Depositing Craig Lodges and other HGVC weeks into DEX

[GT75]

Do I need to call and have them convert my 2026 to points or will that happen every year automatically?

You own a fixed lodge/fixed week. A reservation will automatically be made each year about two years beforehand (Like my 12/2026 reservation isn't in my account yet). If you want it converted to points, then you will need to cancel the reservation. I have never canceled a reservation that far in advance, but I have heard that you may need to call CSR.

 

[HuskerATL]

just closed on the Craig lodge and my 2024 and 2025 points are posted to my HGVC account. Do I need to call and have them convert my 2026 to points or will that happen every year automatically?

Do you want to use them DEX? If so, you need them as a reservation not points so if they are points, contact HGVC CS and request that they reinstate the weeks. You will need to provide the week number and it you have the reservation number that was cancelled, then give them that. After they are a reservation, then contact DEX EU and request to enroll. They may seem confused that you don't have a DEX membership number but tell them that you don't have one yet and he to enroll then deposit your HGV Craig Lodges weeks. You can deposit up to 2026. I just deposited our 2026 weeks. DEX EU will then contact HGVC to cancel the reservations. DEX EU will ask you the week numbers to deposit.

You can call or email. I called the first time around but only emailed them this time. They aren't the quickest though... And they tend to make mistakes

 

[Monkeyboy]

Do you want to use them DEX? If so, you need them as a reservation not points so if they are points, contact HGVC CS and request that they reinstate the weeks. You will need to provide the week number and it you have the reservation number that was cancelled, then give them that. After they are a reservation, then contact DEX EU and request to enroll. They may seem confused that you don't have a DEX membership number but tell them that you don't have one yet and he to enroll then deposit your HGV Craig Lodges weeks. You can deposit up to 2026. I just deposited our 2026 weeks. DEX EU will then contact HGVC to cancel the reservations. DEX EU will ask you the week numbers to deposit.

You can call or email. I called the first time around but only emailed them this time. They aren't the quickest though... And they tend to make mistakes

Thanks, I need to sign up for Dex still.

 

[Monkeyboy]

You own a fixed lodge/fixed week. A reservation will automatically be made each year about two years beforehand (Like my 12/2026 reservation isn't in my account yet). If you want it converted to points, then you will need to cancel the reservation. I have never canceled a reservation that far in advance, but I have heard that you may need to call CSR.

Thanks this helps to

 

[HuskerATL]

Thanks, I need to sign up for Dex still.

Make sure that you have the reservations though. They need to those and then they will cancel them to deposit. Just having the points won't work.

Bit of a clumsy process but once you get it all set up, it works better. They tend to be confused by us HGVC folks.

 

[HuskerATL]

HGVC can be confused also when you ask them to reinstate them, if you already have the points.

Like GT75 said, normally, they will come into your account as an existing reservation and then you cancel them to get the points but when you buy them, Donna usually asks if you just want to points and it short cuts the process. Also, sometimes, the points will come in first and then they disappear when the system makes the reservation.

 

[Monkeyboy]

HGVC can be confused also when you ask them to reinstate them, if you already have the points.

Like GT75 said, normally, they will come into your account as an existing reservation and then you cancel them to get the points but when you buy them, Donna usually asks if you just want to points and it short cuts the process. Also, sometimes, the points will come in first and then they disappear when the system makes the reservation.

Donna converted my 2025 reservation to points. My 2024 points came a few weeks later, the seller had to call into customer service to get them transferred to me.

 

[HuskerATL]

Donna converted my 2025 reservation to points. My 2024 points came a few weeks later, the seller had to call into customer service to get them transferred to me.

Depending on the 2024 week, it may be too late for those but you can try to make the reservation then deposit. You don't want to do it is it is within 30 Days though

 

[Monkeyboy]

Depending on the 2024 week, it may be too late for those but you can try to make the reservation then deposit. You don't want to do it is it is within 30 Days though

2 bedroom, week 21 so probably too late then.

 

[GT75]

2 bedroom, week 21 so probably too late then.

We are already past week 21 (late May) for 2024. But you could deposit your 2025 week. You will get a tier 6 for a 2BR Week 21 deposit.

 

[Monkeyboy]

We are already past week 21 (late May) for 2024. But you could deposit your 2025 week. You will get a tier 6 for a 2BR Week 21 deposit.

Nice thanks

 

[HuskerATL]

Nice thanks

Make sure to look at the chart in the guide about a tier 6. You can use to book 1 for 1 but you can also split it for a 1 for 2. The guide explains it. Also, double check what the season should be in the DEX property table. Look at the unit type by week and then season. The DEX EU folks are getting better but they have messed up the tier of the deposit many times. If it is a peak season 2 bed, then it would be Tier 6.