The key item we should all take away from this is to never call or respond to any emails or phone calls from the exchange companies in the days before your trip.
RCI had 7 rooms and 14 travelers. The 7 who didn't answer RCI email, likely arrived and got a room. The 7 responsible people who call or email RCI back got the shaft!
This would be hilarious if it didn't have such a high likelihood of being absolutely correct.
I don't think we've yet heard from someone that returned from their trip as planned to find a message that their vacation was cancelled. Anyone? I would think it would be "calling about your trip to Vacationland" with no reference to purpose for call.
RCI will keep cancelling reservations until they find someone who says that it's not a problem.
Also thinking this could be reality.
Thing that I don't get, is the rental return off one unit worth all the hassle of finding spaces for the displaced? Staff time has to be huge. Many of their rentals are very cheap.
Probably for this week, they got massive bucks for high demand. Lucky for them, they don't care about negative word of mouth or unbelieveably bad customer service. I'm not thinking it's worth it. At least, if it were my business, I would not put a high priority on screwing over my member base. Skimming off cream to rent out is one thing (that I am also not a fan of), but putting it out for exchange and then yanking it back is a bit too far to go, even for RCI. The lateness of the date makes it especially distasteful.
All that said, I think their crappy inventory system got them into trouble. Like the website and mainframe aren't sharing the same version of the truth. Yeah, I just gave them a way to claim innocent mistake. But, FIX YOUR SYSTEMS if that is the case, as only the first time is it an honest mistake.
So, OP, keep hammering at them. keep your confirmation and all receipts and demand full reimbursement for ALL OF IT.