the II option, I feel it is something I could have lived with, had it not been limited to the booking window of being less than 60 days. I’m likely not going to be able to book, nor would I prefer to book a nice trip (like to Hawaii) in under 60 days, which means my ~$2400 maintenance fee will turn into nothing more than a glorified getaway or AC exchange with II. On a positive note, I will no longer have to worry about managing four II memberships (Marriott corporate account, non corporate account, and two Vistana), and will save ~$8000 per year in maintenance fees, and not have to contemplate another enrollment fee when the MVCI/Vistana program is eventually rolled out. It really is sad to see what Marriott has become since we first purchased almost 15 years ago.
Having Tug there to learn from since the beginning was invaluable. We fortunately purchased Ko Olina via resale prior to finding Tug, but learned how to really maximize our ownership here over the years. Whenever we had a question, the community was quick to offer advice, which was always appreciated. Mahalo nui for all the great recommendations and suggestions over the years, it has been truly appreciated.
Aloha.