Cancellation proceed time?

[Wen]

Hello everyone,

My husband and I went for an honeymoon last week and was convinced to purchase a Hilton grand vacation ownership in Florida on 12/11. I regretted almost immediately at same day afternoon when we were at Disney.... So we read a lot of threads on TUG forum and took action to send out the notice of cancellation on 12/12 evening and chose overnight shipping to calm our anxiety. On 12/13 we received the email stated:

--
Please accept this email as confirmation of receipt of your cancellation letter. Your request to cancel your contract was forwarded today to the site where you purchased to review and process.
Should you have any questions regarding your cancellation request, please feel free to contact your Quality Assurance Manager (see contact info listed below). They should be able to assist you further with refund info and processing times.
--

But the credit card we used to pay haven't received the refund. Now we are worried if anything would go wrong and we would have to pay thousands of dollars for it. Are we on the safe side? Do you think we should mail the cancellation letter again before the deadline?(I didn't use the format on TUG because we were in hurry and didn't read that article, we used very simple sentence to state we want to rescind.)
And we are too afraid to call the Quality Manager because we don't know if we would again be convinced to change our mind.

A million thanks !!

 

[Karen G]

But the credit card we used to pay haven't received the refund.

Sometimes it can take up to 45 days for refunds to process on the credit cards. Since you got a confirmation email from them you have proof they received your rescission. Relax & have a Merry Christmas.

Also, I wouldn't fear talking with the Quality Assurance manager. As long as you don't talk to anyone in the sales dept. you'll be fine.

 

[Talent312]

Aside from the sales dept, HGVC has a reputation as a stand-up company that will do the right thing, even more than required sometimes. So, I wouldn't worry about it. OTOH, if the charge shows up on your next statement, you can initiate a dispute with the CC company. Most CC's now allow you to do this online.

 

[Grammarhero]

Hello everyone,

My husband and I went for an honeymoon last week and was convinced to purchase a Hilton grand vacation ownership in Florida on 12/11. I regretted almost immediately at same day afternoon when we were at Disney.... So we read a lot of threads on TUG forum and took action to send out the notice of cancellation on 12/12 evening and chose overnight shipping to calm our anxiety. On 12/13 we received the email stated:

--
Please accept this email as confirmation of receipt of your cancellation letter. Your request to cancel your contract was forwarded today to the site where you purchased to review and process.
Should you have any questions regarding your cancellation request, please feel free to contact your Quality Assurance Manager (see contact info listed below). They should be able to assist you further with refund info and processing times.
--

But the credit card we used to pay haven't received the refund. Now we are worried if anything would go wrong and we would have to pay thousands of dollars for it. Are we on the safe side? Do you think we should mail the cancellation letter again before the deadline?(I didn't use the format on TUG because we were in hurry and didn't read that article, we used very simple sentence to state we want to rescind.)
And we are too afraid to call the Quality Manager because we don't know if we would again be convinced to change our mind.

A million thanks !!

Congrats on rescinding. You will receive the refund within 45 days. Mind sharing how much rescission would save you?

 

[CaliGirl08]

I rescinded mine and after 30 days without a refund, I called them. The staff processed the refund that day.

 

[Grammarhero]

Hello everyone,

My husband and I went for an honeymoon last week and was convinced to purchase a Hilton grand vacation ownership in Florida on 12/11. I regretted almost immediately at same day afternoon when we were at Disney.... So we read a lot of threads on TUG forum and took action to send out the notice of cancellation on 12/12 evening and chose overnight shipping to calm our anxiety. On 12/13 we received the email stated:

--
Please accept this email as confirmation of receipt of your cancellation letter. Your request to cancel your contract was forwarded today to the site where you purchased to review and process.
Should you have any questions regarding your cancellation request, please feel free to contact your Quality Assurance Manager (see contact info listed below). They should be able to assist you further with refund info and processing times.
--

But the credit card we used to pay haven't received the refund. Now we are worried if anything would go wrong and we would have to pay thousands of dollars for it. Are we on the safe side? Do you think we should mail the cancellation letter again before the deadline?(I didn't use the format on TUG because we were in hurry and didn't read that article, we used very simple sentence to state we want to rescind.)
And we are too afraid to call the Quality Manager because we don't know if we would again be convinced to change our mind.

A million thanks !!

We hope your rescission and deposit refund were successful. To track how much TS owners saved on TUG, mind sharing how much you saved with rescission? As half of tuggers initially bought developer/retail TS, there is no shaming.

 

[Wen]

Thank you everyone! I feel much better after reading these replies. I still haven’t gotten update from either Hilton or CC company, but will wait patiently.

The plan we got is 9k total down payment (8.5k purchase price and 600 closing costs). They promised additional 3200 points in the first year as bonus. Every even number year 1600 points with ~700 maintain fee. The property is Las palmeras. I think it is not a good offer. We are concerned about the quality manager because she told us we got a very great deal when we signed the documents, and after I realized it’s not true I kind of losing trust on her. But she is still a very friendly person.

I will keep updating if we get any further response!

 

[Talent312]

... We are concerned about the quality manager because she told us we got a very great offer when we signed the documents, and after I realized it’s not true, I kind of losing trust on her. But she is still a very friendly person.

The quality manager is merely a "closer" whose job is to make sure that you think you got a good deal. So, of course, they are going to be smiling, jolly and shake your hand. It's part of the sales-creep handbook. "Gosh, we're so friendly, you gott'a want to buy." The last thing they want is for you to worry that they might've just robbed you blind.

Sorry, it was a bad deal. Congrats on realizing your mistake before it was too late. While waiting on your refund, do not accept any calls from them. They will only try to change your mind, and may even offer to sweeten the pot. Do not fall for it.

Aside from their sales-creeps, HGVC offers a quality product.
But whether its HGVC or some other TS, always buy resale.
There are sources online and reputable resale brokers.
.

 

[itradehilton]

Check out the resale market, Judy K and Seth are relators and good places to start looking at real prices for a timeshare.

 

[Wen]

Hello everyone,

We got our refund just before the New Year! Thank you everyone for your very kind advices.
If without this awesome forum I can imagine how hard it would be and we would have ruined our honeymoon because of this. We would remember the lesson and next time when we considering a timeshare program we would definitely go for a resale instead of buying from salesman.

Best of luck

 

[faithcee]

Hello everyone,

We got our refund just before the New Year! Thank you everyone for your very kind advices.
If without this awesome forum I can imagine how hard it would be and we would have ruined our honeymoon because of this. We would remember the lesson and next time when we considering a timeshare program we would definitely go for a resale instead of buying from salesman.

Best of luck

Hi - we just bought ours direct on 1/30 and we have time to cancel. I saw the notes about sending USPS mail, etc. but seems like the email route is the fastest. Can you share with me the email address to send the cancellation/rescind letter?
Thanks!!! I think we need to buy resale for sure!

 

[dayooper]

Hi - we just bought ours direct on 1/30 and we have time to cancel. I saw the notes about sending USPS mail, etc. but seems like the email route is the fastest. Can you share with me the email address to send the cancellation/rescind letter?
Thanks!!! I think we need to buy resale for sure!

It's not the speed, but the sent date. When you send certified with return receipt, there is a record of when it was sent and proof that it was delivered (or attempted delivery). It's also the method they say to use in the contract.

 

[theo]

Hi - we just bought ours direct on 1/30 and we have time to cancel. I saw the notes about sending USPS mail, etc. but seems like the email route is the fastest. Can you share with me the email address to send the cancellation/rescind letter?

You cannot legally or successfully rescind (cancel) your contract just by sending an email message --- "speed" notwithstanding.

Follow the rescission instructions provided to you in writing (as required by law) at the time of your contract execution; those instructions likely and clearly specify the use of USPS certified mail.

Certified mail does not mean email, fax, text, Federal Express, DHL, UPS, smoke signals or carrier pigeon.
You have only a limited and specific time period in which to rescind (cancel), so please by all means do it correctly.

 

[Grammarhero]

Hi - we just bought ours direct on 1/30 and we have time to cancel. I saw the notes about sending USPS mail, etc. but seems like the email route is the fastest. Can you share with me the email address to send the cancellation/rescind letter?
Thanks!!! I think we need to buy resale for sure!

Sending an email is legally ineffective. You have to follow the instructions as exact. You can't substitute your own methods and expect a court or the TS resorts to be sympathetic to you. Just send USPS certified. Mind sharing how much rescission would save you?

 

[faithcee]

Sending an email is legally ineffective. You have to follow the instructions as exact. You can't substitute your own methods and expect a court or the TS resorts to be sympathetic to you. Just send USPS certified. Mind sharing how much rescission would save you?

I think we might have gotten screwed.....bought direct - 2 bedroom, 2 bath every other year 4100 club points, with 7500 bonus points (just realized it's SILVER, whatever that means) for $13,000 with $1213 maintenance every other year.

Today I saw the resales. And the various online complaints on how it is not possible to book a hotel of choice even with 9 months advance notice....

 

[Grammarhero]

I think we might have gotten screwed.....bought direct - 2 bedroom, 2 bath every other year 4100 club points, with 7500 bonus points (just realized it's SILVER, whatever that means) for $13,000 with $1213 maintenance every other year.

Today I saw the resales. And the various online complaints on how it is not possible to book a hotel of choice even with 9 months advance notice....

Okay. So unscrew yourself. Write a rescission letter with the TS contract number, detailing both you and your SO's name, and signatures. Send USPS certified. Keep copies of everything. As long as you send within the rescission date with the above details, the TS resort is legally required to process your refund.

 

[brp]

I think we might have gotten screwed.....bought direct - 2 bedroom, 2 bath every other year 4100 club points, with 7500 bonus points (just realized it's SILVER, whatever that means) for $13,000 with $1213 maintenance every other year.

Today I saw the resales. And the various online complaints on how it is not possible to book a hotel of choice even with 9 months advance notice....

May I ask where you booked? Many HGVC locations can easily be booked at 9 months. Some others not so much.

Cheers,

 

[faithcee]

May I ask where you booked? Many HGVC locations can easily be booked at 9 months. Some others not so much.

Cheers,

We haven't booked yet, I was looking at online reviews on Consumer Affairs or some site like that.
I wasn't as hesitant about the program itself, just the fact that I overpaid for the it by buying direct. Looking at some of the reseller links provided on this forum....I could have bought what I have for about 20% of what I paid. Ouch.

 

[faithcee]

Okay. So unscrew yourself. Write a rescission letter with the TS contract number, detailing both you and your SO's name, and signatures. Send USPS certified. Keep copies of everything. As long as you send within the rescission date with the above details, the TS resort is legally required to process your refund.

Letter drafted. Copies made. Headed to USPS shortly. The date stamp is the official date (vs date received) right?

 

[Grammarhero]

Letter drafted. Copies made. Headed to USPS shortly. The date stamp is the official date (vs date received) right?

Yes. official date is postmark date.

 

[brp]

We haven't booked yet...

Talk about typos on my part...what I meant was "where you bought"

But, yeah, no matter where, resale savings are the way to go!

Cheers,

 

[dayooper]

We haven't booked yet, I was looking at online reviews on Consumer Affairs or some site like that.
I wasn't as hesitant about the program itself, just the fact that I overpaid for the it by buying direct. Looking at some of the reseller links provided on this forum....I could have bought what I have for about 20% of what I paid. Ouch.

It all depends on where you want to go. Places like the SW Florida affiliates, prime weeks in Oahu, prime weeks in Hilton Head and ski weeks in Breckenridge and Park City are difficult. Most other places are pretty easy. We booked a 3 bedroom at Ocean 22 during a prime week at 9 months no problem. The friends that are traveling with us book a standard 2 bedroom for the same prime week under 7 months out and had no problem either. It all depends on where you want. Many of the complaints on the Facebook groups are they can't get those Marco Island or Sanibel Island weeks. They are very hard because those are fixed weeks and the owners must deposit them into the system. Many of those owners aren't even members of the club (club membership is voluntary at those resorts).

With that being said, you should most definitely rescind ASAP. That Silver week can be had very cheap or even free on the resale market.

Good Luck!

 

[Cherish Montgomery]

Hey there just checking to see if you were successful and if you emailed? We purchased from Parc Soil and want to rescind.

 

[RX8]

Hey there just checking to see if you were successful and if you emailed? We purchased from Parc Soil and want to rescind.

As long as one rescinds within the timeframe and method as listed in the contract then a rescission will happen 100% of the time.

When and where did you purchase?

 

[Grammarhero]

Hey there just checking to see if you were successful and if you emailed? We purchased from Parc Soil and want to rescind.

Check the contract for TS rescission instructions. Then follow as exact. Mind sharing the TS purchase price?