Sierra
I am surprised that the Joy Residence website didn't say:
Joy A Residence Club is Off
THANKS FOR THE MONEY SUCKERS!!!
OMG what a tragedy for some of these people. I can not tell you how GLAD, no glad is just not strong enough people...grateful I am that I found this thread. I own 30 years at Marival in Puerto Vallarta, and of course like so many of you, was given Sierra as the place to go to rent my weeks!! I was told that I could sell 2 weeks a year at $1000.00 a week. Never was I told that they would charge me an upfront fee.
They called me towards the end of last year, I kind of blew it off because we had not decided what to do yet. The guy gave me his name and number, which I proceeded to lose. In hindsite, I think my petulance paid off for me, as it looks like I would have never gotten my money. I started looking through my materials today because my husband said he wanted us to sell the 2 weeks so we could pay our Westin Maui maintenance fees (which of course is another gripe...NOOOO...we never go up each year, and if we do, not by much....) and so I was looking for the name and number of the people they recommended I call. I found the Sierra brochure, tried to call both the numbers. The 800 number was disconnected, and the other number just rang and rang. This of course to me set off bells, so I started looking for their website, and found it extremely strange that the only contact information was an email and no telephone number. That's when I started with the 'ole goog and of course found this thread and unfortunately many others. There goes any thoughts of selling in the future.
Of course for me it's like I get nothing in return, the place has tremendous sentimental value to me as me and my mom went there together for a "last hurrah" before she died of breast cancer. I have now taken my own daughter there, and would love to go there in the future, so it's not like I am stuck with a horrible place I hate. I am disappointed though that they would refer us to a bad company. How can they NOT know they are bad. On the other hand they are PAID to give that endorsement (nothing will convince me they do it for free folks) so I can see them not wanting to give up that extra moolah.
I guess now I just have to sit back and wait and see if I get everything else they promised, like the 30 bonus weeks...and availability....(details, details). Let's see what happens when I try to get us there this summer. I am really hoping that this part is not a scam and I will be able to book us into the hotel using what I bought last September. If they tell me "oh it's high season, no way to get you in this summer" I am not sure what I will do. I guess I will TRY and bank the week with HSI and reserve 2 weeks next summer (next year). Does anyone know how much HSI charges to book a week if anything, or how successful it is to use a booked week?
Sorry for the long post, I have just spent the last 30-40 minutes reading all of the preceeding posts, and am, well...not sure what I am feeling right now. I do feel really sorry for the people who lost thousands of dollars though - however I know several of you DESPERATELY tried to help them. Reminds me of the joke - you know the one where there is the flood, and the man says no, I'm fine, God will save me?....Sends away a boat, a helicopter...etc...Punchline: Drowns, gets to heaven asks God "Lord, why did you let me drown, I had faith in you, what happened?"...and God says "I TRIED!! I sent you a boat, a helicopter....etc" Well...you get it.