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Changes coming to VIP

rrlongwell

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Yes, they are lies, to scare you into buying more.

We have heard this from EVERY update we have ever gone to,....

1. whatever we have is NO GOOD!!!!!!!
2. whatever points we have will not be able to be used!
3. The PIC program is no longer available!
4. Bonnet Creek is no good -- no one goes to Disney anymore, only to [MY ] resort!
5. You will never get to be in Tower 6 at Bonnet Creek unless you buy from me now.
6. The only way you will have points to go ANYWHERE is to BUY NOW FROM ME!
7. Your MF are way too high where you own, let's move all your points to [MY] resort and get a lower MF. ( Oh, and you have to buy more in order to do that.)
8. POints you buy on eBay cannot be used!
9. Any contracts you have that are not UID cannot be used. You are in serious danger of not having anything - this said from the second closer, veyr seriously, looking at us with sorrowful eyes....

well, NONE OF THIS has been true over the years,.... NONE,

Therefore, I never want to go again,and I try my best to prevent DH from wanting to go...

DH: oh, Let's go, Susie called again.

ME: "You do NOT have a relationship with Susie! She doesn;t care about you."

DH: "but, she's so nice....."

usually I take the phone off the hook firstthing but sometimes we have to leave one on for the internet (e.g. used to be at BonnetCreek)

You passed the test, you are now ready to be Wyndham Sales Person. I have heard that they do have some that go from Sales Office to Sales Office.
 

lisa1001

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Has anyone else heard about Wyndham illiminating some RCI resorts from qualifying from the PIC program??? Oh, BTW, Attitash is a fixed week, and not under the point system, and it was bought at full price, as was the Wyndham. It has always been available to PIC in the past.

I'm guessing this and much of what else was told to me is made up lies??

We hear this all the time because one of our pic'd resorts went to points (Diamond). We however, did not pay to convert our deed to points and still own the original pic'd week. We also never convert this unit to points because it has always been a good trader which makes them more suspicious.
 

rrlongwell

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New policy at National Harbor regarding the use of a guest pass. We gave my wife's parents a reservation in their name at National Harbor. We are here this weekend with them. Since we are VIP we would be eligable to receive the resort VIP priveledges. Since this was the case, and it was my understanding that a unit that a guest pass was used on, the owner could recend the guest pass. The penality would be that the guest pass could later not be used. Under the new rule at National Harbor, once a guest pass is issued the name on the reservation can not be changed back to the owner. Lucky for us, both my wife's parents and us are here, they showed up before I did. Since my wife was the guest of record's daughter, they let her sign in for them and they did take my wife's credit card for the reservation.
 

ronandjoan

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You passed the test, you are now ready to be Wyndham Sales Person. I have heard that they do have some that go from Sales Office to Sales Office.

Are you implying that I am a Wyndham Sales Person and we travel from Wyndham timeshare to timeshare as I sell?

I hope not.
 

kalua

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losing pic weeks

if i understand you correctly you are saying that one of your resorts went to point's ,if that is true then you would loose that resort , in the pic program , the pic weeks can not be a points resort of any kind, can not be affiliated with wyndham , but has to be affiliated with rci . if what i read earlier is true and they are dropping resorts i hope mine doesn't fall into that category.
 

rrlongwell

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Are you implying that I am a Wyndham Sales Person and we travel from Wyndham timeshare to timeshare as I sell?

I hope not.

Absolutly not, just observing you did get and remembered their sales pitches. The one I like the best is buy full retail to become Platinum then Wyndham rents half and you keep half for personal use.
 

ronparise

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New policy at National Harbor regarding the use of a guest pass. We gave my wife's parents a reservation in their name at National Harbor. We are here this weekend with them. Since we are VIP we would be eligable to receive the resort VIP priveledges. Since this was the case, and it was my understanding that a unit that a guest pass was used on, the owner could recend the guest pass. The penality would be that the guest pass could later not be used. Under the new rule at National Harbor, once a guest pass is issued the name on the reservation can not be changed back to the owner. Lucky for us, both my wife's parents and us are here, they showed up before I did. Since my wife was the guest of record's daughter, they let her sign in for them and they did take my wife's credit card for the reservation.

I couldnt follow what you said here, but I think the policy is The guest cert is for a certain person...If that person is not checking in you need another guest cert
 

ronparise

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if i understand you correctly you are saying that one of your resorts went to point's ,if that is true then you would loose that resort , in the pic program , the pic weeks can not be a points resort of any kind, can not be affiliated with wyndham , but has to be affiliated with rci . if what i read earlier is true and they are dropping resorts i hope mine doesn't fall into that category.

As I understand it a PIC week can not be associated with any points program...The question is: Is that the resort or the week? In other words, what happens if the resort goes to points but I dont convert my week?

I think the PIC status stays the same....but Im not going to test it
 

kalua

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As I understand it a PIC week can not be associated with any points program...The question is: Is that the resort or the week? In other words, what happens if the resort goes to points but I dont convert my week?

I think the PIC status stays the same....but Im not going to test it

as I understand it, the week nor the resort can be associated with anything that is point's ,or if it becomes points, then it can not stay in the pic program , and as was stated earlier by another poster if i understood them correctly or if wyndham decides a resort doesn't meet their standards and the resort rating changes it will also be dropped from pic , someone please correct me if i'm wrong.
 

rrlongwell

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Just left a sales presentation at National Harbor. Here is what is now happening with their new roll out:

1. They have taken ownership of my underlying PIC week (the underlying week was obtained through Wyndham Vacation Resorts Myrtle Beach as part of a package to buy a UDI contract at Towers on the Grove.

2. The UDI timeshare at Towers on the Grove was being taken from me plus one other timeshare.

3. I was being required to deed back to Wyndham my Seawatch Platantation, Smokey Mountain, and Westwinds timeshares. I was to (no equity trades for the properties they took or the ones I was deed over to tem) 1 Million Club Wyndham Access points (full rate) in order to have my Platium Membership Restored.

4. She kept raisiing her voice to accent her point. I went over to the main desk and was working with them to try and stop the unilteral takeover of some of my properties and keep my existing points credits of over 1 million points. My argument is that my on-liine account still showed me as the owner in good standing of over 1 Million points.

5. In my absence, the sales rep continued with her agressive behavior by calling my wife a drunk because she would not meet the Wyndham demands.

In the aftermath of abusive treatment at the hands of Wyndham's agent, the Sales Director did acknoweldge that we will keep our Platium membership and will not have Sands Ocean Blvd, Towers on the Grove, plus one other timeshare taken from us. We also do not have to deed over the remaining Myrtle Beach and Smokey Mountain properties to Wyndham.





yive treatment my wife received at the hands of W
 

Cheryl20772

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In the aftermath of abusive treatment at the hands of Wyndham's agent, the Sales Director did acknoweldge that we will keep our Platium membership and will not have Sands Ocean Blvd, Towers on the Grove, plus one other timeshare taken from us. We also do not have to deed over the remaining Myrtle Beach and Smokey Mountain properties to Wyndham.
It sounds like you will soon be joining the rest of us in just saying "no" to any sales updates going forward. Why do you let them punish you like this? Did you at least get a nice gift for attending?
 

rrlongwell

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It sounds like you will soon be joining the rest of us in just saying "no" to any sales updates going forward. Why do you let them punish you like this? Did you at least get a nice gift for attending?

A $100 dollar gift certificate for the National Harbor Restaurants, I go to updates with or without gifts, they do not always give gifts. On this trip they wanted to do a separate sales pitch to our guests, they turned this down at a resent trip to a California resort (a Worldmark that is in the Club Plus reservations system). They do not want to go to the presentations, so we said no. At least the Worldmark location is a class act, they do offer gifts for non-members to attend their pitch. Guests here do not get anything except a seperate sales pitch). It does not matter any for this set of guests, they do not go to sales presentations nor are they in any particular hurry to buy Wyndham timeshares (they get the use of however many they want through us).
 

Cheryl20772

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A $100 dollar gift certificate for the National Harbor Restaurants, I go to updates with or without gifts, they do not always give gifts.
I know they try to not give any gifts. It's been that way for the past few years. I still don't understand why you keep going to these. You know they are going to lie to you and make you angry. This time you report that they insulted your wife. Who needs this kind of aggravation?

If enough of us avoid them like plague, maybe they will see that they need to change their ways.
 

rrlongwell

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I know they try to not give any gifts. It's been that way for the past few years. I still don't understand why you keep going to these. You know they are going to lie to you and make you angry. This time you report that they insulted your wife. Who needs this kind of aggravation?

If enough of us avoid them like plague, maybe they will see that they need to change their ways.

Boycotting them serves no purpose other than to be denied information that I am otherwise eligable for as a owner. I do not know how many times I have been told by various people that only sales staff can inform people of the upcoming changes. For instances, on this trip I learned that what they call voyager is now up and fully running. They are describing it as an internal system. They also indicated they are unaware of any program that is reserving a 10 minute window to re-researve a cancelled reservation on the Book and Cancel routine (the "Safegarding" program that was referred to in another thread). Sometimes a lack of knoweldge is just as useful to know as the information they give. They still remain unwilling to say what the Voyager program is doing. Since they are not giving details on this new program other than to say it has been implemented, I am assuming it is not real favorable to the VIP members and could very well be the name of the program that was speculated to exist as a "capture" program for when a desirable reservation is cancelled, it is immediatly picked up by the computer, thereby preventing a re-booking at fewer points. Or, maybe it is a program to identify the PIC weeks that are being identified to be eliminated from the ViP eligable points for VIP purposes, or both.

UPDATE NEWSPAPER: National Habor continues not to deliver the newspaper to me as a VIP Platimum member. The good news for non-VIP Owners this weekend is that they were giving them away in the lobby.
 
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Cheryl20772

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They also indicated they are unaware of any program that is reserving a 10 minute window to re-researve a cancelled reservation on the Book and Cancel routine (the "Safegarding" program that was referred to in another thread).
So you found out they are lying to owners at the other resorts where "safehouse" is being sold as a way to protect VIP cancel and rebook discounts. I think I read where you previously called Corporate and they already told you there is not such thing as safehouse.

How can you know that they are telling you the truth about what you "learned" on this trip? Perhaps you only were told another lie du jour.

Nothing we learn at an update or sales presentation can be trusted to be truth unless it equates to money coming out of your pocket.
 

Ozlander

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Boycotting them serves no purpose other than to be denied information that I am otherwise eligable for as a owner. I do not know how many times I have been told by various people that only sales staff can inform people of the upcoming changes. For instances, on this trip I learned that what they call voyager is now up and fully running. They are describing it as an internal system. They also indicated they are unaware of any program that is reserving a 10 minute window to re-researve a cancelled reservation on the Book and Cancel routine (the "Safegarding" program that was referred to in another thread). Sometimes a lack of knoweldge is just as useful to know as the information they give. They still remain unwilling to say what the Voyager program is doing. Since they are not giving details on this new program other than to say it has been implemented, I am assuming it is not real favorable to the VIP members and could very well be the name of the program that was speculated to exist as a "capture" program for when a desirable reservation is cancelled, it is immediatly picked up by the computer, thereby preventing a re-booking at fewer points. Or, maybe it is a program to identify the PIC weeks that are being identified to be eliminated from the ViP eligable points for VIP purposes, or both.

UPDATE NEWSPAPER: National Habor continues not to deliver the newspaper to me as a VIP Platimum member. The good news for non-VIP Owners this weekend is that they were giving them away in the lobby.

You seem to be smarter than , as you know when they are lying and when they or not. What to believe and what not to.

Me, if their lips are moving it's a lie.
 

ronandjoan

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Absolutly not, just observing you did get and remembered their sales pitches. The one I like the best is buy full retail to become Platinum then Wyndham rents half and you keep half for personal use.

Okay! And now you have given me yet another pitch to add to my list!:D
 

ronandjoan

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This is soooo horrible! Exactly the reason I never want them to look at our contract listing..... They always want to find "something wrong". The "new" plan of just coming to your room still opens your account to them when you say Yes, so then they can start manipulating.

Just left a sales presentation at National Harbor. Here is what is now happening with their new roll out:

1. They have taken ownership of my underlying PIC week (the underlying week was obtained through Wyndham Vacation Resorts Myrtle Beach as part of a package to buy a UDI contract at Towers on the Grove.

2. The UDI timeshare at Towers on the Grove was being taken from me plus one other timeshare.

3. I was being required to deed back to Wyndham my Seawatch Platantation, Smokey Mountain, and Westwinds timeshares. I was to (no equity trades for the properties they took or the ones I was deed over to tem) 1 Million Club Wyndham Access points (full rate) in order to have my Platium Membership Restored.

4. She kept raisiing her voice to accent her point. I went over to the main desk and was working with them to try and stop the unilteral takeover of some of my properties and keep my existing points credits of over 1 million points. My argument is that my on-liine account still showed me as the owner in good standing of over 1 Million points.

5. In my absence, the sales rep continued with her agressive behavior by calling my wife a drunk because she would not meet the Wyndham demands.

In the aftermath of abusive treatment at the hands of Wyndham's agent, the Sales Director did acknoweldge that we will keep our Platium membership and will not have Sands Ocean Blvd, Towers on the Grove, plus one other timeshare taken from us. We also do not have to deed over the remaining Myrtle Beach and Smokey Mountain properties to Wyndham.





yive treatment my wife received at the hands of W
 

rrlongwell

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So you found out they are lying to owners at the other resorts where "safehouse" is being sold as a way to protect VIP cancel and rebook discounts. I think I read where you previously called Corporate and they already told you there is not such thing as safehouse.

How can you know that they are telling you the truth about what you "learned" on this trip? Perhaps you only were told another lie du jour.

Nothing we learn at an update or sales presentation can be trusted to be truth unless it equates to money coming out of your pocket.

Do not believe anything I hear from a sales presentation usless I verify it through other sources.
 

jjmanthei05

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I know they try to not give any gifts. It's been that way for the past few years. I still don't understand why you keep going to these. You know they are going to lie to you and make you angry. This time you report that they insulted your wife. Who needs this kind of aggravation?

If enough of us avoid them like plague, maybe they will see that they need to change their ways.

Unlikely since they get sales from 15% of The tours they do. If they are selling to every one in seven at an average sales of $1,900 for every tour done (not just the ones sold) why would you change anything you do...

Jason

*Numbers are from their last quarterly filing I saw which was about a year ago.
 

rrlongwell

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Voyager/Safeharbor

Update on what I have been told pertaining to the above program(s). From the people in a postion to know, the upcoming changes are under the Voyager name and are in Beta form. The major portion is linking up the various resort reservation systems with the main Wyndham reservation system. Regarding the booking, canceling, rebooking issue to make use of VIP discounts, the person indicated that it was targeting people that were booking then cancelling around the 15 day point then rebook for the discount. He indicated it was not going after the Gold and Platium VIP members that do this. He is also unaware of any provision that is going to give a 10 minute window to rebook a cancelled reservation to get the VIP discount.
 

Cheryl20772

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Regarding the booking, canceling, rebooking issue to make use of VIP discounts, the person indicated that it was targeting people that were booking then cancelling around the 15 day point then rebook for the discount. He indicated it was not going after the Gold and Platium VIP members that do this. He is also unaware of any provision that is going to give a 10 minute window to rebook a cancelled reservation to get the VIP discount.
What does "targeting people" mean? Is it forcing them to lose their reservation if they cancel with intention of rebooking? Does this mean regular VIP's won't be able to ever do that again with much hope of getting their discount?
 
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