I think it helped that I sent a formal letter just with the facts that we were exercising our right to rescind, wanted a refund and no further charges hereafter. Then I crafted a decent secondary letter that explained step by step what we experienced over a 24 hour or so period and how it impacted our ability to cancel things by midnight last Friday. The fact that I did this immediately the day after we returned and didn't try to do it a week or so later certainly helped, but I also give them a ton of credit for making it so smooth. Assuming they received our email between 8 and 9 a.m. yesterday (Monday) morning. they responded within 5 to 6 hours in the manner we were hoping. That says alot about the company and we will continue to pursue resale market now. We were getting 7000 points at HGV Sea World annually, with 21,000 bonus points added on to be used over 3 years....$43K. Pretty certain from perusing these boards the last several days that we can do MUCH MUCH better.
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