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Diamond Resorts?

goaliedave said:
Was their setup as this? I see a wheel. This is the one at this week's golf tournament
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Yes it was like that. You got a coupon upon entering the travel show you could “redeem” at the booth. A sales associate came up and took your coupon then let you spin the wheel and took you over to a table where they explained everything. How your getting three trips for X price so long as you go to the seminar on their resorts. I think they are supposed to offer the one you land on as one of your trips. But my friend landed on golf and the women gave her a honeymoon stay instead because she could tell my friend didn’t golf.
 
gwberg said:
I purchased the exact same Diamond package last Sunday at the Boston travel show. Reading the posts about Diamond and the package deal, I want to cancel and get my $299 back. Should I just dispute the credit charge? (I don’t see anything in the paperwork about how to cancel.)


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I thought I saw somewhere on the paperwork that it was 10 days to cancel but upon looking for it I can’t find it.

I also purchased at the Boston travel show. Still undecided weather to keep or not. If it’s just as easy as doing the seminar and then getting the gifts then it’s worth it.

They’re super helpful on the phone. If you curious before you dispute it, call the number on the side of the pamphlet and they’ll tell you everything and put it in writing(an email).

I was told you get your “gifts”(other trips and $109 visa) after you do the seminar. She also said if you book within 10 days you get a free night added onto the first trip.
 
My experience over many years of timeshare presentations is that the “seminars” are NEVER easy. They always make it seem that way until two hours into it and you try to say no, I don’t want to buy. Then all bets are off. And if you do buy—and we’ve bought a lot—there’s always a discrepancy between what you were told, what you understood, and what you end up getting. I’ll think about calling, but I already feel the salesperson at the Travel show gave me the wrong impression about seeing all the details on a website (not verbally on the phone or by email). If he lied about that then what else isn’t true? If it seems to good to be true it probably is. Happy to hear your thoughts, though.


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Oh, and read the terms and conditions. It says “no cancellations or refunds.” That’s a huge red flag. I don’t know what Massachusets law says but I bet there’s a law about that. In Florida it is 10 days to cancel and they have to put on the contract. As I write this I still think I’ll dispute it later today (it’s been a week) and hope the credit card company will back me up.


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W0nderstruck said:
Yes it was like that. You got a coupon upon entering the travel show you could “redeem” at the booth. A sales associate came up and took your coupon then let you spin the wheel and took you over to a table where they explained everything. How your getting three trips for X price so long as you go to the seminar on their resorts. I think they are supposed to offer the one you land on as one of your trips. But my friend landed on golf and the women gave her a honeymoon stay instead because she could tell my friend didn’t golf.
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Closeup of the wheel. Yes they will change prizes easily as you said. Lots signing up.

Followup to looking into Destination Exchange workings... my update salesperson was so bad and didn't know what it was.
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goaliedave said:
Closeup of the wheel. Yes they will change prizes easily as you said. Lots signing up.

Followup to looking into Destination Exchange workings... my update salesperson was so bad and didn't know what it was.
776e33c70a53b3215511cb9b3616c4bf.jpg


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Yeah that was it. When I called the number on the side it said destination exchange on the welcome message. Not totally sure what it is.

Wondering if because it’s new he/she didn’t know?
 
Destination exchange i described above... each department has their own staff. Once you get your cruise cert that will he another department etc

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gwberg said:
My experience over many years of timeshare presentations is that the “seminars” are NEVER easy. They always make it seem that way until two hours into it and you try to say no, I don’t want to buy. Then all bets are off. And if you do buy—and we’ve bought a lot—there’s always a discrepancy between what you were told, what you understood, and what you end up getting. I’ll think about calling, but I already feel the salesperson at the Travel show gave me the wrong impression about seeing all the details on a website (not verbally on the phone or by email). If he lied about that then what else isn’t true? If it seems to good to be true it probably is. Happy to hear your thoughts, though.


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Yeah I definitely don’t plan on buying one. I honestly just bought it for the trips with no intention of signing up for a timeshare.

What did he say about seeing the details on the website?

I’m still undecided about what I’m going to do. If you cancel let me know how it goes. I’ve seen people send in letters rescinding their purchase and others just dispute with their CC saying they were lied to a few called to cancel as well. This was all just in research though.
 
goaliedave said:
Destination exchange i described above... each department has their own staff. Once you get your cruise cert that will he another department etc

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Ohhhh, Sorry must have missed that response.

I got an email basically stating
The presentation will last approximately one hundred twenty (120) minutes. As a token of our appreciation for the time you will be spending with us at your Discover Diamond sales presentation you will receive $100 Visa Gift Card, 4 Night Ice Cruise cert., Destination Xchange (DEX) cert.. You will then be free to enjoy the rest of your vacation as you wish.
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So the cruise certificate is Ice, whatever that is.
 
Ohhh that's not particularly good if it's from ICE. They are a 3rd party that Diamond just started using. I googled them and saw only bad reviews. Hopefully you have a good experience.

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I disputed the credit card charge. The salesman did lie to us about having a website. I’ll let you how that goes.


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goaliedave said:
Ohhh that's not particularly good if it's from ICE. They are a 3rd party that Diamond just started using. I googled them and saw only bad reviews. Hopefully you have a good experience.

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What kind of bad reviews did you see? I did see some negative BBB reviews.

I’m thinking I’m just gonna dispute the charge if ICE is difficult to deal with. Don’t particularly wanna have headache after headaches trying to book these trips.
 
gwberg said:
I disputed the credit card charge. The salesman did lie to us about having a website. I’ll let you how that goes.


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So he said there’d be a website to book from? Or just with info?

I’m thinking of disputing too after hearing ICE has negative reviews. Did you just tell your CC that you felt you were lied to?
 
Yes, we explained in our dispute that the salesman lied. We asked him to give us a copy of the laminated sheets that gave details of the cruise and resort stay. He said we could find the same information on their website. That’s not true.


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gwberg said:
Yes, we explained in our dispute that the salesman lied. We asked him to give us a copy of the laminated sheets that gave details of the cruise and resort stay. He said we could find the same information on their website. That’s not true.


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How did it go? Did they give you any trouble?
 
Sorry to be so late with this reply. My credit card company resolved the dispute in my favor. I got all my money back.


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