So we are here at PP for the first time. It’s a great location and a great property. We arrived at 2 pm and managed to be given a choice of 3 rooms. We were offered 411 and 1921. The 3rd unit was an ADA unit in building 4 so we passed on that one without looking at it. We did not love the floor plan of 411 as the studio was very dark and uninviting. We actually selected and are staying in 1921 which is a second/top floor corner unit. As has been mentioned, it is indeed in the “hole,” with about 40 steps down from the parking lot and then another 15 or 20 steps up to the second floor unit. But the floor plan is much better than what we saw in building 4 and the views are actually quite nice. The master bedroom has direct views of Snoopy rock, as does the master balcony. The living room has views south (towards Snoopy rock) and also west. The living room balcony has the same views which are quite nice. The studio is quite roomy and bright, with views facing west toward the mountain. A few downsides. As Kal and others have mentioned, buildings 18 and 19 are not close to the activity center and pool (as well as the ice machine) but the front desk sends us ice when we request it), There are indeed a lot of stairs, but this has not been a problem or inconvenience for our party. My main complaint is that the condition of the room is quite run down, and is definitely ready and in need for a renovation. There is mildew/mold on the floor of the master shower and also in the studio shower and the cabinets and some of the furniture have stains and are pretty banged up. The beds are so-so, okay to sleep on but not luxurious feeling like a Westin Heavenly bed.
We did sign up for a presentation (they offered $125 but I had told her for some reason I thought it was $150, so she checked with her manager and they okayed $150 per couple for the presentation). We showed up at the presentation, and after about 15 minutes they told us there were no licensed salespersons available, so they gave us our gift cards and sent us packing without attending the presentation at all. Which was funny because I had a long list of questions for the salesperson, haha.
We experienced a few hiccups along the way such as not having a great check-in experience and some shortcomings in maintenance of the unit, but we have connected to the Front Desk Manager, Donald, who has been very delightful (he and I are both from Hawaii), and has taken great care of us, although there isn’t anything he can do about the condition of the room.
Anyway, I have meandered in this post but the bottom line is that despite having some misgivings about building 19, we actually like the location of our unit 1921. Tomorrow we will tare a look at 1821, which is the diamond unit we own. I am curious to see it and see the view, although I know for a fact we will never stay in our own unit.