"We don't sell weeks, we sell points"
It's been a year since my close call with Greg Hughes at Southcape Resort and I'm back from my 4-day stay. Here's the latest:
There's a big sign in the clubhouse next to the reception area that gives the impression that if you make an appointment with "owner services" in Unit 32 there are weeks for sale at Southcape and Sandcastle Resorts. The Sandcastle weeks are supposed to be available for the "balance owed" or something to that effect. Because I didn't check in on Saturday, I wasn't offered a $50 gift card at check-in for making an appointment. But Frank in owner services was able to squeeze me in Friday morning, and when he learned that I knew about New England Vacation Services and the FAC he didn't put me through any presentation, just answered or tried to answer my questions.
The first question was, how much are they asking for a week, to which the reply is that they don't sell weeks, they sell points. I hope I get this right because Frank is going to check up on my report. So here goes and you can decide what to make of it:
"Nobody is selling deeded weeks anymore. The United States is the only country where you can buy a deeded week that you own forever. At most you can own a week for 30 years. The timeshare deeded weeks have gone out like the VCR and I won't sell you a VCR either."
Frank is paid by Outfield Marketing to either sell me points for one of the weeks owned by New England Vacation Services or to tell me what a wonderful opportunity I will be missing if I don't convert my deeded week to points in the FAC. New England Vacation Services would supposedly be doing Southcape weeks owners a disservice if they hadn't made a deal with Festiva.
When you enter his office you see one of the beautiful wood-inlaid boat pictures that have been removed from units 1-31. According to Frank that was the only one that hadn't been damaged by guests' children.
Someone put notices under guests' doors for two or three weeks last summer. These notices cost Outfield Marketing big bucks in lost sales. I told Frank that this was all news to me but did ask him to make a copy of one for me, which he did.
According to Frank, there's a lot of misinformation on TUG and it's no longer worth the time to read our discussions. He finds them almost laughable.
I was completely unaware that only owners of units 1-31 have "float" weeks. Weeks in units 32-55 are all fixed weeks. Float weeks are a bad idea which is why units 32-55 are all fixed weeks and have a different master deed. The entire resort needs to be united under one master deed.
Festiva isn't about to "take over" Southcape and the whole idea of complaining to the Attorney General is unfounded according to Frank.
Here's the selling point that I can't comprehend. Southcape Resort has check-in on Saturday but if you are a Festiva points member you can stay from Friday to Sunday and if you reserve less than 30 days in advance you can stay more than 7 nights per year. The reason I argued with him about this is that in order for anyone to stay from Friday to Sunday, there have to be two weeks available and as the weeks get sold that is less likely to happen.
The before and after pictures that were on display at the owners' meeting are now on display in owner services. Everyone is so impressed with what a wonderful job New England Vacations Services has done at Southcape
by assessing us for doing it! So New England Vacation Services bought 550 unsold weeks at Southcape Resort at a "fixer-upper" price and then charged the maintenance-fee-paying owners for fixing up their units! And the way they "convinced" weeks owners to convert to points was to tell them that they would not have to pay the special assessments that would have to be levied on weeks owners in order to do it.
Frank used a calculator and found that the owner of 6 float weeks got the best deal. Since this discussion is about what kind of offers weeks owners were being made I can finally report that there is only one base Festiva MF per member and the # of points owned determine what the MF will be per year. While six deeded weeks have six MFs the Festiva member pays one base MF which will be going up this year. The owner of the 6 weeks that were converted to Festiva points paid one conversion fee of $2990 and 6 processing fees of $195. No wonder she sold out to Festiva!
I have to submit this now and get back to it tomorrow. Meanwhile, comments and questions are appreciated.